Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Thank you for your review. We are glad you had an overall good stay, and liked our peaceful environment and comfortable suites. However, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management

Thank-you for complimenting my staff. Also, I do apologize for the dog messes. We are being more diligent at cleaning up after them.

I am pleased that we were able to assist you. Thank-you for staying with us!

Thank-you for kind words. We do apologize for the inconvenience.

We are glad you enjoyed your stay!Thank-you for letting us know!

We apologize for the inconvenience. Thank-you.

Thank-you, we appreciate you!

We are glad you enjoyed your stay with us!

Thank-you for staying with us! We hope that when you are in the area again, you return.Having kitchens is plus!

Thank-you!

Thank-you

Dear Jeff, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably of our well-maintained accommodations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

We apologize for the inconvenience.

We are happy to hear you had a nice stay! Thank you forletting us know1

I do apologize for your inconvenience. We do have bags for pets at the front desk available for use.

We are glad you enjoyed your stay with us!

Dear Brian, Thank you for taking the time to share about your stay. We are very disappointed that we did not meet your expectations. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Jean, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know you loved your room and the amenities were just perfect for your needs. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, We apologize for any disappointment you experienced during your stay. We appreciate your feedback as it helps us identify areas for improvement. We will address the concerns you've raised with our team to ensure a more pleasant experience for our guests in the future. Thank you for choosing us, and we hope you will consider giving us another chance to provide you with a better stay.Sincerely,Hotel Management

Dear Katherine, Thank you for reviewing our hotel. We are pleased that you enjoyed your overall stay; however, we want to apologize for any oversights in your room's preparation. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we sincerely apologize that this was not your experience. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely,Hotel Management

Dear Blake, Thank you for your feedback regarding your stay at Extended Stay America. It is lovely to read that you enjoyed our location and found us to be an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Chris, We're delighted you found your stay satisfactory and a good value for the price. Your feedback is valuable, and we appreciate your positive comments. If you ever have any specific suggestions for improvement or if there's anything we can do to make your future stays more memorable, please don't hesitate to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Management

Dear Tom, We apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we will address the cleanliness and pest issues to ensure a more comfortable experience for future guests. We appreciate your understanding and hope you'll consider giving us another chance to provide you a better stay. Your satisfaction is our priority. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear sylvonia, Thank you for being our guest and reviewing your experience at Extended Stay America. It's nice to know you enjoyed your stay and liked our accommodations, service, and location. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Amoreena, We appreciate you choosing us and for taking the time to leave your feedback. It was great to learn about the enjoyable aspects of your visit. However, we regret not meeting your expectations and appreciate your feedback about our breakfast options. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Lynnette, We sincerely apologize for the inconvenience you experienced during check-in. This is certainly not the level of service we aim to provide. We understand your frustration and are committed to resolving this issue promptly. Our team is working to ensure you receive the refund you deserve. Your feedback is valuable; we will use it to improve our processes. If you have any further concerns, please feel free to reach out to us directly. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Larry, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Samuel, We appreciate your feedback regarding the absence of an ice machine and our complimentary breakfast. While we don't control all aspects of amenities, your comments will be considered to help us enhance our offerings and improve the guest experience. If you have any further comments or suggestions, please don't hesitate to share them. Your input is important as we strive to provide a more satisfying stay for all our guests. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management

Dear Paul, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Guest, We're truly sorry to hear about the inconveniences you encountered during your stay. Your feedback is important to us, and we apologize for any delays in the check-in process and the cleanliness issues you experienced. Our housekeeping and maintenance teams will be notified to address these concerns promptly. It's our goal to provide a clean and comfortable environment for our guests, and we appreciate your patience and understanding. Your feedback will help us improve, and we hope you consider giving us another chance to provide you with a more positive experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Mary, Thank you for the feedback. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Marquis, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Miguel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to provide our guests with a pleasing environment, so we're disappointed we fell short in your case. Rest assured, we will address this appropriately, and we hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management

Dear Dakota, Thank you for choosing us and sharing your review. We are sorry your room did not have the amenities you desired or needed and the conditions of our hotel. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen and a complimentary grab-and-go breakfast; we also provide a hairdryer and toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management