Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Julie from Tucson

two night stay

Posted Apr 14, 2014
Pros: The grounds are beautiful
Cons: Toilet paper is so thin it disintegrates in your hand before you use it for what it was meant for. Room is very tired, need facelift.
The grounds and common public areas are beautiful. The history is fascinating. The rooms are tired, mine had 'excessive moisture' damage on cabinet that the tv sits on. The toilet had not been cleaned and there was hair (not my own) on floor and in tub. Wright Bar is comfortable, sitting on patio relaxing. Staff was great except on Saturday outside on patio of the Wright Bar, we waited and waited, finally had to go in and ask if anyone was working outside, no it wasn't busy. Friday night the waitress we had on the patio and in the Wright Bar was excellent and it was much busier than Saturday night. Rooms in the Garden Wing were quiet and roomy. Had diner at Frank and Albert's on Saturday night. Staff was nice and food was good. Went on the history tour, the tour guide was French and nice but very hard to understand, didn't finish the tour. Travel hint.....Bring your own toilet paper.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quite different place 40 years later!

Posted Apr 14, 2014
Room was one of the tired, originals in the garden wing.......no mirror other than in the washroom, Extremely old noisy fan A/C in the room. Comfy bed though. Expensive valet parking!
3 out of 5
Recommended
for Everyone
by A verified traveler

Room Service

Posted Apr 10, 2014
Pros: Loved the grounds , loved the hallways
Cons: all of the fees for everything
Location: Shopping in Scottsdale restaurants went on a tour with my daughter to ASU great location
Had a great stay at this hotel but when I returned home I noticed I was over charged for room service. They charged me twice for the gratuity ( Bummer ) loved everything until I saw this. Then I don't like the idea that not only am I charged $28.00 a day for resort fees but then another $27.00 to have my car there. Lots and Lots of fees
4 out of 5
Recommended
for Everyone
by Elaine from Chicago

Pleasantly surprised and perfect location

Posted Apr 9, 2014
Pros: We really like the location and the service by the staff. Everyone was very friendly and helpful.
Cons: EVERY TIME we went to the pool, they were out of towels! Need to prepare for spring break a little better. Need a new system!
Location: Great restaurants & shopping in Phoenix & Scottsdale. Went to the Wrigley Mansion, Diamondbacks game, Desert Botanic Gardens, Hole in the Rock.
We always stayed in Scottsdale. We were late on booking our trip so our choices were more limited than usual. This was our first time in Phoenix. The location at the hotel was central to the activities we have loved in the past and new ones we found to do. The entire hotel staff was lovely. Our first room was a little small (my husband and I and our son) so we asked if we could change rooms. The people at the reception desk couldn't have been nicer. They offered to show us the different rooms available. I believe they gave us an upgrade at no extra cost. The hotel was very busy with a conference and spring break, but we never had to ask for our room to be cleaned, it was always done on a timely basis. We called for extra towels -we had them in 5 minutes with a follow-up call to make sure we received them. We ordered room service, they forgot the correct utensils - they were back at our room within 10 minute and so apologetic that I almost felt bad!
4 out of 5
Recommended
for Everyone
by KT from chicago

Glamorous pools

Posted Mar 30, 2014
Pools and grounds were amazing. Fun family activities. Comfy beds and spacious rooms and bathroom. Beautiful views. Biggest drawback was no coffee pot in the hotel rooms and poor ventilation in the bathroom.
4 out of 5
Recommended
for Business Travelers
by Susan from Southern California

Great for a weekend stay and centrally located

Posted Mar 26, 2014
Pros: This iconic hotel has gorgeous flowers, landscaping & Mountain views. It's centrally located. Great signage for easy travel to-&-from the airport.
Cons: This hotel rooms and hallways need an upgrade--the carpets, bathrooms, furniture, bedding and electronics. It' dated & just needs a facelift.
Location: DryBar (blowout salon) Tarbell's or The Henry for dinner. Walking trails around the property and Biltmore Shopping Center, Whole Foods, Starbucks.
Stayed for the weekend during a perfect, 80 degree weather weekend. I was not there for a wedding, but there was a wedding taking place on the hotel's central courtyard, and it was beautiful. Overall, it was quiet, and I felt like it was a safe place to stay. All ages were there at the time. The staff was very kind and helpful on every level. The only unusual noises I heard had to do with something related to the heat or a/c in the ceiling. It made a loud klunking noise several times during the night. Other than that, it was fine.
Comment from
Jan 30, 2014
Dear Susan, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed our grounds and central location. Phoenix is beautiful this time of year and I'm glad you had the opportunity to enjoy the nice weather. I apologize for the inconveniences that occurred during your stay, and I hope to welcome you back soon! Warm regards, David Kirken
Comment from
Jan 30, 2014
Dear Susan, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed our grounds and central location. Phoenix is beautiful this time of year and I'm glad you had the opportunity to enjoy the nice weather. I apologize for the inconveniences that occurred during your stay, and I hope to welcome you back soon! Warm regards, David Kirken
5 out of 5
Recommended
for Everyone
by Christy from T

Beautiful, upscale resort

Posted Mar 21, 2014
The hotel and grounds were beautiful. There were lots of things to do both during the day and evening. The staff was lovely and very helpful. the entire atmosphere was serene and very upscale. My family will most definitely stay there again.
Comment from
Jan 26, 2014
Dear Christy, Thank you so much for the kind feedback. It is great to hear that you enjoyed our resort and the amenities. We look forward to welcoming your family back soon! Warm regards, David Kirken
4 out of 5
Recommended
for Families
by Aj from Minneapolis, MN

Nice hotel, great location

Posted Mar 18, 2014
Pros: Staff very attentive
Cons: Pool chair availability, water coolers located around hotel not just pool.
Great hotel, near new/old Scottsdale. Close to camelback mt.
Comment from
Jan 20, 2014
Dear Aj, Thank you so much for sharing your review of our property. I am happy to hear that you enjoyed your stay, and our central location. We hope to welcome you back soon. Respectfully, David Kirken
4 out of 5
Recommended
for Families
by James from Phoenix

1 Day Stay

Posted Mar 18, 2014
Pros: Common areas and grounds
Cons: Front desk staff training and accountability. I also received a false charge on my final bill from the bar, so better oversight of room charges.
Location: Lots of stuff to do as they have excellent dining, entertainment, and shopping within blocks.
We wanted a quick getaway to a 4 star hotel and had always wanted to visit and experience the Biltmore. We even went as far as paying the 400.00 nightly fee. The hotel and grounds were spectacular, but the rooms were a bit dated. I also had two bad experiences with the front desk staff. One was made right with a gift and a card apologizing for not being able to accommodate a request for a better view. The other was inexcusable for a four star hotel. I made a request to the night front desk person for towels to be brought to the pool in the evening for my family and left her a generous tip. We waited for 20 minutes before asking a second time and were completely ignored both times by staff. Being that it was chilly that evening and towels were needed by my young daughter and her guests to stay warm, this lack of service was of great concern. I was especially surprised also to the fact that this hotel is managed by the Hilton chain.
4 out of 5
Recommended
for Everyone
by A verified traveler

Biltmore bliss

Posted Mar 18, 2014
Pros: Location, beauty, music at night, great restaurant, golf.
Cons: Bathrooms, room d├ęcor, and new bikes.
Location: See above
Beautiful Arizona resort surrounded by mountains and luxury homes. Golf and food excellent and affordable for the area. Rooms are large but dated especially the bathrooms. Everything you would want in a resort with some shopping and spa in hotel and shuttle to bigger mall. Close to airport and downtown museums. Staff helpful and courteous.
Comment from
Jan 19, 2014
Thank you so much for taking the time to share your review of our property. I am delighted to hear that you enjoyed the hotel amenities and our proximity to the wonderful attractions nearby. Our grand guest room renovation will provide guests with modern accommodations and we look forward to welcoming you back to experience our new look. Kind regards, David Kirken