Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.8 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Massachusetts

Luxury Hotel and Resort

Posted Mar 24, 2014
Pros: Location, friendly staff and service, immaculate hotel
Cons: The only disappointing experience was dining at Duo. The food was overpriced and the quality, taste and quantity was extremely poor.
Location: Los Gigantes nearby short taxi ride with Whale & Dolphin watch Rent a car and drive to top of Teide an extinct volcano. Plenty of local restaurants.
Exceptional accommodations, beautiful resort and the perfect location.
5 out of 5
for Everyone
by Joao from Rio de Janeiro

A Family paradise...

Posted Jul 29, 2013
Pros: Kids friendly. Good daily entertainment for the family. Good food, fair price.
Cons: Road indications to find the resort. Could improve bar service by the Family Pool.
My wife, my 7 years old son and I spent a week at the Gran Melia Palacio de Isora: it was extremely pleasant! 5 restaurants, all very good food, tasteful decoration and decent options for kids. The swiming pools are located apart, giving us the opportunity to be at a different part of the resort each day. Pools are good size, and the Lake Pool is huge, amusing adults and kids. The hotel is also very well located, between Los Gigantes and Los Cristianos and very close to El Teide. We are not easy to please and I can say we were very pleased with the resort. Would go back any time!
4 out of 5
by A verified traveler

6 Days in Paradise

Posted Feb 6, 2013 on Hotels.com
Very nice hotel in gorgeous relatively isolated location. Services and cleanliness of the hotel was superb. Only reservations were that the food was outrageously expensive and that the hotel was not located near any decent restaurants.
4 out of 5
for Families
by Michelle from London, UK

5 star looks 3 star service

Posted Aug 15, 2012
Pros: Kids pirate ship pool
Cons: Service and food
Location: Not much around outside though found one great restaurant And kids playground Over looking the sea
This hotel caters to a large percentage of all inclusive and full board holiday makers meaning the service seems more geared toward not giving anything away than providing a 5 star service. Impossible to get a drink by the pool particularly the kids pirate ship pool. Food over priced for what is served. For example a starter tomato, mozerella and rocket salad was served with precisely 2 rocket leaves priced at €14. the design of the hotel is very contemporary and chic so visually does not disappoint, they play some cool chill music too, until the Thompson show starts, the service let's it down immensely. I would go back for the kids pool (though no beach) but never as an adult couple as would want much much better service. Nb go but only on a full boahasidim inclusive basis so your not disappointed to be served up all inclusive food. Nb there's a fabulous restaurant called sauc about 400 meters away along the sea front, not much to look at Outside but the food and service is much much better and far cheaper and they were great with our kids giving them little portions price adjusted that they enjoyed and actually ate. Nb the kids fold down sofa quite possibly the most uncomfortable bed on the planet. If you get it, give up and pull the mattress on the floor that's works better though what a pain.
5 out of 5
by Anon

Excellent hotel

Posted Jun 19, 2012 on Hotels.com
Loved every minute of it. Did all it said on the tin and more. The little surprise and delights made it all that much more special!! Hotel was clean, spacious and luxurious whilst pool areas were stunning. Staff were friendly, helpful and efficient. The breakfast was the best I have ever experienced in a hotel. Evening meals were good / very good depending on the restaurant. We had a car so location was also fantastic! Can't wait to go back.
4 out of 5
for Couples
by Travellers from London, UK

Great hotel, not the best location

Posted Aug 12, 2011
The hotel was fantastic. Very clean, beautifully laid out, and good restaurants. We also got upgraded from our originally booked Demi Suite to a Superior Suite which made the stay a lot more enjoyable. The service by the ppol could have been better (hardly anyone walking around to take drinks orders and no food served by the pool). We booked half-board which ended up being a great deal. Renting a car is highly recommended as the location is not ideal (30min drive to main beaches). Parking at the hotel is free.
5 out of 5
by A verified traveler from Dubin

Posted Jul 5, 2011 on Hotels.com
Excellent hotels for families. We didn't leave the resort. Loved it and will be returning next year
4 out of 5
by A verified traveler from Chapel Hill,N.C.

excellent service

Posted Apr 10, 2011 on Hotels.com
The hotel is beautiful. We were upgraded to a suite, which was was wonderful. If you want a resort experience this is well worth the visit.
5 out of 5
by A verified traveler from London

Fantastic Hotel - I'll be back!

Posted Jun 3, 2010 on Hotels.com
Excellent accommodation, brilliant, friendly, helpful staff. The beds are heavenly! Lovely surroundings, great pools, food better than anything I have ever experienced in any other Spanish 5-star hotel (and I have been to a few). I would, though, like to see an improvement in the queues that sometimes build up for restaurants, particularly during the day (in the hot sun!). Once I got over the first shock, I was able to see that this really is a brilliant hotel. If you want a quiet evening in your room, do make sure you ask for one that is far away from the central lounge area. No sandy beach but lovely location by the sea - loved it! This is a brilliant Gran Melia hotel - I felt at home. It would be the icing on the cake if the hotel were to do more to promote Spanish cultural activities (eg dance). There was a Latin night scheduled for the Tuesday on which I left so I missed it - Que pena! My sister and I will be back! Love Tenerife!
2 out of 5
by A verified traveler from Midlands, United Kingdom

poor service behind an expensive facade.

Posted Apr 24, 2010
Geat building and facilities but they are not yet matched by the service levels and attitude of the staff. At a time when the hotel was not even half full. management were anonymous.