Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
95% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jun 15, 2015
This Hotel was very small and difficult to find the location. It was not close to the station as we had to use a taxi. The room was smaller than we expected. Just ok to stay a few days and go. When we arrived at their parking lot with 4 big luggage, we saw one of their staff members. He looked at us but did not come to help us! Other staff members were nice except him.
3 out of 5
by A verified traveler

you get what you pay for

Posted Jun 14, 2015
Pros: price.
Cons: lighting and cleanliness? the room just didn't feel inviting.
Location: restaurants and shopping in shinjuku
10 minute walk to shinjuku station which is great. facility itself is old and still uses metal keys. staff were helpful and very friendly for the most part. even assisted us in booking a room last minute (at 10PM day of check in).
3 out of 5
for Families
by A verified traveler from Munich

Sun Members Tokyo

Posted Jun 8, 2015
Pros: Price was good and could accommodate family of four. We stayed two nights before our departure home. Wi-Fi good. TV requires TV Card purchase.
Cons: Bathroom is small.
Location: Location is next to Washington Hotel in Tokyo. You can walk underground from Shinjuku if you follow signs to Tokyo Government Office.
I consider Sun Members Tokyo a value hotel. We chose it because all other hotels were 2x-3x the price for a family of four where we would have had to buy 2 rooms. We selected this hotel at they had 4 beds in room. Room was clean, bathroom small, and 10-12 min walk to Shinjuku station. All in all, just fine experience.
1 out of 5
by A verified traveler from Los Angeles, CA

Terrible experience, cannot recommend

Posted May 31, 2015
Pros: The overall location is nice next to city hall.
Cons: Please remove this hotel from Expedia until it is renovated. This is sub-standard
Location: Tokyo city hall roof top
This is a massively overly priced old and smelly hotel in a good location by the Tokyo city hall in Shinjuku. The hotel is old, not refurbished, the carpets smell bad, and probably people smoked there in the last couple of years. The staff is not pleasant and there is strict check out policy at 11am with a fine for every hour you are late for check out. even a 15 min later check out request was answered in a non Japanese rude way
4 out of 5
for Everyone
by A verified traveler from Chiba Japan

Reasonable price

Posted May 28, 2015
near to Tokyo Metropolitan Blgd. and very good location .good breakfast
4 out of 5
for Everyone
by A verified traveler

Nice,have breakfast

Posted May 16, 2015
4 out of 5
for Everyone
by A verified traveler from 名古屋


Posted May 14, 2015
4 out of 5
for Everyone
by A verified traveler from ロサンゼルス


Posted May 12, 2015
Pros: ロケーションと価格。
Cons: 隣の部屋の音は聞こえませんでしたが、廊下の音がつつぬけに聞こえるのは少し気になりました。
Location: ロケーションは新宿駅から徒歩10分ほどで便利だと思います。
全体的に施設とサービスは普通でしたが、ロケーションが良いのと料金が格安なので星4つです。 荷物をチェックイン前に預けたのですが、チェックインするまでにお部屋に運んでくれていました。次回に利用できる朝食券や宿泊ポイントを頂いたので、また利用したいと思っています。
4 out of 5
for Everyone
by A verified traveler from 大阪府


Posted May 3, 2015
新宿駅から少し離れていますが価格的にはいいホテルだと思います。 最上階の部屋からの眺めは良かったです。
2 out of 5
by A verified traveler

Check other options in the area

Posted Apr 25, 2015
Pros: Staff, location
Cons: Refurbishing of room
Location: Business area Observatory in Tokyo municipal building
Photos tell a different story of what the hotel really is, although the staff is diligent and always prompt to serve