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Reviews of Castle Inn

2 out of 5
Castle Inn
1565 Broadway, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem in sf
Response from D on Apr 24, 2024
It was a pleasure to be your host. Thank you for staying at the Castle Inn.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in great location and it’s very clean
Stayed 1 night in Apr 2024
Response from D on Apr 20, 2024
Thank you very much for staying here. Im glad that you enjoyed your stay.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive, nice, free parking!
Stayed 1 night in Apr 2024
Response from D on Apr 11, 2024
Thank you for staying here, and thanks for the review.

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Proprietor was awesome. Onsite parking awesome. No complaints although room has that smell of an old hotel room
Stayed 1 night in Apr 2024
Response from D on Apr 8, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Desirae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and updated hotel. Walking distance. Friendly staff. Clean and affordable! Had a great stay with kids would definitely stay again.
Stayed 3 nights in Mar 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
safe and location good
Stayed 1 night in Mar 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close walking distance to many restaurants and free parking is a definite plus!
Stayed 1 night in Apr 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Perfect location. Great price includes parking. Room clean. Neighborhood walkable with multiple restaurants.
Stayed 1 night in Mar 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Rebel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the price, how close it was to everything and the free parking. The beds were really comfortable and the man that checked us in was very kind. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from D on Apr 3, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Deepak

Traveled with family
Liked: Cleanliness, staff & service, amenities
It has a good lighting and good location. Parking was convenient. Room was a little compact and bathroom. It doesnt have a good vantilation.
Stayed 2 nights in Mar 2024
Response from D on Mar 18, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super nice and helpful. Very accommodating
Stayed 1 night in Mar 2024
Response from D on Mar 14, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can not go wrong.. Warm welcome and the gentleman wrote on the map where we were where to see where not to go and bus no etc to get around... Room was bright simply furnished but clean tidy and fresh Great location easy walk to cafes and restrurants the room had a fridge and microwave so you can also enjoy a night in after a busy day... Yer I'd stay again and recommend
Stayed 3 nights in Mar 2024
Response from D on Mar 12, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Ma Domelyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 4 nights in Mar 2024
Response from D on Mar 12, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jocelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Very clean and safe, and helpful staff. A variety of great places to eat or pick up food just around the corner. Easily walkable to transit or sites, great location for driving in and out of the city.
Stayed 3 nights in Feb 2024
Response from D on Mar 5, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Now we understand why the others reviews said that. It was really convenient that it had parking on site. It looks small but really easy to access.
Stayed 2 nights in Feb 2024
Response from D on Feb 27, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Amazing neighborhood and the free parking is a huge bonus.
Stayed 4 nights in Feb 2024
Response from D on Feb 26, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Satomi, salinas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to dinner, good coffee shop and it was very convenient. Stayed for business trip. It was bummer only one parking spot per room but understandable for SF parking situation. My go to for business trip.
Stayed 4 nights in Feb 2024
Response from D on Feb 24, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D on Feb 23, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Rashida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all sightseeing. Enjoyed the fact that it was walkable to all areas that Damon (front desk)suggested. The housekeeping staff were also very pleasant and helpful with supplies. Overall, would recommend this location.
Stayed 4 nights in Feb 2024
Response from D on Feb 23, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed before in a front room with no neighbors. This time had a couple in adjoining connected room. Could hear conversations and noise. Was ok as they were quiet but very problematic if uplate. Free parking great but just be careful maneuvering. Park and don't use the car again until you leave. Great neighborhood. Walked to North Beach and back. Wow a workout. All in all a really good deal!
Stayed 2 nights in Feb 2024
Response from D on Feb 16, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Ss

Stayed 1 night in Feb 2024
Response from D on Mar 20, 2024
Thanks for staying with us. We really appreciate your review!

2/10 Terrible

Diana

Traveled with partner
Disliked: Property conditions & facilities
The towels are tiny, hand towel size and terrible. The room had no air flow and the AC didn’t work. The phone was completely broken. When I called from my cell to get more towels, they hung up on me. Twice. The soap was teeny, scratchy, and smelled rancid. The toilet paper was one ply. There were holes worn into the carpet. The door didn’t lock and had to be slammed hard to even shut at all. The whole thing was so bad that I left a full day early because I couldn’t bear it for another second.
Stayed 2 nights in Feb 2024
Response from D on Feb 14, 2024
I apologize about your dissatisfaction. We will pay special attention to the concerns that you raised. Thank you for bringing it to our attention.

8/10 Good

Tina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms. Comfy bed. Free parking but only because it's a tight squeeze for any car. I'd stay again.
Stayed 1 night in Feb 2024
Response from D on Feb 14, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tina, PALMDALE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything
Stayed 2 nights in Feb 2024
Response from D on Feb 9, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Darrell

Business traveler
Great place!
Stayed 1 night in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spic and apan. Very comfy bed. Great location. Elevator is a little rough and outside is as well, but the room and price was great 👍! Definitely will return if i am in town.
Stayed 2 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Chinatown, the Wharf and Lombard st. (excellent food near by).
Stayed 5 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jasmine, chico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been staying at Castle Inn for many years. The staff is amazing and it's always clean and convenient. I really appreciate them always being able to accommodate us. Thanks again for the amazing stay! Y'all rock as usual
Stayed 1 night in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

K Nick

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, great location, relatively quiet for being on a busy street. Good place to stay for a short visit, no complaints.
Stayed 3 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Xiaodong, Jersey City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with microwave and small refrigerator. In a safe neighborhood. The hotel has free parking. The price is affordable.
Stayed 7 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Regina

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castle Inn is a safe, affordable convenient place to stay when visiting San Francisco. We stayed two nights- visited the city for one day. Office staff was very friendly and gave tips to navigate the city. This motel is walkable to Lombard st, cable car stop, Fisherman’s Wharf, Chinatown- still some hills to navigate. The rooms were clean and there were adequate spaces to spread out belongings. The sink area is separate from shower and toilet, I would have liked a privacy curtain so as not to disturb sleeping companions while getting ready. Free parking was a plus- parking is a little tight- spaces are sort of underground.
Stayed 2 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, especially for the price.
Stayed 2 nights in Jan 2024
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

carlota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, good location, safe place, parking free. good option for san francisco
Stayed 3 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel in safer neighborhood for the price. Beds are in softer side.
Stayed 2 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights. The room was very clean. The front desk gentleman was friendly and helpful. The free onsite parking was great. We felt safe the whole time we stayed there.
Stayed 2 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

LAURO

Stayed 1 night in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

YAHUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who manage the hotel are very nice.
Stayed 1 night in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Robinson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Damien

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
FREE parking in the city is rare. This is a clean, quiet, private place to stay in a good part of the city with lots to do within walking distance.
Stayed 1 night in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

vadim

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Cris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Minqi

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from D on Jan 30, 2024
Thanks for staying with us. We really appreciate your review!