Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel

Posted Sep 8, 2014
Nice hotel, close to shops, parks, restaurants & train station.
3 out of 5
for Business Travelers
by A verified traveler from Okinawa Japan

Standard Japanese businessman's hotel.

Posted Jul 16, 2014
Pros: Very friendly and helpful staff.
Pleasant staff, very flexible. Businessman hotel room was servicable and tidy. Good value for money in Tokyo, very close to a subway station and Convenience stores.
4 out of 5
for Overnight Stay Before Destination
by V Lee from Singapore

Budget hotel in great location in Shinjuku.

Posted Jun 29, 2014 on Hotels.com
Good experience. Free computer to use in hotel lobby.
3 out of 5
by Dan from Singapore

Decent hotel but probably won't stay there again

Posted Jun 12, 2014 on Hotels.com
The hotel isn't as bad as I had imagined it to be, though there is plenty of room for improvement. Amenities and toiletries are provided with compliments, air-con is almost inaudible, room is clean and nicely made up every day by housekeeping upon request. The only reason why I had booked this hotel is because it was a last-minute booking and the price is reasonable for a 3-star hotel. Hotel staff speaks minimal English. Room key is a real metallic key. Hotel staff only issued 1 key even though there were 2 of us; posed a bit of inconvenience because on certain days I preferred to sleep earlier and my friend stayed out late. which means sleep was interrupted just so that I could open the door for my friend.
5 out of 5
by david from hobart

excellent value for money in great location

Posted Jun 8, 2014 on Hotels.com
The hotel is getting a bit older (but still pretty well maintained) and we chose a smaller room. Thus the value for money was really good with a high level of comfort, quality breakfast, great access to local attractions and the trains and subway and food shops. This is the second time we have stayed here for these reasons.
4 out of 5
for Personal Event
by Dan Harayda from Boston, Ma USA

Good Value for the hotel

Posted May 25, 2014 on Hotels.com
This hotel is a great bargain. Rooms are nice, staff speaks decent to good English and overall are very helpful. The buffet breakfast was good. The hotel is easy to get to the Narita Airport by Limousine Bus from Washington Hotel, however it is a good 10 minute walk to Shinjuku station (though you can go through the Washington Hotel Annex and go completely underground). Overall, I was happy with their services and room for the price that I paid.
4 out of 5
for Families
by Gaby from Mexico

Good hotel, nice location

Posted May 10, 2014 on Hotels.com
I stayed with my parents for 3 nights while visiting Tokyo. Location is very good, and hotel in general was fine. My only concern was the internet support. They only allow access (free) to wifi in the lobby but there is a wifi set already for each room, but they do not provide the password for that one.
4 out of 5
for Families
by Ingrid from Sydney, Australia

Great hotels overall

Posted May 6, 2014 on Hotels.com
Great stay overalls. Free breakky package which is great however the hotel is a fair bit of a walk from Shinjuku station. The room is very spacious which is a plus! If you're gonna stay in this hotel and are rolling out big luggages make sure you get in from the back entrance; if you use Google map it would point you to the front -- if you see stairs then you are in the front entrance. We learnt it the hard way when we get there, it would be nice if there's a clear instruction on the site about this though. However, we're happy with the service!
4 out of 5
for Everyone
by A verified traveler

Overall review or recommended

Posted Apr 27, 2014
Pros: Great location and good price deal.
Cons: Need to improve to give all guest free Wi-Fi in each room instead of using lobby area.
Location: location is near shinjuku station only 15 minutes walk.
Reasonable price with good quality. Location is pretty good. All stuff members friendly.
3 out of 5
by Belinda from Newcastle

Very comfortable, but away from the action

Posted Apr 25, 2014 on Hotels.com
Being a "salary man" hotel, Sun Members provides a really good basic level of comfort. Our room was always very clean, it's not a bad size as long as you don't have much more than a suitcase each, and the bathroom had a (small) bath and shower. The staff were friendly and welcoming, and most had at least some English. The only drawback to this hotel is that it's a good 20-30 minute walk from Shinjuku station, and all the sights are on the far side of this so it adds a lot of walking to an already large amount of walking. It can also be a little tricky to find the first time. The best tip I can offer is find the hotel Washington first, you will find Sun Members in a lane way that runs parallel to the short end of the Washington facing away from the city.