Arizona Biltmore, A Waldorf Astoria Hotel

The grounds and common public areas are beautiful. The history is fascinating. The rooms are tired, mine had 'excessive moisture' damage on cabinet that the tv sits on. The toilet had not been cleaned and there was hair (not my own) on floor and in tub. Wright Bar is comfortable, sitting on patio relaxing. Staff was great except on Saturday outside on patio of the Wright Bar, we waited and waited, finally had to go in and ask if anyone was working outside, no it wasn't busy. Friday night the waitress we had on the patio and in the Wright Bar was excellent and it was much busier than Saturday night. Rooms in the Garden Wing were quiet and roomy. Had diner at Frank and Albert's on Saturday night. Staff was nice and food was good. Went on the history tour, the tour guide was French and nice but very hard to understand, didn't finish the tour. Travel hint.....Bring your own toilet paper.

Room was one of the tired, originals in the garden wing.......no mirror other than in the washroom, Extremely old noisy fan A/C in the room. Comfy bed though. Expensive valet parking!

Had a great stay at this hotel but when I returned home I noticed I was over charged for room service. They charged me twice for the gratuity ( Bummer ) loved everything until I saw this. Then I don't like the idea that not only am I charged $28.00 a day for resort fees but then another $27.00 to have my car there. Lots and Lots of fees

We always stayed in Scottsdale. We were late on booking our trip so our choices were more limited than usual. This was our first time in Phoenix. The location at the hotel was central to the activities we have loved in the past and new ones we found to do. The entire hotel staff was lovely. Our first room was a little small (my husband and I and our son) so we asked if we could change rooms. The people at the reception desk couldn't have been nicer. They offered to show us the different rooms available. I believe they gave us an upgrade at no extra cost. The hotel was very busy with a conference and spring break, but we never had to ask for our room to be cleaned, it was always done on a timely basis. We called for extra towels -we had them in 5 minutes with a follow-up call to make sure we received them. We ordered room service, they forgot the correct utensils - they were back at our room within 10 minute and so apologetic that I almost felt bad!

Pools and grounds were amazing. Fun family activities. Comfy beds and spacious rooms and bathroom. Beautiful views. Biggest drawback was no coffee pot in the hotel rooms and poor ventilation in the bathroom.

Stayed for the weekend during a perfect, 80 degree weather weekend. I was not there for a wedding, but there was a wedding taking place on the hotel's central courtyard, and it was beautiful. Overall, it was quiet, and I felt like it was a safe place to stay. All ages were there at the time. The staff was very kind and helpful on every level. The only unusual noises I heard had to do with something related to the heat or a/c in the ceiling. It made a loud klunking noise several times during the night. Other than that, it was fine.

The hotel and grounds were beautiful. There were lots of things to do both during the day and evening. The staff was lovely and very helpful. the entire atmosphere was serene and very upscale. My family will most definitely stay there again.

Great hotel, near new/old Scottsdale. Close to camelback mt.

We wanted a quick getaway to a 4 star hotel and had always wanted to visit and experience the Biltmore. We even went as far as paying the 400.00 nightly fee. The hotel and grounds were spectacular, but the rooms were a bit dated. I also had two bad experiences with the front desk staff. One was made right with a gift and a card apologizing for not being able to accommodate a request for a better view. The other was inexcusable for a four star hotel. I made a request to the night front desk person for towels to be brought to the pool in the evening for my family and left her a generous tip. We waited for 20 minutes before asking a second time and were completely ignored both times by staff. Being that it was chilly that evening and towels were needed by my young daughter and her guests to stay warm, this lack of service was of great concern. I was especially surprised also to the fact that this hotel is managed by the Hilton chain.

Beautiful Arizona resort surrounded by mountains and luxury homes. Golf and food excellent and affordable for the area. Rooms are large but dated especially the bathrooms. Everything you would want in a resort with some shopping and spa in hotel and shuttle to bigger mall. Close to airport and downtown museums. Staff helpful and courteous.