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关于玛丽莎酒店的点评

3 out of 5
玛丽莎酒店
Via Marsala 98, Rome

点评

8.0

很好

10 分 - 超赞。48 条好评，共有 116 条点评" "
8 分 - 还可以。37 条好评，共有 116 条点评" "
6 分 - 一般。16 条好评，共有 116 条点评" "
4 分 - 很差。6 条好评，共有 116 条点评" "
2 分 - 糟糕。9 条好评，共有 116 条点评" "

8.4/10

清洁度

9.0/10

员工和服务

7.2/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Lina M. Brand

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Great location to travel
2024 年 5 月入住 2 晚

6/10 一般

Patricia

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Pictures on the website are deceiving. It is older and always smelled like sewer when we walked in.
2024 年 5 月入住 4 晚

10/10 超赞

Alberto，Guatemala

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Joseph

满意：清洁度、员工和服务、住宿条件和设施
The only thing negative is I was in a secondary building and my check-in was at night which made it difficult to find the building after receiving my key. However when I returned to the front desk they were most helpful!! When I get to my room it was larger than I anticipated and spotless! Shower was great and bed was very nice. Given the location to the Termini Station I would not hesitate to stay here again!
2024 年 5 月入住 1 晚

8/10 还可以

Sarah

满意：员工和服务，清洁度
2024 年 4 月入住 4 晚

10/10 超赞

Elena

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was nice experiențe to stay in this hotel 😊
2024 年 5 月入住 1 晚

6/10 一般

Guillaume

满意：员工和服务，清洁度
2024 年 5 月入住 4 晚

8/10 还可以

ELENA MICHAILOVNA

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Op loopafstand van centrum en station
2024 年 5 月入住 1 晚

8/10 还可以

bruna

满意：清洁度
2024 年 5 月入住 1 晚

6/10 一般

Pedro

满意：员工和服务
Not as expected
2024 年 5 月入住 1 晚

8/10 还可以

Alejandro

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Camas cómodas y en buen estado, atención del personal excelente, desayuno variado y correcto. Ubicación excelente para moverse en transporte público. Se le notan los años pero está aceptable, se escucha en exceso el paso de los clientes por los pasillos, una doble puerta no estaría mal.
2024 年 5 月入住 3 晚

8/10 还可以

Bess

与配偶出行
I loved the staff, especially Gulio. I loved too that we could have a great cup of coffee from downstairs in the morning, courtesy of the hotel. :-)
2024 年 4 月入住 1 晚

10/10 超赞

Ian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel pulito, carino, moderno e comfortevole. Tutto pulito. Camera perfetta. Letto comodissimo, non nell'edificio principale ma nella dependance. Assolutamente pulito, carino, spazioso e personale cordiale, poliglotta e ben disponibile. Assolutamente strategico per essere vicino alla stazione Termini. Consigliatissimo!
2024 年 4 月入住 1 晚

10/10 超赞

Alon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great hotel across from the train station and market across the street. The room was accurately described with comfortable beds and A/C.
2024 年 4 月入住 1 晚

10/10 超赞

Paul，natick

满意：清洁度、员工和服务、服务设施
all was fine
2024 年 4 月入住 1 晚

8/10 还可以

Luc

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bien situé à côté de la gare. Personnel super. Parfait pour dépanner une nuit. Pas insonorisé. On l’a choisi pour son prix et sa proximité. Déjeuner inclu.
2024 年 4 月入住 1 晚
Farouk 于 2024 年 4 月 20 日 的回复
Thank you for providing feedback on your recent experience at Hotel Marisa. We look forward to seeing you again soon.Cordial Greetings

10/10 超赞

Lindsey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in a quadruple room with our 2 children aged 12 and 14. The room was quiet and suited us perfectly. Staff at check in and at breakfast were friendly and welcoming. There was a good variety for breakfast which is served 7-11. The location was excellent, right next door to the train and metro station, opposite a supermarket and close to lots of lovely restaurants and cafes. Approx a 30 minute walk to the Trevi Fountain and 40 minutes to the colosseum. Would recommend and would stay here again.
2024 年 4 月入住 4 晚
Farouk 于 2024 年 4 月 20 日 的回复
Thank you for your great review. At Hotel Marisa.We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.We look forward to seeing you again soon.Best Regards

8/10 还可以

Luca，Podenzano

与配偶出行
满意：员工和服务
Struttura da parte alla stazione di termini quindi molto comodo per gli spostamenti, staff gentilissimo, unica pecca struttura un po datata, niente frigo in camera e una televisione di vent'anni fa. per il resto tutto ok.
2024 年 3 月入住 1 晚
Farouk 于 2024 年 4 月 20 日 的回复
Gentile LucaLa ringraziamo per la sua recensione positiva.Nell’attesa di darvi nuovamente il benvenuto come nostro ospite porgiamoCordiali saluti

8/10 还可以

Moonho

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 7 晚
HOTEL MARISA STAFF 于 2024 年 3 月 2 日 的回复
Dear Moonho Thank you for sharing this positive review. We appreciate our location here in Hotel Mrisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 还可以

LUCIO

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property and very convenient!
HOTEL MARISA STAFF 于 2024 年 1 月 30 日 的回复
Dear Guest, thank you for your amazing review! We really appreciate that you took the time to post such positive thoughts about our hotel. It is really gratifying to read nice comments such as yours. We do hope to be your reference point in Rome from now on. We are looking forward to welcoming you back soon. Best regards,

10/10 超赞

Laia

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muy bueno, recomendable!
Encantada! El personal super amable y atento. Rachel en la recepción un encanto, super educada y simpática, nos ayudó a encontrar sitios buenos para comer y su alegria te alegraba el día. Julio a la hora del buffet tambien nos ayudó mucho y tambien era muy atento. La zona estaba muy bien, estaba cerca de la estación, lo que nos permitía coger bus, tren, taxi y metro sin problema. Por la noche se veía un poco más complicada la zona pero nosotras no tuvimos ningún incidente. Lo único, en la habitación faltaba un espejo grande o al menos un segundo espejo, un secador un poco mejor y una puerta de entrada a la habitación más gorda, ya que los ruidos a veces molestaban un poco. Por lo demás genial. Repetiria sin duda!!
2024 年 1 月入住 3 晚
HOTEL MARISA STAFF 于 2024 年 1 月 30 日 的回复
Dear Guest, thank you for your spectacular feedback about our Hotel! We become really joyful when we read positive comments such as yours. We do believe that the things you pointed out are definitely our strengths. Kind regards,

10/10 超赞

Andreas

满意：清洁度、员工和服务、住宿条件和设施
Great Hotel, with great price, the ubicación is great you are right next to the city heart (Termini). Staff very good, super nice and helpful.
2024 年 1 月入住 4 晚
HOTEL MARISA STAFF 于 2024 年 1 月 30 日 的回复
Dear Guest, thank you for your spectacular feedback about our Hotel! We become really joyful when we read positive comments such as yours. We do believe that the things you pointed out are definitely our strengths. Kind regards,

6/10 一般

Serkan

2023 年 12 月入住 4 晚
HOTEL MARISA STAFF 于 2024 年 1 月 30 日 的回复
Dear Guest, thank you for choosing Hotel Marisa and for posting your kind feedback, we appreciate your good-natured effort. We are very, very glad to have met our guests’ expectations and we hope to learn from your advice. Good to know that you loved our location, feel free to come back anytime. Best regards,

10/10 超赞

Samantha，Plymouth

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was conveniently located next to Termini train station. I received a warm welcome and could leave my suitcase there while I walked around Rome before the next leg of my journey.
2023 年 11 月入住 1 晚
HOTEL MARISA STAFF 于 2023 年 12 月 10 日 的回复
Dear Samantha, thank you for choosing Hotel MarisaWe appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,

6/10 一般

JANINE

2023 年 11 月入住 1 晚
Hotel Marisa Staff 于 2023 年 12 月 28 日 的回复
Thank you Janine

10/10 超赞

Eduardo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
El hotel está muy bien ubicado. A unos pasos de la estación de tren Termino! Las personas que nos atendieron, si rentado Stefano, Raquelle y Roberta fueron muy atentos y serviciales. El primer cuarto que nos dieron, tenía una fuga en el sanitario y se escuchaba mucho el agua cayendo. Nos cambiaron a otro. Este también tenia una fuga. Pero el sanitario no hacía tanto ruido, cómo el otro. Las instalaciones son un poco antiguas, y solo falta un poco de mantenimiento. En general se siente limpio y los colchones y almohadas, son cómodos. En los alrededores, por estar cerca de la terminal, se siente algo descuidado y hay gente durmiendo en las calles. Pero parece algo tranquilo. Aunque nos recome daron no salir de noche. El desayuno del hotel fue muy bueno. Fruta, jugo, cereal, café, pan, huevo cocido, queso, jamón y salami. Todo estuvo muy bien. Si regresaría a este hotel
2023 年 11 月入住 1 晚
Hotel Marisa Staff 于 2023 年 11 月 30 日 的回复
Dear Guest, thank you for choosing Hotel MarisaWe appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,

10/10 超赞

Claire

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Hotel Marisa Staff 于 2023 年 11 月 13 日 的回复
Dear Claire Thank you for providing feedback on your recent experience at Hotel Marisa and for your full Rating .We look forward to seeing you again soon.Cordially

10/10 超赞

Steven

与家人出行
Lovely hotel
We only stayed overnight at Hotel Marisa as we were flying back to Australia the next day. Check in was a breeze and Stefano at front desk was very accommodating in helping us change our room from a double to twin. The room was spacious and clean, bathroom was a good size and also very clean. Our room had a balcony which we love as we could open the window and let in the nice breeze although it was pretty noisy with the street noise. Location to termini Tran station was about 5 mins walk. We will definitely stay here again if we ever come back to Rome.
2023 年 11 月入住 1 晚
Hotel Marisa Staff 于 2023 年 11 月 6 日 的回复
Dear Steven, thank you for choosing Hotel Marisa and for posting your genuine considerations. We are glad to read that you enjoyed our hotel: our well-equipped rooms, our rich breakfast buffet, the kindness of our staff, the location and much more… Thank you very much! Best regards,

8/10 还可以

Samantha

满意：员工和服务，清洁度
Loved how close it was to the train station. Walkable distance to all the attractions.
2023 年 10 月入住 2 晚
Hotel Marisa Staff 于 2023 年 11 月 3 日 的回复
Dear Samantha, Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 超赞

Diego

2023 年 10 月入住 1 晚
Hotel Marisa Staff 于 2023 年 10 月 30 日 的回复
Dear Diego, thank you for your nice review. It is both flattering and amazing to be assigned the maximum score, thank you very much! Best regards,

8/10 还可以

Jung-Hye

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
Okay facility in a great location
2023 年 10 月入住 3 晚
Hotel Marisa Staff 于 2023 年 10 月 25 日 的回复
Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 还可以

Goran，Scottsdale

满意：员工和服务，清洁度
2023 年 10 月入住 4 晚
Hotel Marisa Staff 于 2023 年 10 月 26 日 的回复
Dear Goran, we thank you for the reviewWe hope you’ll stop by again soon when you’re in the neighborhood.Cordiality

8/10 还可以

Mandy ten

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel in the center of Rome near Termini station. Staff is very hospitable and super nice!!!
2023 年 10 月入住 4 晚
Hotel Marisa Staff 于 2023 年 10 月 25 日 的回复
Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood. We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.

8/10 还可以

Brian，Ottawa

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is good and right across from the train station, it was quite convenient to hop on the metro Or take the train to the airport. however, there are many homeless people at the train station. Most if them were high in drugs. Its not the safest area to stay with a family.
2023 年 10 月入住 5 晚
Hotel Marisa Staff 于 2023 年 10 月 21 日 的回复
Dear Guest, thank you for choosing Hotel Marisa and thank you very much indeed for posting your feedback. We are pleased to read that you have enjoyed your stay and that you appreciated our convenient location.We are sorry if you didn't feel safe in the area: as we are located just next to the central station it might be that there are some homeless people sleeping as all the central stations of the big cities. Looking forward to welcoming you here again! Best regards, Hotel Marisa Staff

8/10 还可以

YOUNGMI

2023 年 10 月入住 1 晚
Hotel Marisa Staff 于 2023 年 11 月 12 日 的回复
Dear Joungmi, Thank you for Positive Rating. We appreciate our location here in Hotel Marisa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
No tienen fotos reales!
Hotel bien ubicado pero las fotos no corresponden con lo que reservamos, no son fotos reales, habitación vieja y olía a moho, mucho ruido en la noche, no lo recomiendo, creo que hay mejores opciones por la zona, solo rescato la atención del personal en el desayuno, fueron muy amables!
2023 年 10 月入住 1 晚

2/10 糟糕

Emily

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
NOT a 4 star. It’s a 2 star at the max
2023 年 10 月入住 1 晚

10/10 超赞

Oscar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Atención y servicio a los pasajeros extraordinario
Debimos alojar por una emergencia, cerca de la estación de tren, este hotel tenía una excelente ubicación para ello, con un servio y atención de todo el personal de clase superior, muy atentos, nos ayudaron mucho y nos subieron el ánimo, ambos conserjes y las personas que atendían el desayuno (muy buen desayuno), gracias a todos!!!
2023 年 10 月入住 1 晚
Hotel Marisa Staff 于 2023 年 10 月 16 日 的回复
Dear Guest, thank you for choosing Hotel Marisa and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our staff and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Looking forward to welcoming you here again!Best regards,Hotel Marisa Staff

6/10 一般

Robbie

团体旅客
满意：员工和服务
Too close to the train station. Homeless on sidewalks outside.
2023 年 10 月入住 2 晚
Hotel Marisa Staff 于 2023 年 10 月 12 日 的回复
Dear Robbie, Thank you for sharing this positive review about Hotel Marisa.We hope you’ll stop by again soon when you’re in the neighborhood. .

6/10 一般

Robert

与配偶出行
满意：清洁度
See above
2023 年 10 月入住 1 晚
Hotel Marisa Staff 于 2023 年 10 月 15 日 的回复
Dear Mr Robert, Thank you for choosing Hotel Marisa for Your Stay.Best Regards

10/10 超赞

Paul，Fredericksburg

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right across the street from the Termini train station so great location for that. Polite staff, easy to find. Rome is dirty and the trash never seems to go away so be prepared for that. Hotel was clean and well kept.
2023 年 10 月入住 1 晚
Marisa Staff 于 2023 年 10 月 12 日 的回复
Dear Paul,Thank you for sharing this positive review About Hotel Marisa.We hope you’ll stop by again soon when you’re in the neighborhood.

4/10 很差

Albert

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pictures that are used for marketing are mis-leading. Room was very spartan and dirty. Because of the different prices advertised some people staying there were very sketchy. Saw rates advertised as low as $80 and as high as $500. Very near train station and people on location were nice. Just an uncomfortable experience.
2023 年 10 月入住 2 晚
Hotel Marisa staff 于 2023 年 10 月 12 日 的回复
Dear Albert, We’re so sorry to hear that your experience did not meet your standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.Thank you very much again for the feedback.Best regards,

2/10 糟糕

ofir

2023 年 10 月入住 1 晚

8/10 还可以

Yadira

满意：清洁度、员工和服务、服务设施、住宿条件和设施
El servicio del personal es muy atento.
2023 年 10 月入住 1 晚
Federica 于 2023 年 10 月 7 日 的回复
Dear Yadira, thank you for choosing Hotel Marisa and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards,

6/10 一般

Derek

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place overall
Stayed for one evening. Very modern and in a great area for the major attractions. My room was very noisy however as it was right beside the very old fashioned style lift so was awake from 5am as I could hear everything. No recognition of my VIP status which whilst is disappointing isn’t a surprise anymore. Expedia/hotels.com need to look at this.
2023 年 9 月入住 4 晚
Marisa Team 于 2023 年 10 月 7 日 的回复
Dear Derek,Thank you for choosing Hotel Marisa and Thank you for posting your genuine considerations about our hotel.We are glad to read that you have enjoyed our brand new rooms, our rich breakfast buffet, the staff in our hotel and the location...Thank you very much indeed!We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.Thank you very much again for the feedback and we invite you to come back whenever you want.Best regards,Hotel Marisa Staff

6/10 一般

Mikyoung

2023 年 9 月入住 2 晚
Hotel Marisa Staff 于 2023 年 10 月 9 日 的回复
Thank you for providing feedback on your recent experience at Hotel Marisa, We look forward to seeing you again soon.Cordially

2/10 糟糕

Ramona

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Poor customer service. Paid for a quadruple room- arrived and was placed in a “quadruple room” that was neither in the photos on the hotel website or expedia, and was a fraction of the size. After brining the room issue to the staffs attention and showing pictures of room paid for, they finally placed us in the proper room. Air conditioner was broken in both hotel rooms. We were told by staff each day that it would be repaired by the end of the day,three days in a row and never was, room had one window with no screen, was infested with mosquitoes each night as a result of the window being open to cool the unit. Rome was 90 degrees during our stay, we had to ask for the staff to provide us with fans for the room .Room did not even supply cups, coffee, coffee pot, water, or toiletries.Front desk staff extremely unprofessional, rude and dismissive. I would never recommend this hotel to someone after our experience. Only positive note was the wonderful gentleman who was the hotel coffee barista.
2023 年 9 月入住 3 晚
Marisa Staff 于 2023 年 10 月 7 日 的回复
Dear Ramona,Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered.We do hope you will give Hotel Marisa a second chance in the future.Best RegardsHotel Marisa Staff

8/10 还可以

Katelyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect one night stay
We had a one night stay overlay and it was perfect for what we needed. It was close to the train station, it had a lovely breakfast and the staff were very friendly and helpful! It’s small, the rooms are in need of some updates but for one night it was all we needed.
2023 年 9 月入住 1 晚
Hotel Marisa Staff 于 2023 年 10 月 9 日 的回复
Thank you for your great review. At Hotel Marisa, we work hard to offer high-quality service to every guest.We made sure to share this feedback with the whole Staff, we were delighted to hear your feedback.Every type of review is helpful to enhance our service and guest experienceWe look forward to seeing you again soon.Best Regards

8/10 还可以

Jackie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Position
Good hotel with great breakfast next to Termini.
2023 年 9 月入住 1 晚
Hotel Marisa Staff 于 2023 年 10 月 9 日 的回复
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood. Cordially

10/10 超赞

Arthian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is perfect, train station, shops, restaurants all nearby. Our flight got delayed and we arrived in the early hour. Good that they have 24-hour reception! The only downside is there is no sound proof in the room. We were woken up by children screaming noise in the morning.
2023 年 9 月入住 2 晚
Hotel Marisa Staff 于 2023 年 10 月 9 日 的回复
Thank you for sharing this positive review. We appreciate our location here in Hotel Marisa just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood. Cordially