Thank you for the excellent 8/10 rating, Yi-shan!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Riverside Moreno Valley! We look forward to hosting you again soon.
10/10 超赞
Antonio
与家人出行, 与配偶出行
2024 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and it smells so nice and welcoming as you come on in
Antonio
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 18 日 的回复
Antonio, thank you for your delightful feedback. The team at Residence Inn Riverside Moreno Valley is thrilled you found everything to be clean and welcoming. We're looking forward to your next visit!
10/10 超赞
Claudia
与配偶出行
2024 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel
Claudia
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 7 日 的回复
Claudia, we're thrilled you enjoyed your stay at the Residence Inn Riverside Moreno Valley and found our property to your liking. We look forward to welcoming you back in the future!
8/10 还可以
Yu fen
2024 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Yu fen
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 16 日 的回复
Yu fen, we appreciate your rating of Residence Inn Riverside Moreno Valley! It's wonderful to know that your experience with us was a positive one. We hope to welcome you again in the future.
10/10 超赞
Jose
与家人及幼儿出行
2024 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is located within easy freeway access and shopping centers.
Jose
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 10 日 的回复
Jose, it's wonderful to hear that you found the location of the Residence Inn Riverside Moreno Valley incredibly convenient for your needs. We're delighted that easy access to both the freeway and shopping centers enhanced your stay. We're looking forward to welcoming you back for another exceptional experience.
10/10 超赞
Jessica
与配偶出行, 团体旅客
2024 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Staff are welcoming to us. They were helpful during our check in. The complimentary breakfast had a good variety and the cook/attendants were respectful and helpful. Our three day stay was nice and seamless.
Jessica
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 4 月 3 日 的回复
Jessica, it's excellent to hear that you were received warmly at the Residence Inn Riverside Moreno Valley and found our team helpful at check-in. It's particularly pleasing to know that you appreciated the diverse breakfast options and found our team members in that area respectful and helpful. Knowing that your stay was pleasant and hassle-free brightens our day. We hope to see you again for another seamless stay!
10/10 超赞
Serena
2024 年 3 月 29 日
Serena
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 20 日 的回复
Serena, thank you for choosing Residence Inn Riverside Moreno Valley. We are thrilled to know you enjoyed your stay and we're looking forward to welcoming you back during your next visit.
2/10 糟糕
Cherita
与家人出行
2024 年 3 月 18 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Broken bed leaking toilets
Cherita
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 5 月 1 日 的回复
Cherita, we regret that your experience did not meet your expectations. We sincerely apologize for the issues with your accommodations. Be assured, our team is committed to addressing concerns proactively and making necessary improvements. We hope to have the opportunity to serve you in a better manner in the future.
10/10 超赞
Katie
2024 年 3 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Katie
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 20 日 的回复
Katie, thank you for sharing your experience at Residence Inn Riverside Moreno Valley. We're just as pleased as you are. Your high rating makes it clear you had a wonderful stay, and we look forward to offering you the same level of excellence in the future. Thank you once again.
10/10 超赞
Keith F.
2024 年 3 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and rooms
Keith F.
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 3 月 16 日 的回复
Keith F., it's wonderful to hear that you enjoyed your stay at the Residence Inn Riverside Moreno Valley, particularly noting our prime location and well-appointed rooms. We're thrilled we were able to exceed your expectations and we look forward to welcoming you back.
2/10 糟糕
Angela
商务旅客
2024 年 3 月 6 日
不满意:清洁度、员工和服务、住宿条件和设施
They make you check out EVERY day & “verify” your cc card & ID EVERY day for multiple night stays. BEWARE!
Angela
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 3 月 8 日 的回复
Angela, it's regrettable to hear that the check-out procedure didn't meet your expectations. We maintain high security standards to ensure guest safety, and authenticity check is part of this commitment. We understand this may sometimes feel repetitive for lengthy stays. We value your feedback and we're consistently working on how to streamline these processes. Thank you for bringing this to our attention.
2/10 糟糕
Angela
2024 年 3 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unsafe.
Angela
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 3 月 6 日 的回复
Angela, we're truly disheartened to hear that you felt uncomfortable during your stay. Ensuring guest security is our utmost priority. We appreciate your feedback and take it seriously. Please rest assured that we will evaluate any actions needed to address this concern. We hope for the chance to serve you better in future.
2/10 糟糕
Angela
与配偶出行, 商务旅客
2024 年 3 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My things were literally STOLEN out of my room by the maid! I had to file a police report!
Angela
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 7 日 的回复
We appreciate you taking the time to share your feedback, Angela.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Megan GarciaGeneral Manager
2/10 糟糕
Angela
商务旅客
2024 年 3 月 3 日
满意:清洁度
不满意:服务设施,员工和服务
Angela
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 4 日 的回复
We appreciate you taking the time to share your feedback, Angela.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
10/10 超赞
Damian
2024 年 3 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Damian
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 5 日 的回复
Thanks for the outstanding rating, Damian!We're delighted your time at Residence Inn Riverside Moreno Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 超赞
Yolanda
与家人及幼儿出行
2024 年 2 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved this property ! Everything was so clean and the rooms were amazing.
Yolanda
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 3 月 1 日 的回复
Yolanda, thank you sincerely for choosing to share your experience at Residence Inn Riverside Moreno Valley. We take great pride in maintaining the cleanliness of our facilities and are delighted to know you loved your stay. We look forward to welcoming you back for another amazing experience.
10/10 超赞
Anthony
2024 年 2 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
it was amazing!
Anthony
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 21 日 的回复
Thank you for the great rating, Anthony!It's excellent you enjoyed your time at Residence Inn Riverside Moreno Valley so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 超赞
Ramji
2024 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Clean, convenient. Would like to have a little more kitchen utensils, like more plates, more flatwarw, etc
Ramji
2024 年 2 月入住 8 晚
Customer Service 于 2024 年 2 月 13 日 的回复
Ramji, it's great to hear that you found the Residence Inn Riverside Moreno Valley well-kept and suitably located. Noted on your suggests about additional kitchenware – we're always looking for ways to improve our guest experience. Thank you for sharing your feedback. We hope to see you again soon.
10/10 超赞
Jerry
2024 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Nice comfy very clean
Jerry
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 12 日 的回复
Jerry, thank you for sharing your positive experience at Residence Inn Riverside Moreno Valley. We're elated you found our accommodations cozy and pristine. We look forward to welcoming you back for another pleasurable stay.
10/10 超赞
Rhonda
2024 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful hotel
Rhonda
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 30 日 的回复
Rhonda, we're thrilled to hear that you found the Residence Inn Riverside Moreno Valley to be a beautiful property. It's always our priority to ensure an outstanding stay for every guest. We hope to host you again in the future!
2/10 糟糕
sandy
2024 年 1 月 25 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
sandy
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 26 日 的回复
We appreciate the feedback, Sandy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
10/10 超赞
Sasha
2024 年 1 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Sasha
2023 年 12 月入住 1 晚
Customer Service 于 2024 年 1 月 27 日 的回复
Thank you for taking the time to leave this wonderful rating, Sasha! We hope to see you again soon at Residence Inn Riverside Moreno Valley so we can share yet another amazing experience!
10/10 超赞
Cristi
2024 年 1 月 19 日
Cristi
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 21 日 的回复
Thank you for this excellent rating, Cristi!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn Riverside Moreno Valley! We'd love to host you again someday for yet another unforgettable visit.
8/10 还可以
Elsa
与家人出行
2024 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking sucked all around
Elsa
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 16 日 的回复
Elsa, we appreciate your feedback. We're sorry to hear that parking did not meet your expectations. We continually strive to improve our guests' experience and will take your comments into consideration. It's great to know that your overall stay at Residence Inn Riverside Moreno Valley was enjoyable, indicated by your 4-star review. We look forward to welcoming you back in the future.
10/10 超赞
Jerry
2024 年 1 月 14 日
满意:清洁度
Jerry
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 18 日 的回复
Jerry, it's wonderful to learn that you enjoyed your stay at Residence Inn Riverside Moreno Valley. We appreciate you taking the time to rate us and we hope to offer you an equally superb experience on your next visit. Thank you.
10/10 超赞
Victor,Denver
2024 年 1 月 14 日
Victor
2024 年 1 月入住 2 晚
Customer Service 于 2024 年 2 月 5 日 的回复
Victor, thank you for choosing Residence Inn Riverside Moreno Valley. We're truly glad to see your perfect rating. We always strive for excellence and it's wonderful to know that you had a fantastic stay. Hope to welcome you back in the future.
6/10 一般
Aleta
与家人及幼儿出行
2024 年 1 月 6 日
满意:员工和服务,清洁度
Booked a sleeping 6 due to a pullout sofa sleeper. They do not stock linens for the sofa sleeper. When asked we were informed they didn’t have any. Went back downstairs to discuss as we needed some form of linens. Provided one top sheet and a blanket, no pillows. Very basic and nothing like a traditional residence inn.Disappointing!
Aleta
2023 年 12 月入住 1 晚
Customer Service 于 2024 年 1 月 13 日 的回复
Aleta, we appreciate your feedback. It's disheartening to hear about the challenges you faced regarding the bedding arrangements in your room. We typically strive to ensure all accommodations are adequately stocked, and we regret falling short this time. This is definitely not our standard and we'll be sure to address your feedback with our colleagues. Despite your disappointment, we hope you consider giving us another opportunity to provide a better experience.
10/10 超赞
Dzana
2024 年 1 月 2 日
Nice, clean property, well laid out rooms, great location. Breakfast options could improve with more vegetarian hot foods. Most hot foods included pork. Also, breakfast ends very early at 9am, that is hard for my kids.
Dzana
2023 年 12 月入住 5 晚
Customer Service 于 2024 年 1 月 13 日 的回复
Dzana, it's wonderful to hear that you appreciated the cleanliness and room layout at Residence Inn Riverside Moreno Valley. Your feedback regarding our breakfast's vegetarian hot food options and schedule is appreciated. We always strive to cater to a variety of dietary preferences and maintain a schedule that can accommodate all of our guests, and understanding your perspective helps us improve. Thank you and we hope to welcome you and your family again soon.
2/10 糟糕
Brenda
与家人出行
2024 年 1 月 2 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Brenda
2023 年 12 月入住 1 晚
Customer Service 于 2024 年 1 月 13 日 的回复
Brenda, it seems you had a less than satisfactory stay. We're sorry to hear this and hope for an opportunity to improve upon your recent experience. Please do reach out with any specific details, our dedicated team always aims to make stays as enjoyable as possible. Thank you for your feedback.
10/10 超赞
Ricardo
团体旅客
2023 年 12 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ricardo
2023 年 12 月入住 3 晚
Customer Service 于 2023 年 12 月 27 日 的回复
Ricardo, thank you for your excellent rating! We're absolutely delighted to know that your stay at the Residence Inn Riverside Moreno Valley was enjoyable. We genuinely hope to welcome you back again for another wonderful experience.
10/10 超赞
Rissa
2023 年 12 月 18 日
满意:员工和服务,清洁度
Rissa
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 20 日 的回复
Rissa, thank you for your 5-star Expedia review of Residence Inn Riverside Moreno Valley. It's gratifying to know that you had a satisfying stay. Our doors are always open for your next visit. Safe travels until then!
10/10 超赞
Alejandro
与家人出行
2023 年 12 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like everything about it nice and clean
Alejandro
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 18 日 的回复
Alejandro, it's wonderful to hear that you had a positive experience at the Residence Inn Riverside Moreno Valley. Our team is dedicated to maintaining a pleasant and clean environment for our guests. We greatly appreciate your feedback and look forward to welcoming you back in the future.
10/10 超赞
Isabel
2023 年 12 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Isabel
Customer Service 于 2024 年 1 月 25 日 的回复
Isabel, it's wonderful to hear that you had an enjoyable stay at Residence Inn Riverside Moreno Valley. We appreciate the fantastic rating you gave us on Expedia and hope to have the pleasure of welcoming you back in the near future.
2/10 糟糕
Raul
2023 年 12 月 15 日
Raul
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 17 日 的回复
We appreciate your feedback, Raul.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
10/10 超赞
David
与家人及幼儿出行
2023 年 12 月 15 日
满意:服务设施
Large amounts of dog droppings in planters
David
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 16 日 的回复
David, thank you for the feedback. We regret to hear about your encounter with unsightly pet byproducts in the green areas. We assure you our team members prioritize cleanliness in all aspects of the property, and your comments will guide us in improving this. We appreciate your understanding and hope for another opportunity to serve you better.
10/10 超赞
MARISSA
2023 年 12 月 13 日
MARISSA
Customer Service 于 2024 年 2 月 6 日 的回复
Thanks for the perfect rating, Marissa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Riverside Moreno Valley.Have a wonderful day!
10/10 超赞
真实旅客
2023 年 12 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth it
It was very comforting and clean….staff was very hospitable
真实旅客
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 12 日 的回复
At Residence Inn Riverside Moreno Valley, we're pleased to hear that you found our environment to be clean and inviting. Also, we take pride in the hospitality our team members extend to guests and are thrilled it enhanced your stay. We look forward to welcoming you back in the future.
10/10 超赞
Robert
与家人出行
2023 年 12 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great find in Moreno Valley
This is an excellent property. Went with family to include grandchildren. The hotel is new, up to date, and attractive. Room was spacious, very clean, with excellent mattresses and plush towels. Very comfortable in every respect. Will readily stay there again.Would be hard to find negatives.
Robert
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 6 日 的回复
Robert, it's encouraging to hear of your outstanding stay at Residence Inn Riverside Moreno Valley. We're glad you enjoyed the modern design, spacious rooms, and comfort throughout your stay. Knowing that you would gladly choose us again is the best compliment we could hope for. We greatly look forward to welcoming your wonderful family back in the future.
10/10 超赞
David
带宠物出行, 与配偶出行
2023 年 11 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean
David
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 29 日 的回复
David, we are thrilled to hear your positive feedback about Residence Inn Riverside Moreno Valley. Our dedicated team members strive to maintain a clean and welcoming environment for all our guests. We're glad this shined through during your stay, and we look forward to welcoming you back.
10/10 超赞
William
2023 年 11 月 24 日
William
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 12 月 16 日 的回复
Thanks, William! It's outstanding your time at Residence Inn Riverside Moreno Valley was fantastic. We can't wait until your next visit!
8/10 还可以
raymond
与家人出行
2023 年 11 月 20 日
满意:住宿条件和设施,服务设施
Very nice area a lot of stores around the area and a lot of parking
raymond
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 22 日 的回复
Raymond, thank you for your valuable feedback. We're thrilled to hear you found the location of Residence Inn Riverside Moreno Valley advantageous with ample parking and nearby stores. We appreciate you choosing our hotel and look forward to your next stay.
10/10 超赞
Loredana
与家人出行
2023 年 11 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is as very nice and modern, clean and quiet. It was very convenient to have breakfast included
Loredana
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 14 日 的回复
Loredana, thank you for choosing Residence Inn Riverside Moreno Valley for your stay. We're pleased to know that our contemporary, serene rooms lived up to your expectations and that you found our complimentary breakfast feature advantageous. We look forward to hosting you again in the future.
10/10 超赞
Mario and Elaine
2023 年 11 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome Experience
Quick check in. Great hearty breakfast selections. Comfortable beds and updated property.
Mario and Elaine
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 13 日 的回复
Thanks for the lovely review!It's wonderful you had such a fantastic stay at Residence Inn Riverside Moreno Valley! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. We look forward to hosting you again soon for another amazing experience!Thank you again for sharing your feedback!
6/10 一般
Leni
2023 年 11 月 11 日
Leni
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 12 月 2 日 的回复
Leni, it seems you had a somewhat lukewarm experience at our Residence Inn Riverside Moreno Valley. We appreciate your feedback and invite you to share any specific areas where we could improve your future stays. We're committed to ensuring you receive the hotel experience you deserve.
10/10 超赞
Robert
商务旅客
2023 年 11 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
The check in agent was super friendly and the place looks great. The rooms are large and look like the advertised pictures.
Robert
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 11 日 的回复
Robert, thank you for sharing your positive feedback about the Residence Inn Riverside Moreno Valley. We're pleased our welcoming check-in process stood out to you and that you found our spacious rooms to be as expected. We hope to welcome you back soon for another great stay.
10/10 超赞
Sandra Luz
2023 年 11 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Everything was great
Sandra Luz
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 7 日 的回复
Sandra, we're thrilled to hear that you had a wonderful experience at Residence Inn Riverside Moreno Valley. It's delightful to know everything met your expectations. We hope to welcome you back in the future. Thanks for choosing us.
10/10 超赞
David
与家人出行
2023 年 11 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay. I will stay here again.
David
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 11 月 6 日 的回复
David, we're delighted to hear about your excellent stay at the Residence Inn Riverside Moreno Valley. It's great to know that you would consider returning in the future. Our team members look forward to welcoming you back. Thank you for choosing our hotel and sharing your valuable feedback.
10/10 超赞
Jose,La
2023 年 11 月 5 日
Jose
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 7 日 的回复
Jose, we're thrilled to see your perfect rating for Residence Inn Riverside Moreno Valley! We trust you had an enjoyable stay and look forward to the pleasure of welcoming you back in the future. Safe travels!
10/10 超赞
Maricela
2023 年 10 月 22 日
Maricela
2023 年 10 月入住 1 晚
Customer Service 于 2023 年 11 月 12 日 的回复
Maricela, we're thrilled to hear that you enjoyed your stay at Residence Inn Riverside Moreno Valley. We aim to provide guest experiences that exceed expectations and are delighted to know we hit the mark for you. Thank you for your support and we hope to see you again in the future.
10/10 超赞
Rakesh
2023 年 10 月 13 日
Rakesh
2023 年 10 月入住 1 晚
Customer Service 于 2023 年 11 月 3 日 的回复
Rakesh, it's fantastic to see that you had a positive experience at Residence Inn Riverside Moreno Valley. Our team members strive to create wonderful moments for all our guests. Your rating conveys that and we appreciate it. We hope to welcome you back in the future for another pleasant stay.