Sun Members Tokyo Shinjuku

Excellent service by the staff. They can speak simple english.

I've been staying this little hotel on and off for 30 years. Although the hotel staff have been changed several times, I feel so comfortable; business like but welcoming atmosphere.

Reviews stated a 10-15 minute walk to the JR Shinjuku station; it felt more like a 20 - 30 minute walk. Better to take the more scenic route, which is above ground, rather than the long underpass walk.

Overall the room and breakfast are great, however, we found the hotel a little far from the shopping and restaurant areas. The nearest station is Tochomae Station which is about 8 minutes walk from the hotel.

No wifi in rooms, basic facilities . Could not log in wifi at lobby and the staff was not helpful at all.

Sun Members is a little hard to find. We took a taxi from the station because of luggage, and the taxi driver had to ask at a nearby hotel how to find it. (We had told him we knew it was near the Washington Hotel) Once we found it, he parked at the wrong door and there was no one to help get the suitcases up the steps. We found the second, level entrance later. The staff was very nice and helped us make reservations for a city tour. The room was fine with a small table and 3 chairs, but the bathroom was tiny with a faucet that worked for both the sink and the tub. Skip the breakfast buffet if you want eggs and bacon. If you are fine with rolls and cereal, it is OK. The best recommendation I can make is to walk over the block or so to the Tokyo Metropolitan Building and go up to the FREE observation deck on the 45th floor. We went at sunset, and it was beautiful. The building we went up in (there are two) also had a restaurant on that floor, so we splurged and had a very good dinner for under $35 each (no alcohol included).

No wifi in the room! Staff polite but not actually helpful.

Okay for budget stay, 8mins walk from station. Extremely small toilet even for skinny people. Wifi only at lobby. Not recommended to share with 3 or more, uncomfortable extra bed given.

I have no idea why their attitude cane be such unfriendly! All I experience in JP before are always good service. Some staffs of this hotel w/ impatient attitude when asking some questions....they supposed to be nice when customers need help!

Good location, just no more than 5 minutes walk to government. safe, lovely, clean.