Ratings based on 1,544 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manhattan Beach, CA

Great location/view

Posted May 11, 2015
Pros: View and location
Cons: Plumbing needs some help.
Location: Union Square is a quick walk. The trolley stop is literally in front of the hotel
Top of the Mark is a great place to check out while you are here - one of the better views in SFO. Staff was great - polite and congenial. Check in and check out literally took a few minutes total - very efficient. Room was nice. Only comment about the room was that the shower water vacillated between full hot and full cold. We've all had experiences where the temperature varies, but this was from one extreme to the other. You couldn't take a shower under the head - had to move in and out of the stream to rinse off. That was the only ding in their armor that we could tell. Would otherwise stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Great location

Posted May 10, 2015
Beautiful hotel, friendly staff, great bar at the top of the hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu

Grand old Hotel

Posted May 7, 2015
Pros: location
Cons: bathrooms
Location: Business and close to Chinatown etc
I always love staying here for sentimental reasons. Bathrooms need upgrading but a great staff!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Fco

Edificio historico bien ubicado

Posted Apr 28, 2015
hotel muy bien ubicado, muchas cosas cerca Union sq, chinatown Muy buena vista del restaurante
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auburn, CA

Terrific Experience

Posted Apr 20, 2015
Pros: See above
Location: Union Square, AT&T Park, the Embarcadero --so much to see and do is within walking distance.
The location, history, interior and exterior esthetics, the view, the room itself were all wonderful. And the staff was both friendly and quick to address any question or concern. We even loved walking up and down the hill as we explored the area around the Hopkins.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Pleasanton, CA

Overnight Stay by Locals

Posted Apr 17, 2015
Pros: The Top of the Mark is a San Francisco icon that should not be missed. Skies were clear and views were spectacular.
Cons: The breakfast had only buffet available and for light eaters like us, it rarely is worth the price. Would prefer to order off a menu.
Location: The hotel is within reasonable walking distance of Union Square (shopping) and the financial district (business and many restaurants).
My wife wanted to attend a display at the DeYoung Museum the next day so rather than fighting commute traffic in the morning we decided to stay at the Mark Hopkins the prior evening. We had never stayed there before. Very elegant hotel. All the staff (including the person who parked and returned our car) were very friendly. The first room was by the elevator but the hotel staff was able to find us another room some distance away without a great deal of trouble. Room was large and well appointed. It was very quiet at night. Although the hotel is definitely pricey, we will definitely return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Leandro, CA

Top of the world, middle of everything.

Posted Apr 15, 2015
Cons: Access for guests should not be restricted when there's a public figure staying at the hotel as well.
Location: Lots of restaurants, shopping and a doggie park right across the street, make this location perfect for a visit to San Francisco.
Overall experience was excellent. Only drawback, was Joe Biden happened to be arriving and staying here the same day we were. Motorcades, road closures and secret service packed elevators, made our stay a little less relaxing than what we hoped. Other than that, oh and ridiculously priced parking!!! Everything else was wonderful.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Calgary, AB.

Intercontinental Mark Hopkins Thee Place to Stay!

Posted Apr 14, 2015
Pros: Location, beautiful room, arm chair for reading, comfortable Bed, great showers
Cons: The parking was very expensive, the most I have ever paid.
Location: We walked to AT&T Ball Park (454 Min), Fisherman's wharf (45 Min), Cable Car Museum (15 Min)
We had a corner room with great views of the city. It is at the top of Nob Hill. We loved everything about our room. It was very well appointed, is a good size with a comfortable arm chair for reading. The beds are incredibly comfortable, the best we have ever had.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Happy But Hungry

Posted Apr 7, 2015
Location: Located at the top of Nob Hill...next to cable cars, cathedral, quiet park. Walking distance to Union Square and Financial District.
Overall, I had a very positive experience at the InterContinental - Mark Hopkins. Beautiful hotel, great views, extremely friendly staff. The only thing that I found to be a bit disconcerting was that fact that brunch was "sold out" on Sunday morning. Granted is was Easter Sunday, but I think it would have been nice if the hours that brunch were served were extended until ALL of the hotel guests were able to dine. I'd certainly recommend this hotel to friends or family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
The hotel was nice n the staff was friendly. The hotel needs a face lift/renovations ASAP! As it shows it age.