Ratings based on 1,062 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Show Low , Az

Small but Special

Posted Aug 8, 2014
Enjoyed the 100 year old hotel immensely. Very interesting having sink in bedroom instead of bathroom
5 out of 5
Recommended
for Everyone
by A verified traveler from Yazoo City, MS

Beautiful, old-world hotel with a European vibe

Posted Aug 5, 2014
Renovation has simplified the hotel but made it even more beautiful (though some might find it spare and like a monastery). Rooms are still quite small, but lovely carpet, bed, and linens. Perfectly functional and charming!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location but...

Posted Aug 4, 2014
Pros: Location and decor
Cons: parking availability and beverages for guests.
Hotel is charming and rooms are small (expected). Price was reasonable, but it included NOTHING. Parking was $18 a day and no breakfast. There is a restaurant in the hotel, but not owned by the hotel so if you want a cup of coffee, bring cash. No coffee bar or anything for guests. Make sure to add those expenses when making plans.
2 out of 5
by A verified traveler from Texas

Hotel that could be nice!

Posted Aug 1, 2014
Expensive for no coffee or room service. Lighting very bad when trying to see while applying makeup etc. No vending machines so have to look else where. Had to get coffee across the street.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Love the atmosphere

Posted Jul 17, 2014
Cons: See above
No coffee in room. Restaurant not open until 7 am to get cup of coffee. Lobby needs coffee (not instant from a machine) at least early in the morning. Our first morning restaurant manager did not show up with a key until 7:30 and coffee was not ready by the time we left. This is huge enough for us that we will not stay here again.
2 out of 5
by A verified traveler from Atlanta

Good location and bar - the rest no so much

Posted Jul 16, 2014
Pros: Location and bar
Cons: Covert small rooms to singles - provide coffee in room or lobby
Location: Great location - walked everywhere
We booked 3 nights via Expedia and even received an advance check-in email for our preferences. We requested a room with a good view. Our room had an excellent view of a dumpster and was just large enough to contain the queen bed. The sink was outside the bath making the small room seem even smaller. The shower stall had no light or shelves so you took showers in the dark and had to put soap, shampoo, etc on the floor. Since the maids never replenished these items we washed the soap to a nub. We asked to change rooms but they were booked. I hoped to give this feedback upon check out but the desk clerk never asked, he just rang up my parking fees. Next visit to Santa Fe will not include the St. Francis.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jun 29, 2014
Pros: Everything.
Location: Very near the central Plaza, museums, etc.
Very nice hotel well situated with professional, helpful and friendly staff.
2 out of 5
by A verified traveler

Too bad

Posted Jun 26, 2014
Air conditioner didn't work. Staff said that it had been out for two weeks but thought that they would have it fixed that day. One night in that heat was enough for us. We canceled our reservation and moved to another hotel. They gave us a small refund which I didn't think was adequate due to the inconvenience and the fact that we didn't get any sleep that night.
4 out of 5
Recommended
for Couples
by A verified traveler from Seattle

Very nice, but small

Posted Jun 25, 2014
Pros: recommended on Expedia
Cons: Room size
Location: Great spot, just a block from the Plaza. Everything is accessed by short walk.
Overall, hotel was nice. Good location, and staff was very helpful. Hotel has beautiful front porch where we could have drinks and socialize with other visitors. Only negative was room size. The bathroom was not easy to use (because it was a part of bedroom and tiny). The room size is ok for one person, but definitely too small for two people.
4 out of 5
Recommended
for Everyone
by A verified traveler

good choice for historic district

Posted Jun 3, 2014
Pros: location and staff
Cons: having coffee/tea in lobby during morning hours
very peaceful hotel....close to many restaurants and art shops