Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant staff.

Posted Oct 17, 2014
Cons: Room needs to be updated.
Check in and out fine. Room needs updating. Restaurants in area. Parking area good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orkmey Scotlamd

Downtown acessability

Posted Oct 16, 2014
The kitchen area was very good and the room comfortable
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but nothing extraordinary

Posted Oct 1, 2014
Pros: Location and the room was big with a separate bedroom from the seating and desk area. There was also a decent size fridge and microwave.
Cons: Service was a bit slow. There was no remote control in my room and it took over an hour and 2 phone calls to the reception to get one.
Location: Good, lots of restaurant options nearby.
Overall fine, some aspects of the hotel have been updated, others not. Location is good close to many amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from kamloops

Awesome hotel close to everything!

Posted Sep 28, 2014
Was a beautiful hotel that met all our needs.... Close to everything the restraunt was amazing food. And fast! Employees were very polite.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Great place in Burnaby close to amenities

Posted Sep 22, 2014
Rooms were slightly outdated but very clean and well laid out. Close to a few really great restaurants and the sky train. Breakfast from the hotel was delicious. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best of limited options in Burnaby

Posted Sep 15, 2014
Cons: A little over-priced for Burnaby
Location: Brenwood Mall (under construction right now). LRT to Vancouver.
Face it Burnaby is not a destination and if you come here you are either coming because you are visiting someone as in our case or you don't want to stay in Vancouver for some reason. This hotel is perfectly adequate located in the Brentwood area close to the LRT station. Rooms are suites which is nice. They are clean and comfortable. Because of the location it can be a little noisy.
1 out of 5
by A verified traveler

Nice location, but hotel needs to be cleaned

Posted Sep 15, 2014
Rooms were dark and very dirty, bathroom was filthy, mould in showers
3 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel.

Posted Sep 14, 2014
Pros: It is in a convenience location.
Cons: The Elevators are extremely Slow.
Location: Lots of Shopping close by if you are into that also the Train Station is within walking distance.
The Hotel is located in the Center of Burnaby close to the BCIT Campus and also close to the Major Shopping Malls. Restuarants are with in walking distance.
3 out of 5
by A verified traveler from penticton

Busy Hotel on Lougheed

Posted Sep 8, 2014
Pros: Chambermaids were very friendly and accommodating!
The Hotel stay was just ok! The rooms were small, with the couch pulled out it would of been a fire hazard if there was a fire to break out in the middle of the night! We paid for an extra guest we did not receive any bedding! We called down and they told us it would be half an hour as no body else was on! We changed rooms for the second night, and asked for extra bedding, did not receive any until we called down again! A few times at the front desk no one was around, had to go to the Office and ask for assistance! Our cards did not work in the elevators a few times! Hot tub not working, pool was ok! Breakfast was ok, under staffed for Sunday and not set up as we sat outside.
3 out of 5
by A verified traveler from Toronto

Convenient location close to Skytrain

Posted Sep 8, 2014
Pros: Location
Cons: Bathroom lighting and a television in the living room
Location: Walking distance to the Skytrain. A few restaurants within walking distance, luckily. There is a large shopping mall a short drive away.
Management suddenly decided to close the restaurant on Labour Day Monday - I'm not sure if it was for the entire day. So no dinner, room service or happy hour available and no notice given. We had planned to dine there as we were flying home the next day. I found this unusual and annoying for a hotel to close all amenities. The bathroom light was a yellowy fluorescent which made it difficult to put makeup on etc. The room was comfortable enough but as there were no windows close to the living room, all lights had to be put on to be able to see what you are doing. The one television was in the bedroom.