Marriott San Antonio Riverwalk

Very laid back. Made for a nice weekend. Staff very kind and helpful.

So let me start by saying this is in fact a very nice hotel. The staff were friendly and the room was comfortable. In fact when I got home, I ordered a couple of the pillows because I liked them so much. As for why the poor rating. It started when we arrived and were told it was $35 per day to park at the hotel. That was a little excessive to me. Next, we get to our room and try to use our phones only to find out there is no service in the hotel....oh and to get Wifi, that'll cost you $12.95. I found this a little strange, almost like they were blocking service somehow so you would be forced to purchase the Wifi. There is NO continental breakfast available. For the price we paid a night at this hotel, there should be breakfast, free Wifi AND free parking. I get that at any lower cost hotel and I would certainly expect it at a higher end one. So for the FINAL nail in the coffin was check out. A bill was slipped under our door on the day of check out. There was a strange charge on the bill for $40.00 listed as a "room charge". When we went to the front desk , we saw a few other guest holding their bills and I asked them if they had the same charge. They did. When asked about the charge at the desk, it was quickly removed and we were given a new bill with no explanation other than it was removed. We asked what it was and the person tried to explain while tripping over his words. SCAM! There are WAY too many choices of places to stay in SA, my recommendation, stay somewhere else.

Very nice staff. Gave us a complimentary roll away bed for my daughter and had the requested pack-n-play set up in room for our baby. Staff gave us directions to places and was very helpful.

Great location - on the riverwalk, so easy access. Close to all downtown activities and restaurants. Friendly and helpful staff.

We took a road trip to San Antonio to see a show at the Alamodome on Memorial weekend. The downtown riverwalk area was very, very crowded but this hotel was perfect for our needs. The traffic in downtown was terrible and getting to the hotel was slow going. However, once we pulled into the entrance, the staff was calm and pleasant. Valet parking, at $35/night, was the only option. Although, in that traffic, that would have been my choice as well. Check-in was easy, no wait and Anthony was very nice. We were on the 27th floor. It appears that all the rooms have balconies. Because of the location and angle of the hotel, there is no immediate obstruction to a great view and our view was spectacular. The Alamodome was about a 6 block walk from the hotel door to the door of the dome. The riverwalk is just out the hotel door and down the stairs. The riverboat tour rides have several ticketing/departure areas along the river and one happens to be at this Marriott location. There is plenty to do, see, eat and drink along the riverwalk. This was a very fast trip and we were at the hotel less than 24 full hours but it was enjoyable while we were there. The only con I would mention was the upholstery on the chairs and the paint on the balcony railing. The upholstery was stained and railing needed re-painting. All in all, I would stay there again.

Location is nice but the rooms are on the smaller side and the bathroom is very small. The staff at the hotel is very helpful and always willing to help. The gym was really great considering the hotel is a little older.

Staff is exceptional!!! Right on the riverwalk. The staff tried to fulfill all our wants and needs. Definitely coming back!

My experience started out as expected! The staff was great when I checked in and made sure I had a room overlooking the riverwalk as requested. After a great night of being able to stroll along the Riverwalk so easily, we woke up the next morning to our car being vandalized in the hotel's self-parking garage. While "frustrating" doesn't quite cover the emotions I experienced on what was supposed to be a great daddy-daughter weekend, the Marriott management staff really took care of us! All things considered, after vacationing around the Riverwalk/San Antonio while getting everything fixed, we enjoyed 3 nights (we were only booked for 2 nights), Valet parking, Wi-fi, a few drinks at the bar, and 3 meal vouchers for only...here it comes...less than $20.00. That's right...$20! So, although the hotel has signs in the garage stating they aren't responsible for loss or damage, the Marriott comp'd my room and all my expenses! They DIDN'T have to do that but I thought it was an amazing gesture and was very APPRECIATIVE!!! Our vacation certainly didn't go as expected, but with a little help from the bar staff (LOL) and a lot of compassion and professionalism from the Marriott's management staff, it wasn't a bust and my daughter got a life lesson on why saving money (insurance didn't cover repair), staying positive, and being kind to others is so important! Thanks Marriott for a great experience!

For the money I paid for the room I was not impressed no microwave or refrigerator room was small I have never pd 350 for a room but have stayed in nicer motels for a lot less

My experience with Marriot has always been great, but this hotel needs some remodeling. I have previously stayed at the Marriot River Center at the River Center Mall. By mistake we booked this one and we were very disappointed.