Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Perth Australia

Convenient but noisy...

Posted Aug 29, 2014
Hotel was in a great part of San Francisco within walking distance of many attractions and shops. Building okay, room dated and the requested non smoking room had clearly been smoked in and the smell lingered. Bathroom coffin like with an impossibly complex shower mechanism. Big issue was noise. We could hear walking from the room above all night and there was clearly no sound insulation so this was very disruptive. Front staff indifferent and 'free' breakfast a sugar overload. Area very good for visitors.
4 out of 5
for Couples
by A verified traveler from Melbourne , Australia

Centrally located to high quality shops

Posted Aug 24, 2014
Pros: It was in a quiet location in a good,interesting neighbourhood.
Cons: Washbasin stopper needs an update
Accommodation felt comfortable,with easy access to Union Road and Polk St shopping strips which were full of great shops,restaurants and bars,the trolley car in Hyde St,and a very interesting neighbourhood to explore on foot.Manager Damon was a master of helpful directions.
3 out of 5
by A verified traveler from Scotland

Acceptable hotel near city center.

Posted Aug 20, 2014
Pros: Central location.
Cons: Rooms could be modernized and the rate reduced.
Location: All the attractions of San Fran.
We stayed at this hotel for two nights as it was fairly handy for the city center while with in walking distance of Fisherman's Wharf. The room was clean and comfortable but the rate was fairly expensive for what we got, but I guess that is because it is fairly central San Fran. The hotel allegedly offered a continental breakfast but we did not see any sign of this and could not see where it would have been served, coffee was offered!
4 out of 5
for Everyone
by A verified traveler from Vancouver B.C Canada

Decent hotel for location.

Posted Aug 10, 2014
I was amazed by the quality of this Hotel : - Friendly and professional reception - Good location. Thanks and good luck! Don't expect luxury, but all the staff seemed very helpful.
5 out of 5
for Everyone
by A verified traveler from Eugene, Oregon

This location-Russian Hill is superb.

Posted Jul 23, 2014
Pros: Location ( health food market, gourmet burgers, Leopolds, 2 coffee shops - even a laundromat-all within 3 blocks)
Cons: I heard someone say the elevator wasn't working properly.
Location: Above
The hotel all-in-all is basic and very well kept. The valuable amenities are all there: friendly helpful polite staff, free parking, microwave, refrigerator, ice, and free internet, and good food quite nearby.
3 out of 5
by A verified traveler

semi false advertising

Posted Jul 20, 2014
i am on a 3 week road trip and i only booked hotels with free wifi, free parking and free breakfast. this hotel's wifi was shotty on my husband's iphone, and my ipad, and my samsung phone NEVER connected. the "free continental breakfast" was served on a tiny bar in the tiny check in area. no dining room, no tables, no eggs. coffee, muffins and such. not quite a "breakfast". street noise woke me up through my ear plugs during the night. it is a decent price, and good location. but i wouldn;t stay there again.
1 out of 5
by A verified traveler from australia

Castle inn aren't always the castle inn

Posted Jul 20, 2014
Was booked in castle inn but after arriving I had to go across the road to broadway inn . Parking was better here at least and a good breakfast is to be had with a connecting dinner . Staff don't seem too interested and the rooms though clean the building is needs a good overhaul . Location is good though close to the waterfront . Overpriced but I guess you're paying for location .
5 out of 5
for Everyone
by A verified traveler from Detroit Lakes, MN

Centrally located

Posted Jul 15, 2014
Pros: Everything.
Cons: Nada
Location: Close to the water, a lot of great rstaurants, and I got a great hair cut in the area.
Marshall and Arlene were great hosts. When I come back to visit, this would be a good place to stay.
4 out of 5
for Everyone
by A verified traveler from San Antonio

San Francisco

Posted Jul 13, 2014
Pros: It had parking and was close to fisherman's wharf with good neighborhood restuarants.
Cons: Better pillows
Location: Fisherman's wharf is about .9 miles away, but it is an easy walk. There are several restaurants located close by to get breakfast or dinner.
Nice easy walk to the wharf without having to pay the crazy prices to be at the wharf.
1 out of 5
by A verified traveler


Posted Jun 30, 2014
We are trying to get a refund, fighting next door loud and we left at 2am because it was uncomfortable and loud.