Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando florida

Paradise

Posted Dec 19, 2014
The hotel was so grand and well cared for. The staff was very dependable and so professional. Everything about our experience was decadent
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 18, 2014
Amazing service and great for families. Family Concierge well worth it for the extra special treatment, access to the heated pool and special reserved areas at the beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice hotel for family gathering

Posted Dec 17, 2014
We travel for wedding occasion and this hotel is very nice and good accomplish for weddings
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albertson, New York

Wedding At Paradisus

Posted Dec 17, 2014
Pros: Very pretty hotel, great food and staff.
Cons: Beach access...the not much sand space and not level - hard to go for walks.
Location: Location is right off the beach, close to 5th ave - lots of shops, bars, restaurants etc. 40 min from cancun.
Wonderful experience!!! Stayed at this hotel for 7 days in December 2014, hotel is beautiful, staff and food is amazing. Would def recommend it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great family vacation!

Posted Dec 17, 2014
My family had a great time at this resort. The staff are all terrific especially Danura at the family concierge pool. My 5 yr old daughter loved the shows each evening and Gilmer are concierge made sure to do something special for the kids each day! Keep up the good work staff. You made this a fantastic vacation! If you have small children, be sure to walk north up the beach to the public beach. There is a shallow inlet the kids can sit and play in - they loved this!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta

Nice hotel,but rooms outdaated

Posted Dec 17, 2014
Pros: Good service
Cons: Rooms could be cleaner
We had a pleasant stay. Service was good. Our concierge Israel was very helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom atl

Excellent resort with amazing service

Posted Dec 16, 2014
My room key kept demagnitizing, which was a waste of time
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Great for kids.

Posted Dec 9, 2014
The special guest are the kids, everything is planned to fulfill their needs and they do have a great time enjoying every single detail that the hotel offers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern, clean, excellent service

Posted Dec 2, 2014
Very nice hotel, excellent food, very good quality of all inclusive beverages.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

great experience

Posted Nov 30, 2014
The hotel was excellent. staff was very friendly and helpful. The only recommendation that have is the trasportation from the airport to the hotel it wasn't explain correctly went I booked the trip other than that it was an amazing experience. I going recommend the hotel to my friends n family.