Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Livermore, CA


Posted Oct 25, 2014
Pros: There is nothing to dislike!
Cons: Prices to eat there.
Location: Short taxi ride to Red Hook for numerous wonderful places to eat and relax. Nice quiet location and great ferry access in Red Hook.
the Ritz Carlton will spoil you to any other hotel. They are fantastic! From the moment you arrive, they treat you like Royalty. Exceeded every expectation!
5 out of 5
for Everyone
by A verified traveler from Las Vegas

Best hotel staff ever

Posted Oct 9, 2014
Pros: The entire property is spotless and beautiful.
Cons: Price reduction on food and beverage.
Location: Very close to Red Hook, which has wonderful eateries and bars. Great little area, and the ferry dock is right there. Latitude 18 , great bar and food.
I spent a week from Oct 1-8th at the Ritz in St. Thomas and without a doubt, it is the nicest hotel on the island. The staff could not have been better. The only complaint I have, as well as other guests, is the prices for food. It is in my opinion totally overpriced. You can eat in Red Hook for half price. $34 for a basic breakfast is just too much. That would be my only complaint. Again, the Ritz is just amazing due to its fantastic employees.
5 out of 5
for Couples
by A verified traveler from Omaha

8 days in St Thomas

Posted Sep 27, 2014
Pros: Especially the staff. The facility is terrific. Free wired and wireless WiFi.
Cons: Not the resorts fault, but the streets in St Thomas are not marked well with signs so finding your way to the resort was a challenge.
Location: The town of Red Hook is within a 10 minute drive. Lots of great restaurants and a ferry that will get you to other islands.
Beautiful resort with pristine beaches. Did not encounter one staff member who wasn't friendly and helpful. Stayed in late September during the off-season, so not all of the restaurants were open, but the food was excellent. Lots of other restaurants within a 10 minute drive. Beautiful outdoor pool and lots of free equipment for use in the ocean. Staff was always working to make sure we had everything we needed. Upon arrival they drove us to our room and provided a free rum drink to welcome us. Staff will shuttle you to anywhere on the resort for free. Best housekeeping staff that I have ever dealt with.
5 out of 5
for Couples
by A verified traveler

Ritz St Thomas

Posted Sep 25, 2014
Pros: Staff was great and bed was very comfortable
Cons: The price of food and beverage makes it a bit of a challenge staying there. Again, not unexpected prizing but does put a bit of a damper on the fun
Location: It was really easy to get into Red Hook where there are restaurants and bars. You can also catch the ferry from Red Hook to St Johns, etc.
Very nice hotel and bed was very comfortable. Staff was very friendly and helpful. Location was good and pool beach was nice. Hotel is just a short cab ride to Red Hook to dine or catch a ferry. Only downside is food and beverages are expensive (but not beyond the expected when staying at a Ritz Carlton)
5 out of 5
for Everyone
by A verified traveler from philadelphia

Posted Sep 20, 2014
The best hotel on the island by far. Gorgeous rooms, amazing staff
5 out of 5
for Everyone
by A verified traveler from New York, NY

Can't wait to go back

Posted Aug 5, 2014
Pros: Class and Service
Cons: The singers/band that was brought in a couple nights/week at the casual dining spot Sails were a bit dated. Better to have a dj or just reg. music
Location: We stayed on the resort the entire time...didn't need to leave!
We had a wonderful time at the hotel--we were so happy to find the calm and serene atmosphere. Adults who want to be away from the commotion can easily find quiet places to be alone and enjoy the surroundings. We enjoyed the tennis courts which were available even with last minute court reservations. The grounds were well kept and the staff were so pleasant. The pools were great..beach was a bit see weed heavy and not very large but we preferred the pools anyway. Our room was in one of the newly renovated buildings and we were able to enjoy beautifully appointed bathroom and bedroom and a sizable balcony. If there was one thing that really won us over it was the way the staff handled a little snafu with our room service--very minor issue, but it was handled with such class and thoughtfulness. The real star is Chef David who really showed us that the Ritz Carlton St. Thomas knows how to live lived up to the Ritz name. Looking forward to going back to this Ritz--or some other one in a different part of the world--sometime soon!
5 out of 5
for Everyone
by A verified traveler from Long Island, NY

The glorious views!

Posted Aug 2, 2014
Pros: The rooms were quite large and the bathroom was very roomy and luxurious.
Cons: When watching television at night just before bedtime I would flip through the channels. I wish there was a guide listing.
Location: The location of the hotel itself was beautiful. It isn't close to any shops. A cab is required to go downtown shopping.
This was the second time I stayed here. The first time was approximately 3-4 years ago and was just as pleasant. The room I got for this trip had even better views of the beach which was a bonus.
5 out of 5
for Everyone
by A verified traveler from Richmond, Texas

Tropical Paradise

Posted Jul 23, 2014
Pros: We loved how comfortable the staff made us feel.
Cons: Providing a more personal experience. We were lucky to have a staff member take care of reservations and explain our options.
Location: The location is beautiful and there is plenty to do on the resort. We ventured over to St. John's which was a short Ferry ride.
What a great resort! There is something to do for the entire family. We were very impressed by the staff. They were very friendly and went out of their way to make us feel comfortable. Our room was very spacious and overlooked the resort. The first day we were there we decided to go on a snorkeling adventure which was a great experience. We left out at 8:30am and returned by 4:30pm. My wife and I signed up for a sunset cruise on the Lady Lynsey the next day...well worth it! The restaurants were a bit pricey but the food was excellent! We rented a beach cabana two days in a row and just took in the breath taking view. We will be back very soon!
5 out of 5
for Everyone
by Q from Memphis, TN

Beauty Defined

Posted Jun 22, 2014
Pros: Beautiful scenery Friendly staff
Location: Moderate temperature Lovely surroundings Boating Scuba diving Spas Delicious fresh food-serving restaurants
Everything was beautiful... the lobby, the rooms, the private beach, etc. The service was prompt, friendly, and top-notch.
4 out of 5
for Couples
by A verified traveler from NC

great place for a quick getaway that doesn't a lot

Posted Jun 21, 2014
Pros: Staff and service View was amazing nice beach grounds were pretty
Cons: Maybe new chairs by the pool. the rooms seem dated,but the bathrooms look newly done and are nice.
Location: it is in a big cove so a great place to snorkel and play around on the boats and paddle boards they offer.
We were here for a wedding or else we wouldn't normally stay at st. thomas, but it was a good spot to base out of. The Ritz offers trips to st john and various other things and they have boats you can use as part of your resort fee. The pool was nice. It is all just a little dated. But the service was great in a ll areas. The people seem so happy that work there. The food is expensive but was very good. My quinoa burger was amazing! They have good exercise classes that come with your stay. We did yoga with Amy and water toning with Matthew.