Front of property

Reviews of Hotel Majestic

3.5 out of 5
Hotel Majestic
1500 Sutter St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1007 reviews" "
Rating 8 - Good. 333 out of 1007 reviews" "
Rating 6 - Okay. 110 out of 1007 reviews" "
Rating 4 - Poor. 45 out of 1007 reviews" "
Rating 2 - Terrible. 18 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful accommodating staff. The room was much larger than we expected. Looking forward to coming back to the majestic.
Stayed 3 nights in Apr 2024
Response from AS on Apr 19, 2024
Greetings of the day Jane! Thank you for your kind words! We're delighted to hear that you found our staff wonderful and accommodating, and that the room exceeded your expectations. We can't wait to welcome you back to Hotel Majestic! If there's anything we can do to make your next stay even more enjoyable! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

8/10 Good

shyh fen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good deco with elequent feel. Nice location. Freiendly staff.
Stayed 2 nights in Apr 2024
Response from AS on Apr 17, 2024
Greetings of the day Shyh Fen! Thank you for your kind words and positive feedback! We're thrilled that you appreciated our elegant décor, convenient location, and friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the near future! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

10/10 Excellent

John, Iowa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hotel Majestic and would love to stay there again the next time we’re in SF. We had a great chat with Manoj at the front desk.
Stayed 1 night in Apr 2024
Response from AS on Apr 19, 2024
Greetings of the day John! Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you loved your stay at Hotel Majestic and that Mr. Manoj made your experience even more enjoyable with his excellent service at the front desk. We can't wait to welcome you back on your next visit to San Francisco! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, The Majestic was awesome!
Stayed 2 nights in Apr 2024
Response from AS on Apr 15, 2024
Greetings of the day James! Thank you for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that you once again enjoyed your stay at The Majestic. Your continued support and satisfaction mean the world to us, and we are delighted that we could meet your expectations once more. Providing exceptional service and creating memorable experiences for our guests is at the heart of what we do. We look forward to welcoming you back for another awesome stay at The Majestic in the future. Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

2/10 Terrible

Kenneth, Evanston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was beautiful and largest in any hotel in the area. 2 large rooms. Beautiful furnished. The problem was the MATTRESS SHOULD HAVE BEEN THROWN OUT 2 YEARS AGO. Had to sleep in a chair for part of the night. Would love to recommend this hotel, but not till i hear from management.
Stayed 2 nights in Apr 2024
Response from AS on Apr 10, 2024
Greetings of the day Kenneth! Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found our rooms to be beautiful and the largest in the area, with elegant furnishings. However, we are truly sorry to learn about your discomfort with the mattress during your stay. Please accept our sincerest apologies for any inconvenience this may have caused you. Providing a comfortable and restful sleep experience for our guests is paramount to us. Had we been aware of the issue during your stay, we would have gladly offered you an alternative room. We understand the importance of a good night's sleep and regret that we did not meet your expectations in this regard. Your willingness to recommend our hotel is appreciated, and we recognize that your endorsement is contingent upon addressing this concern. Your satisfaction is our priority, and we are committed to restoring your faith in our hotel for future visits. We value your feedback and hope for the opportunity to welcome you back for a much-improved experience. Please do not hesitate to contact us directly if there is anything we can do to assist you further. Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

10/10 Excellent

Tricia Lyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was actually very surprised at the tiny beds. I felt like snow white was living with the seven dwarves, and had to curl up otherwise my feet hung off the end of the bed. The staff was amazing and very accommodating in spite of the fact that the room was less than expected when I first arrived. There was only one washcloth for two beds. However the upgrade was better, more space, but still small tiny beds
Stayed 2 nights in Apr 2024
Response from AS on Apr 10, 2024
Greetings of the day Tricia Lyn! Thank you for sharing your feedback with us. We're genuinely sorry to hear that the size of the twin beds fell short of your expectations and that you found them to be less spacious than desired. Please accept our apologies for any discomfort this may have caused you. We understand the importance of a good night's sleep.We're glad to hear that our staff was able to make your stay enjoyable and accommodating. Providing exceptional service is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. Your feedback about the availability of washcloths has been duly noted, and we will take steps to ensure that such oversights are addressed promptly. As a gesture of goodwill, we would like to offer you an opportunity to experience the comfort and luxury of our Master King Suite on your next visit. We believe that this upgrade will provide you with a more comfortable and enjoyable experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an exceptional stay. Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

10/10 Excellent

Jersey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Felt at home
Stayed 2 nights in Mar 2024
Response from AS on Apr 12, 2024
Greetings of the day Jersey! Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great stay with us and that you felt at home during your time here. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're thrilled that we were able to achieve that for you. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager The Majestic Hotel

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Hotel was well taken care of and the staff was very polite. The breakfast in the morning was a nice touch. Thanks everyone!
Stayed 3 nights in Mar 2024
Response from AS on Apr 1, 2024
Greetings of the day Jaime! Thank you very much for your delightful review! We're thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in maintaining our hotel to the highest standards, and your kind words are truly appreciated. It's wonderful to know that you found our staff to be polite and that you enjoyed our complementary continental breakfast offerings. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Jamilett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gorgeous property. The history and aesthetics of the hotel are beyond incredible.
Stayed 1 night in Mar 2024
Response from AS on Apr 1, 2024
Greetings of the day Jamilett! Thank you so much for your lovely review! We're thrilled to hear that you found our property to be gorgeous and appreciated the rich history and aesthetics of our hotel. Preserving the unique charm and character of our establishment is something we take great pride in, and we're delighted that you were able to experience it during your stay.We hope to have the pleasure of welcoming you back soon for another unforgettable experience. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from As on Apr 1, 2024
Greetings of the day Linda! Thank you very much for review of your recent stay at The Hotel Majestic. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We would be honored to host you again, and please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place!
Stayed 1 night in Mar 2024
Response from AS on Apr 4, 2024
Greetings of the day Kevin! We're thrilled to hear that you love our place! Your enjoyment and satisfaction are our top priorities, and we're delighted that you've had such a positive experience with us. Thank you for your kind words and we can't wait to welcome you back for more memorable moments in the future! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Majestic Hotel

8/10 Good

Srikanth

Stayed 1 night in Mar 2024
Response from AS on Apr 4, 2024
Greetings of the day Srikanth! Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back for another wonderful stay in the future! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Majestic Hotel

10/10 Excellent

dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my favorite hotel.
Stayed 1 night in Mar 2024
Response from AS on Apr 4, 2024
Greetings of the day Dave! It's wonderful to hear that our hotel is your favorite! We're thrilled to have earned your loyalty and trust. We look forward to continuing to provide you with exceptional service and memorable experiences during your future stays. We can't wait to welcome you back soon! Please also extend this invitation to your friends and family. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Majestic Hotel

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, old world charm.
Stayed 1 night in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Susanna! Thank you for sharing your feedback with us. We're thrilled to hear that you found our hotel to be clean, safe, and with old-world charm. Maintaining a clean and secure environment is of the utmost importance to us, and we're pleased that you felt comfortable and reassured during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

2/10 Terrible

Maria

Stayed 1 night in Feb 2024
Response from AS on Apr 4, 2024
Greetings of the day Maria! Your feedback is incredibly valuable to us, and we are committed to making improvements based on your comments. We would appreciate the opportunity to discuss your concerns further and work towards resolving any issues you may have encountered. Your satisfaction is our utmost priority, and we want to ensure that your next stay with us exceeds your expectations. We hope to have the opportunity to welcome you back in the future for a much-improved experience. -Amit S Hotel Manager at Majestic Hotel

10/10 Excellent

Katie

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff was very friendly. Room was adorable and clean. Amenities were awesome!
Stayed 1 night in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Katie! Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful experience during your stay. Our staff takes great pride in providing exceptional service, and we're thrilled that you found them to be very friendly. It's also fantastic to hear that you enjoyed your adorable and clean room and amenities. Creating a comfortable and enjoyable stay for our guests is our priority, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another fantastic visit. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

holly

Stayed 2 nights in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Holly! Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team is dedicated to providing excellent service, and we're delighted that you found them to be helpful and accommodating. We look forward to welcoming you back for another fantastic stay in the future! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! We were able to check on early. We were upgraded from a double room to a queen room
Stayed 3 nights in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Patricia! Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and accommodating during your stay. We're glad we could accommodate your early check-in request and that you were pleasantly surprised by the upgrade from a double room to a queen room. Providing excellent service and ensuring our guests have a comfortable stay are our top priorities, and we're pleased that we could exceed your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable visit in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old hotel, but I like old houses, so I was fine with it. The furnishings and whatnot are somewhat worn but my bathroom appeared to be newly renovated. I had a nice bay window with a view. The bedding was comfortable. It’s in a very good location and in 10 minutes or less you can safely walk to everything that Japantown or lower Pac Heights has to offer. I didn’t see any street conditions immediately around the hotel of concern over three days and three nights. The Wi-Fi is good, there is Dish TV with lots of channels, and a cube fridge in the room. The breakfast which is included in your stay, is the usual hotel fare but it was very good, and there is coffee available 24 hours in the lobby. There’s a small bar open in the evenings if you want a drink or a light snack. Small exercise room which I did not expect in an older property.
Stayed 3 nights in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Douglas Hall! Thank you for your fantastic recommendation and a 5 star review! We're delighted to hear that you enjoyed your stay at our historic hotel. It's wonderful to know that despite its age, you appreciated the charm of our establishment, including the clean and quiet ambiance. Your feedback regarding the location and amenities is much appreciated, and we're glad you found it convenient to access some of the best restaurants in Japantown and Lower Pac Heights within a short walk. We're pleased that you enjoyed our complimentary continental breakfast offerings and our 24-hours tea and coffee refreshments during your stay. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another delightful visit in the future! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Nathalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel for a great value The hotel was so clean and full of charm. Free breakfast is a plus and the friendly staff made it for a fabulous experience
Stayed 2 nights in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Nathalie! Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and that you found it to be a great value. Maintaining cleanliness and preserving the Victorian charm of our hotel are top priorities for us, so we're delighted that you appreciated these aspects of your stay. We're also glad that you enjoyed our complimentary continental breakfast and that our friendly staff contributed to making your experience fabulous. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Alberto! Thank you for your review! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team is dedicated to providing excellent service, and we're delighted that you found them to be helpful and accommodating. We look forward to welcoming you back for another fantastic stay in the future! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Margaret

Stayed 1 night in Feb 2024
Response from AS on Apr 1, 2024
Greetings of the day Margaret! Thank you very much for review of your recent stay at The Hotel Majestic. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We would be honored to host you again, and please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AS on Mar 3, 2024
Greetings of the day Tanya! Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team is dedicated to providing excellent service, and we're delighted that you found them to be helpful and accommodating. We look forward to welcoming you back for another fantastic stay in the future! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Janae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Front desk was super helpful and accommodating. The bartenders at the Butterfly Lounge in the hotel lobby made excellent drinks and took good care of us!! We will be back!
Stayed 2 nights in Feb 2024
Response from AS on Mar 3, 2024
Greetings of the day Janae! Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team at the front desk is dedicated to providing excellent service, and we're delighted that you found them to be helpful and accommodating. We'll be sure to pass along your kind words to them. We're also glad to hear that Mr. Phani at the Butterfly Lounge took such good care of you and made excellent drinks. We look forward to welcoming you back for another fantastic stay in the future! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, helpful
Stayed 1 night in Jan 2024
Response from AS on Feb 3, 2024
Greetings of the day Michael! Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. Providing excellent service to our guests is always our top priority, and it's wonderful to know that our team made a positive impression on you. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to in the near future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel really gives you a taste of old San Francisco. The decor is very elegant and the staff are very helpful. I think the only drawback is lack of parking.
Stayed 1 night in Jan 2024
Response from AS on Mar 3, 2024
Greetings of the day Scott! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the ambiance of our hotel and felt it gave you a taste of old San Francisco. Providing elegant décor and helpful service are priorities for us, so we're pleased that you found both to your liking. We understand that parking can be a challenge in San Francisco, and we apologize for any inconvenience this caused during your stay. We always strive to assist our guests in finding suitable parking options nearby. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable visit in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Ashlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, vintage style place to stay at. Had a decent breakfast and great atmosphere!
Stayed 1 night in Jan 2024
Response from AS on Feb 3, 2024
Greetings of the day Ashlyn! Thank you for your lovely review! We're thrilled to hear that you enjoyed your stay at our vintage Victorian-style hotel. Creating a charming atmosphere for our guests is something we take great pride in, and we're delighted that you appreciated it. It's wonderful to hear that you found our complementary continental breakfast offerings to your liking. We strive to provide a delicious and satisfying start to your day, and we're glad we succeeded in doing so during your visit. We truly value your feedback and hope to have the pleasure of welcoming you back to [Hotel Name] for another memorable stay in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice time. Had a drink and appetizers in the bar before going to our event. It was really nice. Parking was conveniently located down the street. The room was so nice! Loved the morning breakfast. Everyone was very nice.
Stayed 1 night in Jan 2024
Response from AS on Feb 3, 2024
Greetings of the day Elizabeth! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had such an enjoyable time during your stay at [Majestic. It's fantastic to know that you had a pleasant time at our bar prior to your event. We're glad you found our parking convenient and that you appreciated the comfort of our rooms. Hearing that you loved our morning complementary continental breakfast and that our team members made your stay special truly warms our hearts. Your kind words mean the world to us, and we look forward to welcoming you back to Majestic for another memorable experience in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historic hidden gem!
A very pleasant surprise with superior customer service, absolutely darling decor, and a comfortable room. It was a little street noisy at night and we had some sounds of construction on our checkout day but nothing too bad.
Stayed 3 nights in Jan 2024
Response from AS on Mar 3, 2024
Greetings of the day Sandra! Thank you for your kind words! We're thrilled to hear that you had a pleasant surprise during your stay with us and that you found our customer service to be superior. We're delighted that you enjoyed the darling Victorian décor and found your room to be comfortable. We understand that street noise can sometimes be an issue. Had we been aware of the noise disturbance during your stay, we would have been more than happy to offer you another room on a quieter side to ensure a peaceful night's sleep. Your comfort and satisfaction are our top priorities. Additionally, we regret any disruption caused by construction noise on your checkout day. We appreciate your understanding, and we're glad to hear that these issues did not detract too much from your overall experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable visit in the future. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
I have come to Hotel Majestic several times and each time I am provided with spectacular service from the staff. Amit goes above and beyond to provide comfort and wonderful hospitality. As great as the staff is, so is the breathtaking building. It is full of history and gorgeous structure. My friends and I felt like royalty during this stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and the breakfast was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Historic Hotel with Great Service
Fabulous service and a beautiful hotel! I have stayed here many times, and I will be back. Thank you, Manoj and Alissa and the entire staff, for making our stay so warm and welcoming.
Stayed 8 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel
This is a pleasant hotel if you're looking for a place to stay without a lot of pretense. The rooms are well appointed and clean, with details like furniture made of wood not particle board and veneer. The lower price tiers get you a smaller room as expected. The neighborhood is OK because it's not in the downtown tourist zone - between Japantown and Van Ness - which is better for some people.
Stayed 1 night in Dec 2023
Response from AS on Jan 4, 2024
Greetings of the day! Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be a comfortable and welcoming choice. We take pride in our attention to detail and are thrilled that you appreciated the quality of our rooms, from the solid wood furnishings to the cleanliness. We believe it's these little touches that make a difference. We're glad our location between Japantown and Van Ness suited your preferences. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back on your next visit. Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

4/10 Poor

Michael

Traveled with partner
Walking in, the entire hotel smelled of cat piss. The decor of the rooms was cool, but not as comfy as I would have liked. The walls were extremely thin. You could hear entire conversations from neighbors. When the neighbors engaged in intercourse I felt like I was a part of it. Guess I can check “have a threesome” off my bucket list.
Stayed 1 night in Dec 2023
Response from AS on Jan 4, 2024
Greetings of the day Michael! Your comfort and satisfaction are incredibly important to us. We take cleanliness and ambiance seriously, and your feedback about the odor is concerning. Regarding the room's décor and comfort, we understand the importance of feeling truly at ease during your stay. We'll take a closer look at how we can enhance both the aesthetics and comfort levels to create a more relaxing atmosphere. The issue with noise disturbance from neighboring rooms is something is unexpected. Your comfort and privacy should never be compromised, and we're committed to ensuring a peaceful environment for all our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to restore your faith in us on a future visit. Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Majestic
I love this hotel, been here three times before.
Stayed 1 night in Dec 2023
Response from AS on Jan 3, 2024
Greetings of the day Jesse! We're incredibly grateful for your loyalty and delighted to welcome you back for the fourth time! It's wonderful to hear that our historic Victorian hotel has become a cherished choice for your stays. Your continued patronage means the world to us. We're thrilled to have you back and look forward to making your stay just as memorable as the previous ones. Thank you for being a part of our hotel's story! Please extend this invitation to your friends and family as well. We look forward to becoming your home away from home! Always a pleasure! -Amit S Hotel Manager at Hotel Majestic

10/10 Excellent

Annette

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from AS on Dec 27, 2023
Greetings of the day Annette! Thank you very much for review of your recent stay at The Hotel Majestic. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We would be honored to host you again, and please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AS on Dec 23, 2023
Greetings of the day Luis Fernando! Thank you very much for review of your recent stay at The Hotel Majestic. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We would be honored to host you again, and please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

8/10 Good

leslie

Traveled with family
Liked: Property conditions & facilities
The hotel was very charming and decorated beautifully for Christmas which added to the warmth upon entering . Our room was quite spacious however a bit dark . There were several lights but the overall effect was dim . The bathroom was also a lovely size but the claw footed tub a disaster waiting to happen with slick tiles on the floor and water inevitably spurting out thru the shower curtains which surrounded the tub . No soap with in-the shower either. The breakfast was just ok with cold hard boiled eggs the only protein available. Lots of carbs however. We would not go back mostly due to the treacherous tub situation and the dingy lighting . Lots of charm however .
Stayed 1 night in Dec 2023
Response from AS on Dec 23, 2023
Greetings of the day Leslie! Thank you for taking the time to share your feedback following your recent stay with us. We're delighted that you appreciated the charm and festive ambiance we aimed to create during the holiday season. Your comments regarding the lighting in your room and the functionality of the bathroom have been noted, and we'll definitely look into improving these areas for our guests' comfort and safety. Regarding complementary breakfast, we are constantly working on enhancing our offerings to cater to diverse preferences and dietary needs. We truly appreciate your kind words about the overall charm of our property and regret that certain elements overshadowed your experience. Your insights are valuable to us as we continuously strive to enhance our guests' stays. We sincerely hope to have the opportunity to welcome you back in the future, where we aim to provide an improved and memorable experience. Please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the top of one of the seven hills of SF it’s walkable to the theaters, wharf and PH restaurants and Japan town. Price is reasonable for old historic hotel.
Stayed 2 nights in Dec 2023
Response from AS on Dec 14, 2023
Greetings of the day John! Thank you for choosing to stay at our historic hotel and for taking the time to share your experience! We're thrilled to hear that our location atop one of San Francisco's iconic hills offered you convenient access to the city's vibrant attractions, theaters, and culinary delights. We take pride in our rich history and are glad you found value in our reasonable prices. Our proximity to renowned landmarks like the Wharf, theaters, and the cultural allure of Japan Town makes us an ideal hub for exploring the city's diverse offerings. We appreciate your feedback and hope to welcome you back soon for another memorable stay. Please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from AS on Dec 7, 2023
Greetings of the day Alyssa! Thank you so much for sharing your thoughts on your recent stay at The Hotel Majestic. Your feedback is incredibly valuable to us as we continually seek ways to enhance the guest experience. Ensuring a well-maintained and comfortable atmosphere is our top priority, and we are delighted to hear that you found our charming hotel up to your expectations. It was a pleasure hosting you, and we appreciate your recognition of our efforts.We would be honored to have you as our guest again, and please feel free to extend this invitation to your friends and family. We aim to make The Hotel Majestic your home away from home, providing you with memorable and enjoyable stays. Thank you once again for choosing The Hotel Majestic. We look forward to the opportunity of welcoming you back in the future. Pleasure always! Best regards, -Amit S Hotel ManagerThe Hotel Majestic

10/10 Excellent

Kenneth

Stayed 5 nights in Nov 2023
Response from AS on Dec 27, 2023
Greetings of the day Kenneth! Thank you very much for review of your recent stay at The Hotel Majestic. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We would be honored to host you again, and please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

8/10 Good

Jack

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AS on Dec 7, 2023
Greetings of the day Jack! Thank you so much for sharing your thoughts on your recent stay at The Hotel Majestic. Your feedback is incredibly valuable to us as we continually seek ways to enhance the guest experience. Ensuring a well-maintained and comfortable atmosphere is our top priority, and we are delighted to hear that you found our charming hotel up to your expectations. It was a pleasure hosting you, and we appreciate your recognition of our efforts.We would be honored to have you as our guest again, and please feel free to extend this invitation to your friends and family. We aim to make The Hotel Majestic your home away from home, providing you with memorable and enjoyable stays. Thank you once again for choosing The Hotel Majestic. We look forward to the opportunity of welcoming you back in the future. Pleasure always! Best regards, -Amit S Hotel ManagerThe Hotel Majestic

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, room comfort
Overnight weekend returned after 10 years!
Majestic Hotel is a place my husband and I stayed in our first weekend date 10 years ago. The hotel is enchanting. Mike, the front desk manager was very nice and accomodating. Also, our bed was so comfortable!!
Stayed 1 night in Dec 2023
Response from AS on Dec 7, 2023
Greetings of the day Rosie! Thank you so much for choosing to return to Majestic Hotel after a decade! It warms our hearts to hear that our hotel holds such special memories for you and your husband from your first weekend date. We're thrilled that the enchanting atmosphere of Majestic Hotel has stood the test of time, providing you with a nostalgic and delightful experience. Mr. Mike, our front desk manager, is truly dedicated to ensuring our guests feel welcome and accommodated, and we're delighted to see his efforts recognized. Your mention of the comfortable bed and the overall charm of the hotel is greatly appreciated. We strive to create a home away from home for our guests, and your positive feedback is truly rewarding.It was a pleasure hosting you once again, and we look forward to the opportunity of welcoming you back for more wonderful experiences in the future. Please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel. All staff members were very friendly and welcoming. The bedroom carpets could be replaced - they’re pretty stained and dingy. Otherwise, we really like staying here!
Stayed 1 night in Dec 2023
Response from AS on Dec 7, 2023
Greetings of the day! Thank you for choosing to stay at our lovely historic Victorian hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our staff members to be very friendly and welcoming. We appreciate your comment regarding the bedroom carpets. Rest assured, your feedback is valuable, and we will address the issue to ensure a more comfortable and pleasant stay for our guests. It's wonderful to know that despite this concern, you really enjoyed staying with us. We value your patronage and look forward to the opportunity to welcome you back. Please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Marshall

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AS on Dec 7, 2023
Greetings of the day Marshall! Thank you so much for sharing your thoughts on your recent stay at The Hotel Majestic. Your feedback is incredibly valuable to us as we continually seek ways to enhance the guest experience. Ensuring a well-maintained and comfortable atmosphere is our top priority, and we are delighted to hear that you found our charming hotel up to your expectations. It was a pleasure hosting you, and we appreciate your recognition of our efforts.We would be honored to have you as our guest again, and please feel free to extend this invitation to your friends and family. We aim to make The Hotel Majestic your home away from home, providing you with memorable and enjoyable stays. Thank you once again for choosing The Hotel Majestic. We look forward to the opportunity of welcoming you back in the future. Pleasure always! Best regards, -Amit S Hotel ManagerThe Hotel Majestic

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from AS on Dec 7, 2023
Greetings of the day Melinda! Thank you so much for sharing your thoughts on your recent stay at The Hotel Majestic. Your feedback is incredibly valuable to us as we continually seek ways to enhance the guest experience. Ensuring a well-maintained and comfortable atmosphere is our top priority, and we are delighted to hear that you found our charming hotel up to your expectations. It was a pleasure hosting you, and we appreciate your recognition of our efforts.We would be honored to have you as our guest again, and please feel free to extend this invitation to your friends and family. We aim to make The Hotel Majestic your home away from home, providing you with memorable and enjoyable stays. Thank you once again for choosing The Hotel Majestic. We look forward to the opportunity of welcoming you back in the future. Pleasure always! Best regards, -Amit S Hotel ManagerThe Hotel Majestic

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, nice rooms, friendly, helpful staff
Stayed 1 night in Nov 2023
Response from AS on Dec 1, 2023
Greetings of the day Norman! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our spacious accommodations and found our team to be friendly and helpful. Delivering exceptional service is at the heart of what we do, and it's fantastic to know that it made your stay memorable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the near future! Please extend this invitation to your friends & family as well. We hope to become your home away from home! Pleasure always! -Amit S Hotel Manager The Hotel Majestic

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Stayed 1 night in Nov 2023
Response from AS on Nov 30, 2023
Greetings of the day Alex! We wanted to express our heartfelt gratitude for taking the time to review your recent stay at The Hotel Majestic. Your feedback holds immense value for us, as it guides our continuous efforts toward enhancement and excellence with each guest experience. Our commitment lies in maintaining an inviting and comfortable ambiance within our charming hotel. Your insights contribute significantly to this endeavor, and we deeply appreciate your thoughtful comments. We would be honored to have the pleasure of hosting you again in future, and please consider extending this invitation to your friends and family. Our aspiration is to become your cherished home away from home, a place where your comfort and satisfaction are paramount. We eagerly await the opportunity to welcome you back. Warm regards, -Amit S Hotel Manager The Hotel Majestic