Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Israel

Large campus with pools and an impressive spa

Posted Nov 18, 2014
Pros: The beauty of the buildings and the campus. The helpful concierge service and dining staff.
Cons: It would help if the hotel could proactively inform about the advantages and disadvantages of the different buildings and room types available.
Location: The hotel is adjacent to some impressive golf courses, but that was not relevant to us. We did go to dinner in Phoenix a couple of times.
The Arizona Biltmore has a large campus in the Art Deco style. It is esthetically designed and laid out. We took long walks in the mornings. The central garden is simply beautiful. Each building has a pool, some of which are heated, so that the feeling is more of a private pool than a central hotel pool. Some people in our party had elaborate massages at the spa, and they were very pleased. One point to consider is the way the campus is spread out. The staff uses bicycles to deliver room service. If you have difficulty walking, you may find the walk to the front entrance or the parking a challenge.
5 out of 5
for Everyone
by A verified travelerfrom San Diego

Exquisite historical Hotel

Posted Nov 8, 2014
This was a huge treat to spend several nights at the Biltmore. As you step off Curbside you know you are in for sheer Luxury. Outstanding staff, and Oh My Our room was gorgeous. Super comfortable beds and luxurious sheets And down filled comforters. Delicious breakfast as well. Can't wait to come Back.
3 out of 5
for Everyone
by A verified traveler

Attention to detail an issue...

Posted Oct 21, 2014
ate at Frank and Albert's twice, both times order was not completed properly, and had to call house keeping to come fix up the room. Hotel is beautiful but for $400 a night you'd expect the service to be more on the ball.
Comment from Hotel Management
Oct 28, 2014 by GM Arizona Biltmore, Hotel Management
Dear Stuart, We are extremely disappointed to hear that our service level so greatly missed the mark during your recent visit. I assure you this is not indicative of our dedicated Frank & Albert's team. I hope to have the opportunity to welcome you back so we can demonstrate our commitment to providing true Waldorf service. Respectfully, Sheila Foley
5 out of 5
for Everyone
by A verified travelerfrom solon ohio

Great pools, location, and history!

Posted Sep 25, 2014
Pros: Everything was cool.
Cons: Surprised there was carpet in rooms. Being poolside, ours was a bit trashed. Tile would be cleaner. Martini glasses on small side
Location: Old Scotsdale was fun. The Mission restaurant was great. Found some nice pieces of silver jewelry.
This place has so much history! Presidents stay here. Lovey architecture. Fun things to do besides swim in pools like lawn chess and croquet. Friendly staff and good food!
5 out of 5
for Everyone
by A verified travelerfrom New York

Beautiful look at the past.

Posted Sep 8, 2014
Pros: The aesthetic architecture, beautiful solitude of the grounds and outstanding staff.
Cons: Nothing I would fault.
Location: See Phoenix and Scottsdale.
Awe inspiring. Almost a history lesson a look back at a golden age.
4 out of 5
for Couples
by The O'Connor'sfrom Phoenix, AZ

Relaxing ...

Posted Aug 26, 2014 on Hotels.com
Had a very nice, relaxing-by-the-pool getaway weekend to celebrate my husband's birthday. The grounds are beautiful, the room was wonderful, and the food was great. There were a couple of surprises ... I checked the website, and it listed bathrobes as supplied, but there were no bathrobes in the room. Not a big deal. Lots of ad-on fees ... of course tax, which is expected -- but also a resort fee and a nightly parking fee. But a wonderful low-key weekend in a beautiful place -- just what we were looking for! We'll go back soon!
5 out of 5
for Everyone
by A verified travelerfrom Seattle

Fabulous Four Day Spa & Resort Getaway

Posted Aug 25, 2014
This was a girlfriends long weekend getaway and we stayed in the newly remodeled Paradise Valley wing. The rooms were modern contemporary and elegant (right up my alley). And I participated on the Friday early morning hike with Chip. What a great early morning start to the day and Chip was a wonderful guide!
2 out of 5
for Personal Event
by keithfrom colorado

Posted Aug 25, 2014 on Hotels.com
this hotel was just ok. There is a parking fee for your vehicle and a nightly resort fee. When we checked in, the receptionist did tell me about the vehicle parking fee, said nothing about the resort fee. I just found out about it when I received the bill. I asked the front desk about this and she stated, this fee was in the fine print on the contract. The room was ok, The hall outside the room smelled like mold and mildew. There is not even a cheep coffee maker in the room or drinks near the front desk. You have to purchase a cup. If you use the self parking garage, the walk to the hotel is very long. I would not recommend this resort. Anything additional to a basic room has additional fees attached.
5 out of 5
for Everyone
by A verified travelerfrom Santa Monica

Biltmore - Never Gets Old

Posted Aug 23, 2014
Great service, great property, good food at both onsite restaurant and Adobe on the golf course. Timeless property, always enjoy staying there.
Comment from Hotel Management
Aug 27, 2014 by GM Arizona Biltmore, Hotel Management
Dear Jeremy, Thank you so much for your generous feedback. I am so pleased to hear that you enjoyed our property, service and cuisine. Our team looks forward to your next visit. Warm regards, Sheila Foley
3 out of 5
for Families
by Martinfrom Las Vegas


Posted Aug 21, 2014 on Hotels.com
I had stayed at the Arizona Biltmore before, so I thought that it would be a great place to take my family for pool vacation. Little did I know that one of the main pools (and frankly the nicest and most historic) was closed. There was no mention of it on the web site or on my confirmation. Frankly, had I known I would have postponed the trip or stayed somewhere else. This was a trip for the kids to play in the pools! We had one of the large Villa suites, which seemed more dated than I remembered. Nonetheless, a comfortable suite. Maybe this had something to do with one of the conferences that they were hosting, but each morning I woke up to find trash - including countless beer cans strewn around the grounds...not what I would expect from a Waldorf property. But the pools were the biggest problem. Closing the pool without warning was a true disappointment.