室外游泳池,8:00 至 20:00 开放,池畔遮阳伞,日光浴躺椅

关于模里西斯蒙特雷索假日酒店 - IHG 旗下酒店的点评

4 out of 5

点评

8.6

超赞

10 分 - 超赞。177 条好评,共有 354 条点评" "
8 分 - 还可以。127 条好评,共有 354 条点评" "
6 分 - 一般。30 条好评,共有 354 条点评" "
4 分 - 很差。10 条好评,共有 354 条点评" "
2 分 - 糟糕。10 条好评,共有 354 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Tsz chung

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非好的酒店
非常舒服的環境,服務態度很好,間房大,還有酒店的海灘小屋好靚呀!最後,放煙花正呀!
2019 年 12 月入住 2 晚
The Management 于 2020 年 2 月 11 日 的回复
Dear Guests, Thank you for taking the time to give us your feedback following your stay in our hotel. We are pleased to read that we have succeeded in making your stay a memorable one. We hope to have the pleasure of welcoming welcoming you again at Holiday Inn Mauritius Mon Tresor. Best Regards, Guest Experience & Quality Champion Holiday Inn Mauritius Mon Tresor

8/10 还可以

Tsz chung

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
好正的酒店
非常好,價錢合理,餐飲好,房間大,好舒服。
2019 年 12 月入住 1 晚
The Management 于 2020 年 2 月 11 日 的回复
Dear Guest, We would like to thank you for taking the time to give us your feedback following your stay in our hotel. We are pleased to read that we have succeeded in making your stay a memorable one. We hope to have the pleasure of welcoming you again. Best Regards, Guest Experience & Quality Champion Holiday Inn Mauritius Mon Tresor

10/10 超赞

I Ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2017 年 3 月 6 日 的回复
Dear Guest, We thank you for the five star rating you awarded us. We certainly look forward in welcoming you again. Thanks and Regards, Holiday Inn Mauritius Mon Trésor.

10/10 超赞

Wai Kwong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This is airport hotel and I cannot complaint about the location. However surrounding area there are nothing to eat, nothing to buy. However hotel was nice with very helpful staff.
General Manager 于 2016 年 10 月 17 日 的回复
Dear Guest, We thank you for taking the time to review our hotel following your recent stay. Indeed our mission is to provide innovative comfort to the contemporary traveller. We also have a beach house located 10 minutes away from our hotel which is accessible by our free shuttle. We certainly look forward in welcoming you again. Thanks and Regards, Holiday Inn Mauritius Mon Trésor.

10/10 超赞

TIK YAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dear Tik Yan, We thank you for your 5 star rating following your recent stay in our hotel. We hope to welcome you again. Thanks and Regards, Holiday Inn Mauritius Mon Trésor.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
离开机场最近的酒店,我们赶早上9:15的飞机,7:00从酒店出发一个转弯就到了,毛里求斯的路况实在是太差,所以如果赶早班飞机住此酒店非常合适,可能靠海边近,所以床单和被子都是潮湿的,睡在上面真得很不舒服,很难睡着,希望酒店下次能够都烫干了再给客房铺上去会跟好一些。

10/10 超赞

FRANCOIS jean louis

满意:清洁度、员工和服务、住宿条件和设施
Vraiment super cet hôtel
2024 年 4 月入住 1 晚
Guest Experience Executive 于 2024 年 5 月 10 日 的回复
Cher Client,Nous vous remercions sincèrement d'avoir pris le temps de partager votre merveilleux commentaire. Nous sommes ravis d'apprendre que notre hôtel a pu répondre à vos attentes et vous offrir une expérience inoubliable. Au plaisir de vous accueillir à Holiday Inn Mauritius Mon Trésor. Bien Cordialement, Guest Experience Executive

10/10 超赞

Candace

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice property
2024 年 2 月入住 1 晚
Guest Experience Executive 于 2024 年 5 月 7 日 的回复
Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay with us. Hoping to have the pleasure to welcome you soon at Holiday Inn Mauritius Mon Trésor for another memorable experience.Sincerely,Guest Experience Executive

2/10 糟糕

Seher

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Felt very unsafe with unprofessional staff. Luckily we only stayed due to our flight being delayed. one of the bartenders charged us double for our 2 coffees (£11.08). He said it was because we asked for double shot. We disputed this and said we had the same 2 drinks in the morning and paid the normal price of (£5.54), but staff member was very aggressive and impolite. We paid the £11 for two coffees as we felt unsafe and didn’t want the situation to escalate. The bathroom in the room was dirty, flies everywhere and a foul odour coming from the bathroom drains. The bar area was the same, lots of flies and mosquitoes. Very dirty. Food was not fresh, definitely not worth the money.
2024 年 4 月入住 1 晚
Guest Experience & Quality Executive 于 2024 年 4 月 23 日 的回复
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are very sorry to read that your experience with us did not meet your expectations. After verification, for the coffee, actually we did an exception for the first coffee you ordered during the day we indeed give you a double shot free of charge and it has been clearly explained that next time you order a double shot, it will be charged.As for the room we always encourage our guest to inform the Manager on Duty for any issue encountered as we did not received any complained during your stay. Concerning the flies, being in rainy season and a tropical island we do face this kind of situation rest assured that we do regular inspection.Hope that this will not stop you from visiting us again.Sincerely,

10/10 超赞

Grace

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was awesome room was nice
2024 年 4 月入住 1 晚
Guest Experience Executive 于 2024 年 4 月 14 日 的回复
Dear Valued Guest,Thank you for taking the time to share your amazing experience. It warms our heart to know that the efforts of our dedicated team members resonated with you and that you liked the room. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable stay.Sincerely,Guest Experience Executive

10/10 超赞

Karen

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. We took advantage of the free shuttles to a beach hotel, shopping mall and airport. Pretty gardens to relax in too.
2024 年 2 月入住 1 晚
Guest Experience Executive 于 2024 年 3 月 5 日 的回复
Dear Valued Guest,Thank you for taking the time to share your amazing experience. Your appreciation for our service means a lot to us, and we cannot wait to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable time.Sincerely,Guest Experience Executive

10/10 超赞

Philip

2024 年 2 月入住 1 晚
Guest Experience Executive 于 2024 年 2 月 25 日 的回复
Dear Esteemed Guest,Thank you for choosing Holiday Inn Mauritius Mon Trésor for your stay. We welcome with great delight your excellent rating on our hotel. Hoping to have the pleasure to welcome you back for another memorable time. Sincerely,Guest Experience Executive

8/10 还可以

bruce

满意:员工和服务,清洁度
Very good staff Facility could use a bit of a refurbishment
2024 年 2 月入住 1 晚
Guest Experience Executive 于 2024 年 2 月 19 日 的回复
Dear Valued Guest,Thank you for taking the time to share your recent Holiday Inn Experience. We are very happy to read that the efforts of our dedicated team members resonated with you. We really appreciate that you took the time to evaluate our hotel and rest assured that we are doing our utmost everyday to satisfy our esteemed guests. We have already started the refurbishment and same is still ongoing. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor. Sincerely,Guest Experience

10/10 超赞

Chris

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Guest Experience Executive 于 2024 年 2 月 10 日 的回复
Dear Valued Guest,Thank you for choosing Holiday Inn Mauritius Mon Trésor for your stay. We welcome with great delight your excellent rating on our hotel. Hoping to have the pleasure to welcome you back in a near future.Sincerely,Guest Experience Executive

2/10 糟糕

Marion

不满意:住宿条件和设施,员工和服务
Tried to stay another hour in the room cause my flight at midnight not possible someone assigned to check in in my room asked to pay for another night was told at reception room category not available if I check on holiday inn homepage it’s available well that’s a bad customer service for someone who wants to stay some more hours in the room
2024 年 2 月入住 1 晚
Guest Experience & Quality Executive 于 2024 年 2 月 9 日 的回复
Dear Guest, We would like to thank you for your feedback following your recent stay at Holiday Inn Mauritius Mon TresorOur receptionist informed you that your room was already assign to another guest thus could not give you the room for a late check out, we did not mention that room category is not available.The check out time is 11am and late checkout is given with extra cost subject to availabilityWe hope to have the pleasure of welcoming you again

6/10 一般

Frank,Fairhaven

I stayed one night prior to a flight. It's average. Checking in was not smooth. I had to wait for a room. Flight crews from all the airlines stay here, so there is a lot of change over. My room was recently redone, except for the bathroom. It was ok. I did not use the free shuttle, as I had a driver. I did not use the spa or any other amenities. It's an airport hotel. It is not near anything except for the airport. Enough said.
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 2 月 4 日 的回复
Dear Valued Guest,Thank you for taking the time to share your detailed feedback. The check-in is at 15 pm and check-out at 11 am (mentioned at the time of your booking).The check-in time and procedures were well respected for your booking. You arrived at around 1pm and our team member clearly explained to you that the check-in time is 15 pm. You even got your room at 14h40 with the efforts of our Housekeeping team. Holiday Inn Mauritius Mon Trésor is a 4* Business Hotel situated next to the airport and is ideal for either transit or short stay passengers. We do welcome crew members from some airlines also. We are committed to ensuring that our guests feel cared for from the moment they check in and we sincerely apologise if we fell short of your expectations. Again, thank you for sharing your rating and comments, and if I can be of any assistance to you, please contact me directly either on + 230 6012747 or on guestexp@himauritius.mu. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

10/10 超赞

Juha

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Erinomainen
Erittäin mukavassa ympäristössä.Ruoka edullinen ja hotellilla ilmainen kuljetus. Hyvä sijainti vain 5.min kentälle,silti koneiden äänet eivät häirinneet.Lepakoita oli kiva bongailla terassilla auringon laskiessa.
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 31 日 的回复
Dear Valued Guest,Thank you for taking the time to share your wonderful experience. We take pride in providing excellent service to our esteemed guests and it is truly encouraging that our efforts resonated with you. Hoping to have the pleasure to welcome you back for another memorable and unforgettable moment at Holiday Inn Mauritius Mon Trésor.Thanks,Kind RegardsGuest Experience Executive

4/10 很差

Eric

不满意:员工和服务,清洁度
Décevant
Accueil tres en dessous Le personnel ne cherche vraiment pas a vous satisfaire
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 30 日 的回复
Cher Client,Nous vous remercions d’avoir pris le temps de partager votre commentaire qui a retenu toute notre attention. Il semble que l’expérience que vous avez vécue n’ait pas entièrement répondue à vos attentes et nous en sommes sincèrement désolés. Nous obéissons au Brand Standard de IHG. Nous faisons de notre mieux pour satisfaire nos clients selon les demandes telles que ' le early check-in et le late check-out.' Cela vous a été clairement expliqué par nos collaborateurs. Nous vous remercions encore une fois d’avoir choisi Holiday Inn Mauritius Mon Trésor pour votre séjour et nous espérons avoir la chance de vous accueillir à l’avenir.Bien Cordialement,Guest Experience Executive

8/10 还可以

Yi

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a nice place, just a bit out there for getting anywhere.
2024 年 1 月入住 2 晚
Guest Experience Executive 于 2024 年 1 月 27 日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience. We are delighted to read that you enjoyed your stay with us. Our hotel being near to the airport makes it more convenient for either short stay or transit guests. We do provide complimentary shuttle service to and from the airport, to the nearby mall and Astroea Beach on scheduled time.There is the possibility to order taxi also. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

10/10 超赞

Wade

满意:清洁度、员工和服务、住宿条件和设施
It had a beautiful view of the mountains in a quiet location very close to the airport
2023 年 12 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 25 日 的回复
Dear Esteemed Guest,Thank you for taking the time to share your heartfelt review. We welcome with great delight your excellent rating on our hotel. Indeed, our hotel being near to the airport makes it more convenient for either short stay or transit guests. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another unforgettable moment.

10/10 超赞

Brian,Santa Clarita

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic property. Great food in the restaurant, had breakfast and dinner. The hotel was clean and Quiet. The staff was very friendly and helpful. Pool was great. Would certainly stay here again!
2024 年 1 月入住 4 晚
Guest Experience Executive 于 2024 年 1 月 25 日 的回复
Dear Valued Guest,It brings us immense joy to read your wonderful feedback. We take pride in delivering exceptional service and it warms our heart to know that our efforts resonated with you. Your recommendation means a lot to us. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable stay. Sincerely,Guest Experience Executive

8/10 还可以

Teddy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 23 日 的回复
Dear Valued Guest,We welcome with great delight your excellent rating on our hotel. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor and we thank you for your loyalty towards the IHG. Sincerely, Guest Experience Executive

6/10 一般

Denise

2024 年 1 月入住 3 晚
Guest Experience Executive 于 2024 年 1 月 23 日 的回复
Dear Esteemed Guest,We welcome with great delight your rating on our hotel. Hoping to have the pleasure to welcome you again in a near future at Holiday Inn Mauritius Mon Trésor. Sincerely, Guest Experience Executive

2/10 糟糕

Luc

Never made it,still stuck in reunion island
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 19 日 的回复
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. Flight cancellations during cyclonic periods are unfortunately not under our control. We completely understand your comment and dissatisfaction. Hoping to have the opportunity to welcome you at Holiday Inn Mauritius Mon Trésor in a near future.Sincerely,Guest Experience Executive

10/10 超赞

Vincent

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 15 日 的回复
Dear Esteemed Guest,Thank you for taking the time to share your wonderful ratings on our hotel. We are thrilled to read that you had an amazing time among us. Hoping to have the pleasure to welcome you back for another memorable and unforgettable stay at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

6/10 一般

JET COMPANION

商务旅客
满意:住宿条件和设施,服务设施
Lobby area too noisy with loud speaker music interfering with different music in the bar area. Also: my flight arrived at 0630, early check in was requested at the time of booking and was denied upon arrival. My departure flight was at 2230 and no late check out was possible. This is suboptimal for an airport hotel.
2024 年 1 月入住 2 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall nice hotel
Nice hotel, no variety on vegetarian menus. Comfortable bed, so nice. Bathroom was not too clean and bad smell drainage odour
2023 年 12 月入住 2 晚

8/10 还可以

Denise

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

bernard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
super hotel
navette gratuite pour l'aeroport et la plage
2023 年 12 月入住 1 晚
Guest Experience Executive 于 2024 年 1 月 5 日 的回复
Cher Client,Nous tenons à exprimer notre sincère gratitude pour avoir partagé votre commentaire après votre séjour à Holiday Inn Mauritius Mon Trésor. Effectivement, nous avons les navettes gratuites pour aéroport, Bo Valon Mall et Astroea Beach Club (en rotation). Au plaisir de vous accueillir à Holiday Inn Mauritius Mon Trésor. Bien Cordialement, Guest Experience Executive

8/10 还可以

Rick

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to the airport, convenient shuttle service.
2023 年 12 月入住 1 晚
Guest Experience Executive 于 2023 年 12 月 27 日 的回复
Dear Esteemed Guest,Thank you for sharing your positive experience with us. We are thrilled to read that you had a wonderful stay with us. Looking forward to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

8/10 还可以

WONGYOO

2023 年 10 月入住 2 晚
Guest Experience Executive 于 2023 年 12 月 15 日 的回复
Dear Valued Guest,Thank you for sharing your recent Holiday Inn Experience. We welcome with great delight your excellent ratings on our hotel. We hope to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable stay.Sincerely,Guest Experience Executive

10/10 超赞

Birgit

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Schönes Flughafenhotel
2023 年 11 月入住 1 晚
Guest Experience Executive 于 2023 年 11 月 29 日 的回复
Dear Valued Guest,Thank you for taking the time to share your recent Holiday Inn Experience. Our hotel situated next to the airport is ideal for either transit or short stay passengers and our mission is to offer innovative comfort to our guests.It is our commitment to provide exceptional service and create memorable experiences for our guests and we are thrilled to have achieved this during your stay. Hoping to have the pleasure of welcoming you again at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

6/10 一般

Dr. Nadia

Staff are not so flexible and the rooms are noisy.. had couple of stays & both were not so comfy…
2023 年 11 月入住 1 晚

4/10 很差

Denis

2023 年 11 月入住 1 晚
Guest Experience Executive 于 2023 年 11 月 19 日 的回复
Dear Valued Guest,Thank you for taking the time to share your ratings on our hotel. We strive to deliver perfect service at all times and it is our utmost priority that our guests have an unforgettable experience with us. Again, thank you for sharing your ratings, and if I can be of any assistance to you, please contact me directly either on + 230 6012747 or on guestexp@himauritius.mu.Sincerely,Guest Experience Executive

10/10 超赞

Justin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Holiday Inn, equivalent to the great holiday inns i am used to in North America too. Offer free transportation to beach and mall which is great. Friendly staff, nice pool and nice gym.
2023 年 10 月入住 1 晚
Guest Experience Executive 于 2023 年 11 月 6 日 的回复
Dear Valued Guest,Thank you for taking the time to share your heartfelt review on our hotel. It brings us immense pleasure to read that you found every aspect of your stay impeccable and your kinds words reinforce our commitment to exceptional Mauritian hospitality. It is heartwarming to know that our efforts resonated with you and we cannot wait to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

10/10 超赞

Dominique

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour fantastique dans un lieu paradisiaque. Nous recommandons vivement cet établissement, plage magnifique, personnel bienveillant et très attentionné, chambre propre et confortable, une cuisine excellente dans chaque restaurant
2023 年 10 月入住 1 晚
Guest Experience Executive 于 2023 年 10 月 25 日 的回复
Chère Cliente, Nous vous remercions sincèrement d'avoir pris le temps de partager votre merveilleux commentaire sur votre séjour parmi nous. Nous sommes ravis d'apprendre que vous avez vécu une expérience superbe à Holiday Inn Mauritius Mon Trésor. Au plaisir de vous accueillir à nouveau pour une expérience toute aussi mémorable à l'avenir.Cordialement,Guest Experience Executive

10/10 超赞

AMELIE

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Guest Experience Executive 于 2023 年 10 月 24 日 的回复
Dear Valued Guest,Thank you for taking the time to share your feedback following your stay with us. We welcome with great delight your excellent ratings on our hotel. We take great pride in providing exceptional service and creating lasting memories for our guests and it is heartwarming to know that our efforts resonated with you.Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable experience.Sincerely,Guest Experience Executive

4/10 很差

Vincent

2023 年 10 月入住 1 晚
Guest Experience Executive 于 2023 年 10 月 24 日 的回复
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are always looking to improve our services and rest assured that we had taken your comments into consideration during your stay with us. We do apologise for the inconvenience caused again. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

10/10 超赞

Siegfried

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the complementary shuttle service from and to airport worked perfectly
2023 年 10 月入住 1 晚
Guest Experience Executive 于 2023 年 10 月 9 日 的回复
Dear Valued Guest,Thank you for taking the time to write about your recent Holiday Inn Experience. Indeed, the free shuttle service offered to the airport from 07h00 till 23h30 on a rotation basis is for the comfort of our esteemed guests. We take great pride in providing exceptional service and creating lasting memories for our guests and it is heartwarming to know that our efforts resonated with you. Your appreciation is very much valuable to us, and we cannot wait to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

10/10 超赞

Esther

2023 年 9 月入住 3 晚
Guest Experience Executive 于 2023 年 9 月 28 日 的回复
Dear Valued Guest,Thank you for sharing your Holiday Inn Experience. We are thrilled to read your excellent ratings on our establishment. Hoping to have the pleasure to welcome you again at Holiday Inn Mauritius Mon Trésor.Yours Sincerely,Guest Experience Executive

10/10 超赞

Nathan

团体旅客
满意:住宿条件和设施,员工和服务
Staff was very nice helpful and a smile the place is not near any thing or the beach that did make it quite
2023 年 8 月入住 3 晚
Guest Experience Executive 于 2023 年 9 月 5 日 的回复
Dear Valued Guest, Thank you for taking the time to write about your recent Holiday Inn Experience. We welcome with great delight your excellent ratings and reviews on our hotel. We take great pride in providing exceptional service and creating lasting memories for our guests and it is heartwarming to know that our efforts resonated with you. Your appreciation is very much valuable to us, and we cannot wait to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive

8/10 还可以

Voila

满意:住宿条件和设施,清洁度
不满意:员工和服务
It took 2 hours to book into the hotel... 3 staff members behind the counter but only one checked guests in. Pathetic! But, other than that, the hotel is neat, clean and tidy and the facilities are great.
2023 年 8 月入住 1 晚
Guest Experience Executive 于 2023 年 8 月 15 日 的回复
Dear Valued Guest, We thank you for taking the time to share your experience on our hotel with us. Our team members strive to provide excellent service to our guests at all times and we are very sorry to read that you had to wait for the check-in which may have been uncomfortable. Nevertheless, we are happy to read that you had a good time amongst us. We take note of your comments with paramount importance in an attempt to better ourselves and hope that you will give us the opportunity to welcome you back at Holiday Inn Mauritius Mon Trésor. Sincerely,

4/10 很差

Herve

与配偶出行
We had to wait The transport 30 minutes upon arrival. The TV in the room was not working and they didn't manage to repair it nor offer another room. The breakfast buffet didn't include Mauritian specialities.
2023 年 7 月入住 1 晚
Guest Experience Executive 于 2023 年 8 月 2 日 的回复
Dear Valued Guest,Thank you for taking the time to share your recent Holiday Inn Experience. Our shuttles wait for our guests at the door no4. The free shuttle service to and from the airport starts as from 07h00 till midnight, each 15 to 20 minutes depending on availability.There has been a technical issue concerning the television channels and we are currently working on it. We do apologise for the inconvenience caused during your stay.The buffet for breakfast is accordingly to the IHG Brand Standard.There is one local dish provided everyday at the buffet.Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,

10/10 超赞

anna

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hôtel de transit pratique et très confortable.
2023 年 7 月入住 1 晚
Guest Experience Executive 于 2023 年 7 月 20 日 的回复
Chère Cliente,Nous vous remercions d'avoir pris le temps de partager votre expérience dans notre hôtel. On est situé non loin de l'aéroport qui est idéal pour les passagers en transit ou de court séjour. Nous sommes ravis de constater que vous avez passez un bon moment parmis nous. Nous serions ravis de vous accueillir à nouveau et vous offrir un séjour aussi agréable que celui-ci.Cordialement,

10/10 超赞

yvonne

2023 年 7 月入住 1 晚
Guest Experience Executive 于 2023 年 7 月 18 日 的回复
Dear Esteemed Guest,We welcome with great delight your excellent rating on our hotel. A positive guest experience is something our staffs take great pride in, so we value your feedback a lot. Hope that you will give us the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Thanks,Kind Regards

10/10 超赞

M

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Guest Experience and Executive 于 2023 年 6 月 2 日 的回复
Dear Guest, We would like to thank you for your encouraging ratings. We are pleased to hear that you enjoyed your stay at our property. Hoping to welcoming you for your next stay.

6/10 一般

Mohamed Phénix

与配偶出行
满意:员工和服务,清洁度
Personnel peut accueillante
2023 年 5 月入住 1 晚
Guest Experience and Executive 于 2023 年 5 月 31 日 的回复
Cher Client, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires sur notre hôtel. Nous vous remercions pour votre commentaire. Nos Collaborateurs sont toujours à l'écoute de nos clients a fin de les satisfaire. Nous espérons vous accueillir à nouveau très bientôt. Cordialement,

8/10 还可以

JEAN MICHEL

与配偶出行
满意:员工和服务,清洁度
Un seul bémol les draps et la couette étaient humides et nous avons demandé de les changer à 23h ce qui a été fait rapidement
2023 年 5 月入住 1 晚
Assistant Guest Experience and Quality Manager 于 2023 年 5 月 25 日 的回复
Cher Client, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires sur notre hôtel. Nous sommes ravis de constater que vous avez eu un agréable séjour parmi nous. Nous espérons vous accueillir à nouveau très bientôt.

8/10 还可以

Yi Fang

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Muy cómodo para ir al aeropuerto. Buenas instalaciones y habitaciones agradables.
2023 年 5 月入住 1 晚
Guest Experience 于 2023 年 5 月 9 日 的回复
Dear Guest,Thank you for taking the time to give us your feedback further to your stay at Holiday Inn Mauritius Mon Tresor. We are pleased to read that you enjoyed your stay with us.Hoping to welcoming you for your next stay.Sincerely,Guest Experience Executive

8/10 还可以

Christian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a clean and comfortable place to stay. Lovely pool and onsite restaurant. Free shuttle offered to take you to the shopping mall and Blue Bay beach as well as pick you up and take you to the airport. The beds were comfortable and I would stay here again.
2023 年 4 月入住 7 晚
Guest Experience 于 2023 年 5 月 9 日 的回复
Dear Guest, We would like to thank you for your encouraging feedback. We are pleased to hear that you enjoyed your stay at our property. Hoping to welcoming you for your next stay.Sincerely,