Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Phenomenal resort and staff!

Posted Sep 11, 2014
Pros: Staff and atmosphere.
Cons: Had to wait for our room. (only 30 minutes)
Location: Xplor 5th avenue (shops and restaurants)
Hotel staff are very helpful and willing to go out of their way to get you what you want. Food is great. Room is always well-kept. We would definitely come back to this resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful resort with great food and service!

Posted Sep 2, 2014
Pros: Great service and super clean!
We went for my brothers wedding, and it was all so beautiful!! The resort was so crowded they upgraded our room and it was beautiful! The jacuzzi was a plus!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 2, 2014
The hotel was clean and staff was very friendly. Food was amazing! But the hotel was not beachfront, and the air conditioning was not cooling well in the rooms.
5 out of 5
Recommended
for Families
by A verified traveler from new jersey

Vacation in Paradise

Posted Sep 2, 2014
Pros: great food, great service, nice decor
Cons: kids zone can have more activities for the kids. For instance the air hockey table didn't work. Also they could have an arcade with more games
One of the best resorts I have ever stayed at. Great food, great service and great decor. Everything was wonderful. We received a room upgrade since they were doing some work on the family concierge area however it really didn't upset us since they just moved the amenities to another location. Also the pools were amazing and the staff was so attentive and friendly. I can't believe the food was so good at an all-inclusive and also they had top shelf liquor. The beach was beautiful but you did have to look out for seawood and wood in the ocean but overall a minor thing compared the beauty of the turquoise waters! Our concierge, Alfredo, was very attentive and my kids loved the suprises in the room. Thank you for making our trip so memorable!
2 out of 5
by A verified traveler

Nothing to eat

Posted Aug 31, 2014
Hotel itself was good but food was very very bad!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from arlington va

Posted Aug 30, 2014
Outstanding place and staff. Will definitely come back and recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Falls Church, VA

Family Stay at Paradisus La Esmeralda

Posted Aug 30, 2014
We had really a blast. Paradisus you did it again. We stayed last February my wife and I at Paradisus Punta Cana and we decided to take the kids 4 & 11 with us this time to Playa Del Carmen since we loved our previous stay. The experience was the same, great people, great food for an all inclusive, the kids had a wonderful time and it was really a timeless experience overall. My brother in law and his family joined us on this trip and they also loved everything from check in to check out. We decided all of us to join Club Melia and Claudia did an outstanding job walking us through the process. Again thank you everybody at Paradisus Playa Del Carmen La Esmeralda for making our experiace unforgettable.
2 out of 5
by A verified traveler from So Cal

Totally overrated all inclusive hotel.

Posted Aug 28, 2014
Pros: the service staff were friendly, the conciegerge folks are pretty snooty and the bell hop we had a couple of the days was always busy flirting w/othe
Cons: the FOOD!!!! The food is just mediocre, room service is minimal, don't bother. The snooty stuck up concierge staff is just mind boggling....
Location: ruins, 5th ave, beaches, the islands, so many things and excursions to do but note, its HOT and humid, keep hydrated and watch out for scams
We originally asked for two adjoining rooms - we had two swim ups and of course we were instead six rooms apart, they had nothing available unless we upgraded .. we booked via expedia and chose the VIP hotel which included free upgrades if available upon check in but no upgrade was given but available for a fee. The food is sub par - very cheap, not close to being a five star resort, you dont get what you pay for, but the only seafood was some shrimp which was rare and the meat was mostly flank type of steaks, everything better was an upgrade and charged as an extra fee. the pool food was also typical cheap fare, burgers, grilled chicken sandwich. Minimal choices and it wasnt available until 11 AM. The pool lifeguards allow older children with large flotation devices on the sliding pirate ship which would knock over the smaller toddlers. The pools in general were pretty clean, but when we checked in there was a chicken bone by our pool bed in front of our room, it was there for two days, but eventually cleaned. Bird poop here and there seems the norm. Our room was clean and had turn down service twice a day, though hardly needed for the second but nevertheless the room was always clean, we appreciated that, the next door neighbor had a loud snoring man which came through to our room, the staff did say there was another swim up room further away from our friends swim up room available if we wanted to move, the halls are LOUD
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, Ca

Paradise in Paradisus

Posted Aug 27, 2014
I love this place and will be back next year for longer. This place is not just beautiful but the staff were excellent! We ate at Naos, The Grill, the Brazilian restaurant, Bana and Toji. The food was amazing at every place, I would have paid good money to dine at those again. The kids club was great my son was hesitant at first but on the last day he made sure he said bye to all the staff. Can not wait to plan my vacation for next year!
2 out of 5
by A verified traveler from new york

Not worthwhile for this cost

Posted Aug 17, 2014
Irresponsible / inattentive staff Too crowdy swimming pool Our Valuable hours taken from club melia membership presentation