Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hotel is old and it smelled bad/musty.

Posted Mar 24, 2015
Pros: The staff was very pleasant and professional.
Overall condition of the hotel was poor. The rooms although updated were old. The paint in our room was chipped and in general the room was very worn.
Comment from Hotel Management
Apr 23, 2015 by Arizona Biltmore GM, Hotel Management
I am so sorry to hear about your disappointing experience at our resort. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us in the future. Kind regards, Sheila Foley
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful accommodations

Posted Mar 21, 2015
The Waldorf Astoria was wonderful. Very clean. The best hotel bed I have ever slept in!!! We enjoyed the beautiful gardens and fountains and views of the mountains from the hotel. Very relaxing place.
Comment from Hotel Management
Apr 23, 2015 by Arizona Biltmore GM, Hotel Management
Thank you so much for taking the time to share your valuable feedback. We hope to have the opportunity to welcome you back in the near future. Kind regards, Sheila Foley
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 9, 2015
Pros: Everything.
Cons: A place to hang wet towels in the bathroom
Location: Perfect location.
Lovely grounds. Excellent pianist for Sunday brunch.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cincinnati, oh

Beautiful Resort in Central Phoenix

Posted Feb 21, 2015
Amazing resort with many pools. Excellent restaurants onsite. Staff is phenomenal. Grounds are maintained impeccably. Recommended guided hotel tour as it includes interesting history on this hotel. Only con was that the self parking is extremely far.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom quebec city

beautifull grounds, good food, a bit pricey.

Posted Feb 15, 2015
Pros: the grounds and the atmosphere
Cons: reduce price of food
Location: Ok
grenerally speaking, good; but the maids did nit make our room on time or at all two days. disapponting!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Colorado

Can't Wait to go Back

Posted Jan 21, 2015
Pros: Grounds are beautiful and the staff is amazing.
Cons: nothing
Location: Car would be recommended to access outside venues. Nothing else really close.
As a history buff I couldn't wait to stay at the Arizona Biltmore. It was amazing to wander the beautiful grounds and think about all the incredible personalities that had also stayed at the Biltmore. Again, the grounds are wonderful. Our room was spacious, comfortable and very clean. The staff, especially our concierge Cherish, were amazing. Very professional and friendly. Cherish helped answer many questions regarding our stay and made numerous arrangments for us. My wife loved the spa and the golf course was great fun. Restuarants all good. Expect resort prices, especially for drinks. I recommend bringing your own. Overall a great stay. Can't wait to go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Classic hotel with interesting architecture.

Posted Jan 20, 2015
Pros: design
Location: Car auctions
The hotel provides efficient check in and service offerings particularly the restaurants and pool.
5 out of 5
Recommended
for Personal Event
by Glennfrom New York

As Good As It Gets

Posted Jan 5, 2015 on Hotels.com
Besides the obvious marvels of the architecture, landscape and location it was the staff and their never ending attempts to accommodate the guests that stand out the most. Would recommend this hotel to anyone and can't wait to return myself.
5 out of 5
Recommended
for Families
by A verified traveler

Family holiday trip

Posted Dec 30, 2014 on Hotels.com
The room was refurbished and very comfortable .
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful experience

Posted Dec 29, 2014
Pros: The design of the buildings and attention to detail in everything from decor to food.
Cons: Would have loved a bathtub in my room rather than just a shower. Would also have been nice to have had a small drugstore on the premises.
Location: Phoenix-Scottsdale has much to offer, scenery alone is spectacular, Grand Canyon and Sedona close enough to be visited in a day.
The hotel lived up to its historic legend and spectacular setting.