Ratings based on 252 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tokyo
Excellent location with comfortable rooms.Posted Aug 18, 2014
Location: Easy access to the Quay
Very close to the visitor's information centre and Circular Quay area. Kind staff and clean room with comfortable beds.
for Everyoneby A verified traveler
Excellent location.Posted Aug 17, 2014
Great location, everything you would want to see in Sydney is within walking distance. Great view of Sydney opera house.
by A verified traveler from SA
Broken, dirty equipment. Horrible staff leaderPosted Aug 6, 2014
Pros: Proximity and an attractive entrance. Hot water.
Cons: Fix equipment. Clean properly. Attend to advertised facilities. Get basic TV tuned properly. Learn to cook & serve bacon & eggs . Airing rack
ROOM - The lock to an external door of my room was broken and the replacement attempt was insecure. The room was dirty on arrival. I moved a chair to find un-vacuumed food (crisps etc) in and on the carpet. The extractor fan unit over the stove top was covered in greasy dust. It can't have been cleaned for several months. - The toilet seat scratched. It had a sharp edge on the inside at the front...a faulty mould perhaps. FACILITIES - They advertised that it had a gym but basic equipment (bike, rower) was dysfunctional or broken. The only other aerobic item was a walker.The supply of water in the gym was dry. When I asked on my first morning, if it could be replaced, I was told (by the one staff member on duty around at 6 am) it would be done when an other staff member arrived. By my 6th and final day, it still hadn't been done. - Laundry - nothing to hang clothes to dry/air - TV didn't have the basic free to air channels. No ABCNews, 7Mate, 9GO, ONE SERVICE - The fat in the bacon in the cooked breakfast, (I looked at it on 4 mornings) was at its congealed worst, while the scrambled eggs spent so much time exposed, awaiting a consumer, it began changing colour. The coffee maker spat steam. The rest of the breakfast was edible. The only newspapers were local. When I asked about a national paper, the response was an aggressive 'No!' STAFF - All except one person, who seemed in charge, communicated pleasantly.
for Everyoneby A verified traveler from Brisbane
Great LocationPosted Aug 4, 2014
Pros: Location and staff were both excellent
Cons: Bathroom could have been a little cleaner
Location: Location awesome, we had just got off a cruise at Circular Quay and it was just a couple of hundred meters up the road. Close to cafés and the city.
Could not fault the staff, they were great and very helpful. We were upgraded upon arrival which was lovely. As it was a Fri/Sat night it was very busy in The Rocks so it was pretty noisy as our room was right on the road front. Nice hotel otherwise.
for Everyoneby A verified traveler from sydney
Great locationPosted Jul 30, 2014
Cons: The bed
Location: Plenty to see and do in the Rocks. Opera House and Circular Quay close by.
We arrived late 10.30pm. . Staff were obliging and helpful but didn't mention the lift direct into the foyer from the car park. We tried to use the car park lift which wasn't working (probably. Because of the late hour). Walked to the street to find we had come out in a different street. Located correct street and hotel entrance. Once we got too our room we found the Room was well laid out with all amenities. Plenty of space. Bathroom had everything with great towels. Shower over bath -ok by us. Good shower head. Bed was 2 king singles pushed together. Did not have a king mattress over the top. Springs were poking through making it very uncomfortable. I would stay again if arriving earlier then we could check out the bed before getting in and would most likely not have the lift problem. The Expedia guy who took our booking was excellent!!!
for Everyoneby A verified traveler
Excellent locationPosted May 29, 2014
Fantastic hotel in a great location with the friendliest and most helpful staff.
for Familiesby USA in AUS from Brisbane
Great location, right in The RocksPosted May 6, 2014 on Hotels.com
Nothing terribly fancy, but fine quality hotel right in The Rocks - easy walk from Circular Quay train station, ferries and buses, as well as restaurants and shops in The Rocks. Good value for money in expensive Sydney.
for Couplesby A verified traveler
Posted Apr 23, 2014 on Hotels.com
Recommendedby Frequent Sydney visitor from Newcastle
Good locationPosted Apr 20, 2014 on Hotels.com
Only one drawback was the fold up bed. The mattress had springs poking through and was extremely hard and uncomfortable. The mattress was obviously old and needed replacing. But the hotel was great in every other way.
for Personal Eventby Cinze from Melbourne
Posted Apr 10, 2014 on Hotels.com
Great hotel in fabulous location