Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Somewhat mediocre hotel in Great Location

Posted Oct 11, 2014
Pros: Great location and free wifi
Cons: The hotel room needs to be upgraded
Location: The hotel is in excellent location in the Rocks, very close to Sydney Harbour bridge, Opera house, Circular Quay and restaurants.
Stayed for three nights in the hotel in great location at The Rocks, around corner from George street, Sydney Harbour bridge, and restaurants, and five minutes walking distance to the Circular Quay. Hotel room was quiet and had great views of the Sydney Opera house and sunrise. However, the room was outdated especially the kitchenette. The bathroom was a decent size but the shower door was only half size which made it impossible to not splash water on the floor. The hotel staff was very helpful, and there was free wifi in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland. NZ

Good situation near the Rocks and Circular Quay

Posted Aug 31, 2014
Pleasant stay. Staff happy to accommodate any requests
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Excellent location with comfortable rooms.

Posted Aug 18, 2014
Pros: location
Location: Easy access to the Quay
Very close to the visitor's information centre and Circular Quay area. Kind staff and clean room with comfortable beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location.

Posted Aug 17, 2014
Great location, everything you would want to see in Sydney is within walking distance. Great view of Sydney opera house.
2 out of 5
by A verified traveler from SA

Broken, dirty equipment. Horrible staff leader

Posted Aug 6, 2014
Pros: Proximity and an attractive entrance. Hot water.
Cons: Fix equipment. Clean properly. Attend to advertised facilities. Get basic TV tuned properly. Learn to cook & serve bacon & eggs . Airing rack
Location: Plenty.
ROOM - The lock to an external door of my room was broken and the replacement attempt was insecure. The room was dirty on arrival. I moved a chair to find un-vacuumed food (crisps etc) in and on the carpet. The extractor fan unit over the stove top was covered in greasy dust. It can't have been cleaned for several months. - The toilet seat scratched. It had a sharp edge on the inside at the front...a faulty mould perhaps. FACILITIES - They advertised that it had a gym but basic equipment (bike, rower) was dysfunctional or broken. The only other aerobic item was a walker.The supply of water in the gym was dry. When I asked on my first morning, if it could be replaced, I was told (by the one staff member on duty around at 6 am) it would be done when an other staff member arrived. By my 6th and final day, it still hadn't been done. - Laundry - nothing to hang clothes to dry/air - TV didn't have the basic free to air channels. No ABCNews, 7Mate, 9GO, ONE SERVICE - The fat in the bacon in the cooked breakfast, (I looked at it on 4 mornings) was at its congealed worst, while the scrambled eggs spent so much time exposed, awaiting a consumer, it began changing colour. The coffee maker spat steam. The rest of the breakfast was edible. The only newspapers were local. When I asked about a national paper, the response was an aggressive 'No!' STAFF - All except one person, who seemed in charge, communicated pleasantly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great Location

Posted Aug 4, 2014
Pros: Location and staff were both excellent
Cons: Bathroom could have been a little cleaner
Location: Location awesome, we had just got off a cruise at Circular Quay and it was just a couple of hundred meters up the road. Close to caf├ęs and the city.
Could not fault the staff, they were great and very helpful. We were upgraded upon arrival which was lovely. As it was a Fri/Sat night it was very busy in The Rocks so it was pretty noisy as our room was right on the road front. Nice hotel otherwise.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great location

Posted Jul 30, 2014
Pros: Location
Cons: The bed
Location: Plenty to see and do in the Rocks. Opera House and Circular Quay close by.
We arrived late 10.30pm. . Staff were obliging and helpful but didn't mention the lift direct into the foyer from the car park. We tried to use the car park lift which wasn't working (probably. Because of the late hour). Walked to the street to find we had come out in a different street. Located correct street and hotel entrance. Once we got too our room we found the Room was well laid out with all amenities. Plenty of space. Bathroom had everything with great towels. Shower over bath -ok by us. Good shower head. Bed was 2 king singles pushed together. Did not have a king mattress over the top. Springs were poking through making it very uncomfortable. I would stay again if arriving earlier then we could check out the bed before getting in and would most likely not have the lift problem. The Expedia guy who took our booking was excellent!!!
5 out of 5
Recommended
for Getaway With Friends
by Deejay from Melbourne

An unknown treasure

Posted Jun 30, 2014 on Hotels.com
So good that I really don't want to tell others about it -because it may become more popular and more expensive. Great location. We were upgraded to a whole Terrace house, which felt very consistent with the surrounding "Rocks" . Only minutes to everything including free bus to city central. Staff amazingly helpful.
3 out of 5
Recommended
by A verified traveler from Wollongong

Nothing like the pictures

Posted Jun 3, 2014 on Hotels.com
We were on the second floor, so no view like those pictured on the website. The alley outside out window had heavy foot traffic most of the night. The mattress on the bed had seen better days and the walls in the room were very badly marked and scuffed. This felt like a budget experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted May 29, 2014
Fantastic hotel in a great location with the friendliest and most helpful staff.