Ratings based on 423 Verified Reviews
They paid and stayed. We double-checked. 4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.We double-checked.
by turtle from spokane washington
It was ok
Posted Mar 10, 2014Room was super small and the front desk clerk had things messed up at the beginning but we got it figured out. Could have been better. Paying 130 a night to stay there atleast have free breakfast. I play in a band that travels we don't eat a lot. So that would be nice. Overall it was ok
by A verified traveler
Not typical of the Hilton's I have stayed at befor
Posted Mar 3, 2014Pros: The location was close to my office.
Cons: The sound proofing and size of the room especially for the cost.
The room was small, had a good view, drafty doors and I could hear every conversation that was taking place inside the rooms as I walked to and from the elevators.
Recommended
for Everyoneby al from vancouver wa
Excelente
Posted Feb 26, 2014Not. So much on parking charges 41 dollars per day seems a bit excesive most hotels have free parking for guests
Comment from
Jan 5, 2014 by Katje
Dear Al- On behalf of Hilton, please accept my apology for your unpleasant stay. We are sorry that you had a disappointing experience during your stay with us. I apologize for the parking fee but in downtown Seattle our parking rates are very competitive to other properties in the area. Thank you for taking the time to provide feedback. Katje Dye - Guest Services Manager
Recommended
for Everyoneby Larry from Chehalis, WA
Convient downtown location
Posted Feb 26, 2014Pros: Almost everything
Cons: More internal guidepost maps I get easially lost
Location: Easy walk to food, and the theater. I had to go to a conference
Wonderful stay, curtious, friendly and helpful staff. I'll go back.
Comment from
Jan 6, 2014 by Katje
Dear Larry, Thank you for taking the time to give us such an amazing review. We appreciate the compliments and are so glad we could provide you a great stay! Katje Dye - Guest Services Manager
Recommended
for Everyoneby Debbie from Vancouver, B.C.
great hotel close to everything downtown.
Posted Feb 26, 2014Pros: What's not to like, It was a 10+ experience.
Cons: Parking garage labelled clearer as where to park.
Location: It is a great central location for Downtown Seattle, you can walk to all of the major shopping stores and resturants.
Your hotel was extremely clean!! Staff was great and went over and above what was expected!!
Recommended
for Everyoneby sam from vancouver, BC
Nice hotel in downtown Seattle
Posted Feb 24, 2014Great views, friendly staff, clean room, great amenities.
Comment from
Jan 6, 2014 by Katje
Dear Sam, Thank you for staying with us and sharing your observations. I’m glad you found our view so appealing. We appreciate the nice comments. Thank you again for your feedback and the 5 star reviews. Katje Dye - Guest Services Manager
Recommended
for Everyoneby Andrew from Bellevue, WA
great room for the price!!!
Posted Feb 24, 2014I arrived there around 10pm and Will from the front desk welcomed us with a big smile. He answered all my questions and checked us in very smoothly. Overall the room was clean and we were happy with the whole service.
Comment from
Jan 6, 2014 by Katje
Dear Andrew, Thank you for the great review. We are so happy to hear that Will made you feel so welcome! He has such a bright energy and thank you for recognizing him. We look forward to welcoming you back. See you soon! Katje Dye - Guest Services Manager
Recommended
for Everyoneby A verified traveler
Seattle downtown stay
Posted Feb 24, 2014Other than the parking cost and location, the hotel and staff were met and exceeded expectations.
Comment from
Jan 6, 2014 by Katje
Dear Traveler- Thank you for the nice review. We hope to Welcome you back to the Hilton Seattle soon. Katje Dye - Guest Services Manager
Recommended
for Everyoneby A verified traveler
Quality experience with great view in restaurant
Posted Feb 23, 2014Pros: Location and quality Very nice bed.
Cons: Better TVs. It was old, small size, and not sure if it was HD. Also, menu was non descriptive or hard to figure out what was playing on each channel.
- Excellent, friendly staff! - Great view from restaurant
Comment from
Jan 6, 2014 by Katje
Dear Guest, Thank you for the nice feedback. We are so glad we could provide you a great stay! Katje Dye- Guest Servies Manager
Recommended
for Everyoneby Donna from Chilliwack British Columbia
Fabulous hotel close to everything!
Posted Feb 17, 2014Pros: Everything but the staff are exceptionally friendly and anxious to help.
Cons: nothing
Location: The location is within walking distance to the seawall, Pikes Place Market, great high end boutique shopping and wonderful places to eat and drink.
From the initial greeting by Mulu who helped us with our baggage to the fabulous front desk service extended by Trey and Jake, the staff at the Seattle Hilton exceeded every expectation. Customer service is the single most important thing to me when I travel. I am hard to impress because I expect that a high end hotel would deliver great service. In particular, Trey's big smile and genuine desire to please was the very best way to start our weekend in Seattle. In addition to the fabulous people we encountered throughout the hotel, I was also very impressed with the amenities and the breakfast. Although I know that there are many to choose from, I would highly recommend the Seattle Hilton and will suggest it as the best place to stay downtown and will make it a point to stay there again!
Comment from
Jan 3, 2014 by Katje
Dear Donna, Thank you for mentioning our Front Office team as providing exemplary service during your stay. I will definitely share your comment with our team members Tray, Jake and Mulu! Do not hesitate to contact me when you are visiting Seattle so we can ensure another great stay! Katje Dye- Guest Services Manager