Ratings based on 164 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
We enjoyed the wonderful mountain viewsPosted May 31, 2014
Pros: location and views of surrounding mountains
Cons: The rooms need to be updated
Location: Santa Fe and Taos, lots of art and art galleries and great restaurants near the Plaza
We enjoyed the walk to a great breakfast every day. The pool was not heated enough for me to use. The hot tub was very unattractive in the area where it was enclosed. The food was good but not exceptional. The grounds and sculptures were outstanding. Overall, the best feature of the hotel. Poor directions to our room and they provided no assistance in helping us find our room. They did not even have conditioning provided with shampoo.
by Luc from Staunton Virginia
What we saw on the web site it is not what we got.Posted Apr 12, 2014
Pros: The location and the staff.
Location: Outside of the hotel we had a very good time, great outdoors activities, nice scenery all over and the food is fantastic all around Santa Fe.
The only thing we got is the hotel is not in the city. The room, the carpet was very old, dusty and the color could not be defined. One day we had to stay in our room, the cleaning lady never used a vacum cleaner, she did have one with her and we never eared one running the all day. The bedding, they used flat sheets for the mattress and not fitted sheets. Evry night we woke up sleeping partially on the matress. The restaurant, one evening one of us had a very good dish (stuff pablano). The next evening we order the same dish, we got something that was not close to what we had the evening before. The corn and veggies was rosted the first time now it was only steam. The green chilly was onctueux the first time now it was soupy. We reported to the staff and told us it was not the same cook the both evening. The staff renoved the charge for the dish we did not like. The two possitif experiences are the staff is very plaisant and helpful and our bad diner experience make us discovering Santa Fe fantastic restaurants (we never had any meal in the hotel the rest of our stay). Also the tennis court are in very poor condition, one is even dangerous to play on it.
for Everyoneby A verified traveler
Beautiful location, very peacesfulPosted Jan 9, 2014
Loved hanging out by the pool!
for Familiesby Sally B. from San Diego
Relaxing RetreatPosted Nov 4, 2013 on Hotels.com
Surrounded by beautiful grounds, this older resort offers something for everyone. We were offered tennis, horse back riding, and spa services. Unfortunately, we were only staying one night, so were unable to take advantage of these extras. The setting is pastoral with rolling hills, plentiful greenery, and interesting sculptures. The food and service were excellent. It is somewhat out of town, so easy access to Santa Fe is not possible. Also it is in good condition for its age, but the rooms could use some renovation and updating.
for Couplesby Karla from /Santa Fe, NM
Very nice but overpricedPosted Nov 1, 2013 on Hotels.com
Santa Fe is a beautiful city with lots of enjoyable things to do, As for the Lodge, I felt is was overpriced for the overall accomodations, and services provided/included in that price. The rooms would be need microwave, small refrigerator, and better electronics such as flat screen HD TV's, and some source of music. The staff was extremely nice and helpful in any request /inquiries we made
for Everyoneby Michelle from Texas Panhandle
Anniversary Get AwayPosted Oct 28, 2013
Pros: The views are breathtaking!
Cons: Only wished the villas wasn't so expensive per night!
Location: Mountains and forest all around. They offer miles of hiking trails and have horseback available. Great shopping in town. Many historical sites nearby.
We had reserved a superior deluxe king room, but was given one with two double beds. When we asked the front desk about switching, all they had available was a villa. They graciously moved us to a 2 bedroom/2 bath villa for two nights at the superior deluxe rate which was around $500 less than this villa normal goes for. The staff was very friendly during our entire stay. They on site restaurant is excellent! I had made online reservations and noted it was to celebrate our anniversary. Not only did they reserve us a table away from crowd, but also wished us happy anniversary as well. The waiter was excellent and offered great recommendations.
for Getaway With Friendsby JoAnn from NYC
A problem courteously resolvedPosted Oct 20, 2013 on Hotels.com
After traveling all day to get there for a birthday party that night, they had lost my reservation and told me there was only one room left that was already spoken for. Fortunately I had my confirmation with me, so I just calmly waited, after saying that I was sure they would resolve this in some acceptable way. Did they!!!! They gave me a gorgeous 2 bedroom villa!! Probably the most luxurious accommodation they had. And I was treated with great courtesy throughout my stay!I have written to the management to commend the people involved!
by Marc from Colorado Springs
A luxury resort slowly sinkingPosted Sep 6, 2013
Pros: Hiking trails Location is outside of town but convenient to Santa Fe
Cons: Overall maintenance of the facility and grounds. Cheap mattresses, linens, and room amenities Pool area looked like of the aftermath of a frat party
Location: Outside of the city but not too far of a drive into Santa Fe. There are plenty of National Parks and Monuments to do in the area.
Bottom line, even with the Labor Day Weekend discount, it was not worth the money paid. The overall material condition of the resort is substandard for the price they charge.. It looks tired and worn. Staff was nice but not to the point that one would expect from a high end resort. The pool area was consistently messy and there were rarely enough towels. Our room was adequate and even though it was in one of the newer buildings it still had cracks in the walls and the area around the room was covered in weeds. Linens felt cheap and as a word of advice to management, please use don't try to get away with flat sheets instead of fitted sheets. When I made reservations I mentioned that there would be 2 adults and 2 children in our party and was given a room with a single king size bed. I was offered a lesser room with two queens but opted to keep the room with the king size bed and make do with a roll away bed ( which took two hours to be delivered). The room they offered me was in a poor condition materially. The plus is that the setting was tranquil with plenty of hiking trails and outdoor activities.
for Everyoneby Theresa from Chicago, IL
Fabulous!Posted Sep 6, 2013
Cons: Directions to my room were a little confusing. Once I found a guide, I had no problem.
Location: Perfectly located near all things Santa Fe.
Lovely hotel. Beautiful, quiet with a variety of activities. It is close to the opera house and to beautiful downtown Santa Fe. Easy access to roads. The dining was exquisite with a wonderful head chef that greeted the guests. Rooms are comfortable and cozy and beautiful.
for Overnight Stay Before Destinationby pete from dallas
By far the worst value on many levelsPosted Aug 23, 2013 on Hotels.com
Upon check in we were advised we were in one of the "nicer rooms on the property". Our room was probably remodeled in about 1970. Chrome finishes were worn off bathroom fixtures. Concrete stairs crumbling. Have pix. Power blew out when turned on hotel provided hairdryers in our section. Food in restaurant was poor. 2 staff members were good but two were completely indifferent and acted bothered by simple questions about the property. I love New Mexico and like rustic but this seems like an example of someone trying to squeeze money out of an investment without putting any in.