Ravine des Citrons Vacations

Excellent swimming pool. And magnificent scenery. But too little for lot of people

Gorgeous hotel in a quiet location, 2 minutes from the beach, friendly staff, on-site spa with great services... It's a little piece of heaven. The only thing I could see that might turn people off is the staff don't all speak English fluently, but as a French speaker myself, I found them to be very considerate and lovely. Definitely worth the price!

Lovely hotel, near a beautiful beach. The gardens were lovely, the swimming pools were brilliant. There were plenty of sun loungers to relax on, and it was right next to a safe sandy beach. As an English woman travelling with my teenage daughter, but without a man I felt ignored and overlooked, and on a couple of occasions it was assumed by hotel staff that I was a member of a larger party. Very little English was spoken, even by the "English speaking" staff. At check in we were given our key and told to keep walking up the corridor. We weren't told where anything was. There was a direct access to the beach through a coded gate, we only worked this out by watching other people. We asked for the code at reception, but then couldn't work out what to do so continued to go the long way round until another guest showed us. We then directed other confused guests. I had asked for a non-smoking room- it wasn't. I would have liked non-feather pillows, but asking for them was way beyond my basic level French. Food in the hotel was limited and expensive but there were lovely shops and bars close by. On the day before we left I was told by a receptionist that they had no info on my booked shuttle back to the airport- they did, they had just assumed I was with someone else so had put it aside. Beautiful hotel but communication is dire. A simple welcome pack- in any language would make such a difference.

The Palm Hotel and Spa is located in a beautiful part of Reunion Island surrounded by lush scenery and gorgeous beaches. The hotel facilities were top notch and the staff were exceptionally accommodating and bent over backwards to give our family the best experience possible. The only downside is that there is a slight trade off with the location. While it is stunning, being further south meant that travel time to the main attractions of the island is a bit longer, roughly 1.5 hours to the volcano, cirques, Le Maido, etc...

Very good service ,, the staff is so kind ,, hotel very clean , very good location on the beach,, and the breakfast very rich