Ratings based on 255 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Auckland. NZ
Good situation near the Rocks and Circular QuayPosted Aug 31, 2014
Pleasant stay. Staff happy to accommodate any requests
for Everyoneby A verified traveler from Tokyo
Excellent location with comfortable rooms.Posted Aug 18, 2014
Location: Easy access to the Quay
Very close to the visitor's information centre and Circular Quay area. Kind staff and clean room with comfortable beds.
for Everyoneby A verified traveler
Excellent location.Posted Aug 17, 2014
Great location, everything you would want to see in Sydney is within walking distance. Great view of Sydney opera house.
by A verified traveler from SA
Broken, dirty equipment. Horrible staff leaderPosted Aug 6, 2014
Pros: Proximity and an attractive entrance. Hot water.
Cons: Fix equipment. Clean properly. Attend to advertised facilities. Get basic TV tuned properly. Learn to cook & serve bacon & eggs . Airing rack
ROOM - The lock to an external door of my room was broken and the replacement attempt was insecure. The room was dirty on arrival. I moved a chair to find un-vacuumed food (crisps etc) in and on the carpet. The extractor fan unit over the stove top was covered in greasy dust. It can't have been cleaned for several months. - The toilet seat scratched. It had a sharp edge on the inside at the front...a faulty mould perhaps. FACILITIES - They advertised that it had a gym but basic equipment (bike, rower) was dysfunctional or broken. The only other aerobic item was a walker.The supply of water in the gym was dry. When I asked on my first morning, if it could be replaced, I was told (by the one staff member on duty around at 6 am) it would be done when an other staff member arrived. By my 6th and final day, it still hadn't been done. - Laundry - nothing to hang clothes to dry/air - TV didn't have the basic free to air channels. No ABCNews, 7Mate, 9GO, ONE SERVICE - The fat in the bacon in the cooked breakfast, (I looked at it on 4 mornings) was at its congealed worst, while the scrambled eggs spent so much time exposed, awaiting a consumer, it began changing colour. The coffee maker spat steam. The rest of the breakfast was edible. The only newspapers were local. When I asked about a national paper, the response was an aggressive 'No!' STAFF - All except one person, who seemed in charge, communicated pleasantly.
for Everyoneby A verified traveler from Brisbane
Great LocationPosted Aug 4, 2014
Pros: Location and staff were both excellent
Cons: Bathroom could have been a little cleaner
Location: Location awesome, we had just got off a cruise at Circular Quay and it was just a couple of hundred meters up the road. Close to cafés and the city.
Could not fault the staff, they were great and very helpful. We were upgraded upon arrival which was lovely. As it was a Fri/Sat night it was very busy in The Rocks so it was pretty noisy as our room was right on the road front. Nice hotel otherwise.
for Everyoneby A verified traveler from sydney
Great locationPosted Jul 30, 2014
Cons: The bed
Location: Plenty to see and do in the Rocks. Opera House and Circular Quay close by.
We arrived late 10.30pm. . Staff were obliging and helpful but didn't mention the lift direct into the foyer from the car park. We tried to use the car park lift which wasn't working (probably. Because of the late hour). Walked to the street to find we had come out in a different street. Located correct street and hotel entrance. Once we got too our room we found the Room was well laid out with all amenities. Plenty of space. Bathroom had everything with great towels. Shower over bath -ok by us. Good shower head. Bed was 2 king singles pushed together. Did not have a king mattress over the top. Springs were poking through making it very uncomfortable. I would stay again if arriving earlier then we could check out the bed before getting in and would most likely not have the lift problem. The Expedia guy who took our booking was excellent!!!
for Getaway With Friendsby Deejay from Melbourne
An unknown treasurePosted Jun 30, 2014 on Hotels.com
So good that I really don't want to tell others about it -because it may become more popular and more expensive. Great location. We were upgraded to a whole Terrace house, which felt very consistent with the surrounding "Rocks" . Only minutes to everything including free bus to city central. Staff amazingly helpful.
Recommendedby A verified traveler from Wollongong
Nothing like the picturesPosted Jun 3, 2014 on Hotels.com
We were on the second floor, so no view like those pictured on the website. The alley outside out window had heavy foot traffic most of the night. The mattress on the bed had seen better days and the walls in the room were very badly marked and scuffed. This felt like a budget experience.
for Everyoneby A verified traveler
Excellent locationPosted May 29, 2014
Fantastic hotel in a great location with the friendliest and most helpful staff.
for Familiesby USA in AUS from Brisbane
Great location, right in The RocksPosted May 6, 2014 on Hotels.com
Nothing terribly fancy, but fine quality hotel right in The Rocks - easy walk from Circular Quay train station, ferries and buses, as well as restaurants and shops in The Rocks. Good value for money in expensive Sydney.