Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
95% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Canada

Old hotel, not in a good area.

Posted Oct 10, 2014
Pros: Friendly staff.
Cons: Everything!
Location: We chose this hotel because it was close to London City airport.
The rooms are not all in the hotel building itself. Our room was in some building across the street. The room door had a very poor lock, and there wasn't a telephone in the room. The room itself was very old and very small. My wife did not feel safe, and hardly slept at all. The staff were friendly and helpful, but I would never stay at this hotel again.The posted photos are very deceiving.
3 out of 5
by A verified traveler from Southampton

Good staff, small rooms

Posted Aug 16, 2014
Pros: Staff.
Cons: Size of rooms and quality and choice of breakfast food.
Location: Two roads from town and rail station, five minutes walk, about 10 mins to Stratford and Olympic Park and 30 min into central London.
Our initial impression was positive as the reception area was bright and well decorated with comfortable looking button backed leather style chairs and the staff very helpful and friendly. However our room was really small, with one side of the double bed against the wall as there was only room on one side for a bedside cabinet and lamp, a few open hangers next to the door and a desk with a couple of small drawers. The room above us was occupied and the noise of the floorboards was so loud it was very annoying. The breakfast buffet room was a little small for the number of people using it. There was a varety of choice but the food was very basic and uninviting with no bacon or tomatoes included in the English selection. There was a good selection of teas.
3 out of 5
by A verified traveler from Vancouver, BC

Not recommend in Summer

Posted Jul 30, 2014
No air-con, hardly stay in Summer time. Service-Exe, Staff-Exe, Breakfast -Exe
4 out of 5
for Everyone
by A verified traveler from Australia

Nice hotel, comfortable and adequate for our stay.

Posted Jul 19, 2014
Pros: Breakfast, comfortable beds, tv, free wi fi, welcoming, friendly staff. proximity to shops and station, cleanliness.
Cons: Card access to door didn't work on a few occasions, quickly rectified by staff. Lack of close by laundry facilities.
Location: Good location close to trains and shops, in a quiet area.Only 15 minutes by train into Liverpool Street Station in Central London.
We stayed for 11 days and travelled 15 minutes by train into London each day. Hotel was close to shops and train station. Reception was always open and helped us immediately with any of our needs or concerns. We arrived on an early flight and only had to wait a short while until our room was available. In that time we were offered cold and hot drinks and cake and chocolate. Staff were very friendly and welcoming. Breakfast was fantastic with a variety of cereals, fruit, hot foods, drinks and bread and cakes. The staff were friendly and efficient, replacing food trays regularly and cleaning tables quickly to ensure minimum waiting times for tables. Room was serviced every day.
4 out of 5
for Business Travelers
by Kay M from Minnesota, U.S.

London/Europe July 2014

Posted Jul 11, 2014 on Hotels.com
We were originally reserved at Best Western Ilford. When we arrived there.... They stated we were actually booked at Best Western Greater London, about a 7 minute walk closer to the subway station. We were disappointed at first but it turned out to be quite wonderful. 5 minutes from subway, exceptional breakfast, and a really wonderful and extremely friendly and helpful front desk clerk named Martines. He helped up find our way around, made suggestions as to what to see, stored our luggage prior to departure and was just generally very friendly. It was about 40 minutes via subway to the main London attractions but inexpensive. Make sure you eat the breakfast!!! Lots of food on the buffet and also can order hot food from a short menu. Rooms were very small as I expected but clean and more than adequate. We really enjoyed ourselves!
4 out of 5
for Everyone
by A verified traveler

Small hotel with extremely friendly staff.

Posted Jul 5, 2014
Pros: My overwhelming plus for this hotel was the staff who were all brilliant.
Cons: It was very warm in the UK when we stayed and the room got very hot. Air conditioning would have been very useful.
I travel all over the world and spend approx. 60 nights a year in hotels, which are all of a very good standard. My son and I needed to stay in this Best Western for four nights and were both very pleasantly surprised. The hotel was clean, the room was small but adequate and (most importantly) all of the staff were very kind, courteous and friendly. We were greeted with juice and/or tea & coffee on arrival, a fridge had been requested for our room and they bent over backwards to provide one and all of the staff were just delightful. Especially Victoria, Tayyab and Elena. I would definitely stay at this hotel again and would certainly recommend it to anyone.
4 out of 5
for Everyone
by A verified traveler

great value close to rail and bus system

Posted Jun 29, 2014
vert satisfied with services and helpful nature of personell
2 out of 5
for Everyone
by A verified traveler from Dallas, Tx

Hotel in not best location, police told us.

Posted Jun 28, 2014
Pros: Breakfast
Cons: Response from front desk people.
Location: When I arrived, I ask 2 policemen for directions. they told me, then said the location was ok during the day, but would not advise going out after 8pm
Room on ground floor. No air conditioning. Room was VERY warm,after second day of asking, I was given a rotateing fan that had no protecting cover for front. Also TV did not work, called office (3) times and finally got it fixed. Missed 3 days if world cup!! Breakfast started out really good, then the selections decreased each day!
4 out of 5
for Everyone
by A verified traveler

Good hotel

Posted Jun 23, 2014
My single room was perfect for me. I would stay here again.
5 out of 5
by Jenny from UK

Great location and excellent breakfast

Posted Jun 11, 2014 on Hotels.com
Best Western Ilford is situated very close to Ilford station so it was very convenient for transport. The journey into Central London is as expected being in zone 4 on the tube map. It would take approximately 50-odd mins to get into say Leicester Square. However the trains are very frequent any time of day or night. If you wanted to get to the City of London then it's even quicker... 15-20 mins to Liverpool Street. There is the bustling Ilford town centre close by (opposite the station) and you can find all the usual high street stores and more. Shops and restaurants are open till fairly late around this area. Our room was very clean and tidy and well-equipped (hairdryer, multimedia sockets, toiletries etc.). But our room was quite cramped for 2 people... it is rather compact but they managed to make the most of the little space, furnishing it with a writing table, 1 bedside table and of course a double bed for a compact double room. There was a full-length mirror as well which is a nice touch as sometimes hotels skimp on that. The breakfast was really nice and they offered plenty of choice, whether you wanted a full English or continental or just a cup of coffee or tea or fruit juice. They even had lovely pastries and muffins! I would definitely recommend this hotel if you want to stay within the proximity of London but not pay the extortionate prices demanded in Central London.