Ratings based on 459 Verified Reviews
They paid and stayed. We double-checked. 4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby Maureen from Calgary AB
Helpful staff
Posted Apr 1, 2014Within 15 minutes of our arrival Trey had organized trasportation to an amazing seafood restaurant on the water (Aqua) Food/ service first class. Lovely view from our room. Hopefully next visit can be longer than 1 night.
Comment from
Jan 5, 2014
Dear Maureen, We really appreciate your taking the time to post your positive comments. Our number one priority is to provide our guests with exceptional, personal service and we are pleased that this was your experience. I will defiantly share your comments with Tray. He is a wonderful employee and we love having on our staff. We hope you will be able to visit us again very soon! Best regards Katje Dye- Guest Services Manager
by Ryan from Spokane, WA
Glorified motel and way too expensive!
Posted Mar 31, 2014Way too expensive for a very subpar hotel experience. Expected for $175 a night I would be getting something special. Instead I got a very basic hotel room and got charged $34 a night for parking which also had an additional $10 a night in taxes. The NON-FREE parking was never disclosed to me and came as a shock and a disappointment. Very disappointed and have told several people that I will never return nor recommend the hotel. The service was unprofessional and at no point made my girlfriend or I feel as honored guests. To remedy the unexpected parking fees, the clerk gave us a breakfast coupon for Sunday... Valid Monday-Friday. 1 out of 5 stars.
Recommended
for Everyoneby A verified traveler
great central location in downtown Seattle
Posted Mar 29, 2014Pros: centrally located to downtown Seattle shopping
Cons: quieter heating unit
Location: shopping
our stay here was very satisfying. The only comment I have given to those at the front desk is that the heating unit in our room was very noisy every time it kicked in and ran.
Comment from
Jan 5, 2014
Dear Guest, Thank you for choosing our hotel. I am sorry to read about the heating unit in your room. Please know that we do have Management on duty and we will be happy to assist you with any concerns that you may have. Thank you again for staying with us and I look forward to your next stay with us. Best regards Katje Dye- Guest Services Manager
Recommended
for Everyoneby A verified traveler
Good location but needs updating
Posted Mar 26, 2014Trey who was at the front desk was great. Room was a bit in shambles as the wall behind the air conditioner unit was broken off and you could see in behind the wall. Location is good.
Comment from
Jan 5, 2014
Dear Guest, Thank you for taking the time to write a review. We definitely take all feedback, both positive and negative, seriously. Thank you for the nice comment about Tray. He is a great team member and I will share your thoughts with him. I wanted to apologize for issues you had with the air conditioner. Rest assured that we will certainly address your concerns in efforts of improving the services that we provide. We hope that you will give us another opportunity in the future to serve you right. Katje Dye- Guest Services Manager
Recommended
for Everyoneby Panda from Seattle, WA
Seattle two night stay
Posted Mar 26, 2014The toilet broke and it took about an hour to tell us they couldn't fix it and another half hour to get us into different room because they had to check availability. Parking cost about $42 a day as well.
Recommended
for Everyoneby A verified traveler
Nice hotel close to Downtown Seattle
Posted Mar 25, 2014Very welcoming hotel staff. Perfect location if you want to explore Downtown Seattle.
Comment from
Jan 5, 2014
Dear Guest, Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. I’m glad you found our location so convenient. It is always good to hear that our hotel is meeting the expectations of our guests. Thank you Katje Dye- Guest Services Manager
Recommended
for Everyoneby A verified traveler
Clean hotel, great central location
Posted Mar 25, 2014Rooms are clean and comfortable but housekeeping can be heard in the hallways quite early in the morning. Layout is a little confusing as the lobby is not located on the ground floor and the parking lot is quite tight
Comment from
Jan 5, 2014
Dear Guest, Thank you for taking the time to write a review. We definitely take all feedback, both positive and negative, seriously. I wanted to apologize for issues you had with the size of your room. I do apologize that we weren't able to get you into a more comfortable room. Rest assured that we will certainly address your concerns in efforts of improving the services that we provide. We hope that you will give us another opportunity in the future to serve you right. Katje Dye- Guest Services Manager
Comment from
Jan 5, 2014
Dear Guest, Thank you for staying with us and sharing your observations. I do apologize for the noise that the housekeepers made outside your room. I have spoken to the housekeeping manager about this issue during your stay. I agree that the parking garage is tight but is very similar to other garages in the downtown Seattle area. Thank you again for your feedback Katje Dye - Guest Services Manager
Recommended
for Everyoneby A verified traveler
Central city location
Posted Mar 24, 2014King corner room had awkward bathroom. Small bathtub/toilet room with partial low ceiling. Small sitting area with only one chair and small ottoman.
Comment from
Jan 5, 2014
Dear Guest, Thank you for staying with us and sharing your observations. I do apologize for the room size but we are in a downtown area where space is limited. Thank you again for your feedback Katje Dye- Guest Services Manager
by A verified traveler
Well located, easy to navigate
Posted Mar 21, 2014Pros: Location in downtown Seattle. Great access to just about everything.
Cons: better focus on condition and repairs, cleanliness.
staff is quite pleasant, room had maintenance and cleanliness issues. Elevators were not keyed off as described, gave us an insecure feeling.
Comment from
Jan 5, 2014
Dear Guest , We really appreciate your taking the time to post your positive comments. Our number one priority is to provide our guests with exceptional, personal service and we are pleased that this was your experience. I 'm so sorry about the elevators and that issue has been fixed. We hope you will be able to visit us again very soon! Katje Dye- Guest Services Manager
Recommended
for Everyoneby ellen from langley, b.c.
Quick get-away for two days.
Posted Mar 18, 2014Pros: central location, on-site parking
Cons: forgot to put stir sticks for tea in room.
Location: central location, Pikes Market and good shopping downtown with a varity. Cheesecake factory nearby.
Lovely, clean hotel. Very central and short hop on foot to the famous Pike's Market. Lots of nice and varied shopping and places to eat. Loved being on the 25th floor, and also the breakfast thrown in was very convenient. good food.
Comment from
Jan 21, 2014
Dear Ellen, Thank you for taking the time to give us such an amazing review. We appreciate the compliments and are so glad we could provide you a great stay! Katje Dye- Guest Services Manager