InterContinental Mark Hopkins Reviews

Room was big but next to elevator whick was noisy especially early mornings and during "happy hour" at Top of The Mark. It took 3 tries to get 2 room keys that worked. The one concierge (George) was very helpful with directions, dinner reservations,and tickets but other one (a lady w/o a name tag) sent us to an "upscale ... popular ... Nob Hill "special" steak / seafood restaurant but we we arrived for our 8 pm Friday night (!) reservation there was no one in the bar and only 5 tables filled with diners!?! It really felt like we were sent to the "kick back" restaurant. We left to eat else where.

The staff was most helpful, most friendly. They made our say very enjoyable.

Although it's a good location the MH Int. has poor plumbing , unfriendly service and high prices to boot ($6.50 water). If you bring your car it's awkward. I don't recommend it

Decent sized room with a large, clean bathroom. Great views from atop the hill, and some beautiful buildings around make the area look very nice. It's quite a climb to get to the hotel from BART (streetcar runs by hotel), and the wind makes it chilly outside the hotel.

The rooms are well-maintained if a little dated, which somehow seems appropriate for Nob Hill. The staff, as you would expect, is uniformally excellent, combining old-style formality with genuine concern. No surprises here.

The lady at the desk that checked us in was very friendly and helpful . Would be planning on going back soon .

Good points: I was able to book a deluxe king room at well below the SF market rate, and when we arrived they were out of deluxe king rooms so upgraded us to an executive room. Thus, we started out great - incredible price for a 4 star hotel in a great location - plus an upgraded room. The service staff is impeccable, they treat you like a king. However, disappointment reigned after. I had to move the bed to get to an electrical outlet. I was horrified. Dirt and massive amounts of hair were on the carpet and baseboard behind the bed. It probably hasn't been moved since it was installed. On my night table was a bose sound system which is a nice touch. However, the unit is huge and it is bolted to the night table! For a 4 star hotel it seems awkward and insulting. For a $300 per night hotel, they should treat their guests with more dignity than assuming they will steal a $150 alarm clock. It made me feel cheap. While the bed was very comfortable, the rest of the room was old and worn out. The couch and chairs in the room were worn out, the arms were almost bare from use. Last, the elevator experience is not fun. They have only three for a large hotel, and they are old school small. If you are on a middle floor, it is very difficult to get on the elevator. The issue stems from their penthouse bar, it is a tourist trap that eats up elevator usage. All in all, the room issues made the hotel stay unacceptable.

This hotel was great! It is very old & classic but remodeled nicely. The entire staff was so helpful and friendly. We brought our youg daughter and it was just fine for her. Breakfast was fresh and plentiful. Beds nice and rooms very clean. Bathrooms small but we didn't mind that. Great views and location. We had a nice time.

This was a special event for us . And the staff made it so . A bottle of wine and glasses awaited us . The staff made sure we we about to get around and enjoy San Fransisco .

We loved the hotel. The location was perfect. It was beautiful. The only 2 disappointments were the "Top of the Mark" & the shower. The top of the mark has a tiny 6 person bar with the rest consisting of all tables & a dance floor. Apparently it used to be a large bar & no matter where you sat you had a 360 degree view. I had to walk around interrupting other diners to see the views. Also, the shower had varying water pressure & temperature depending on the water use of other people's rooms. Otherwise, the staff was incredible & drinks were delicious. Bed was comfy although all feather pillows & padding.