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Dear Stuart,Thank you so much for staying with us at Radisson Hotel West Memphis. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service was a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.
Very clean room.
Nice staff. Well stocked breakfast.
STUART
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Stuart,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service and delicious breakfast offerings were highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.
Dear Elaine,Thank you for sharing your feedback. We're glad the restaurant contributed positively to your visit and hope the rest of your stay was just as enjoyable. It would be our pleasure to welcome you back to Radisson Hotel West Memphis in the future for another exceptional getaway.
Dear Crystal, Thank you for your review. We regret to learn that you were not fully satisfied with your experience. If you have any suggestions for areas in which we can look to make improvements, please feel free to reach out to us offline at any time. It was a pleasure having you here, and we hope we can change your perceptions with an improved visit in the future.
Property is close to highway, in photograph it looks new but it was not as Photoes, lobby carpet visibly looks dirty, room has vinyl flooring but it was not moped and same with bathroom, water splash marks were visible, we paid $140 per night but not worth
Shachi
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Shachi,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about cleanliness, and we'll relay your comments to our housekeeping staff to ensure our high standards of cleanliness are being met. Should you find yourself back in the area, please come see us again for the exceptional stay we know we're capable of providing you.
2/10 Terrible
Samuel
Traveled with partner
Mar 31, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Bed was soooo hard
Samuel
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Samuel,Thank you for your review. We regret that your experience was not as restful as you had hoped. Rest assured, your feedback about the bed will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back in the future for a more comfortable stay.
Dear Tung,Thank you for choosing Radisson Hotel West Memphis for your recent stay. Our priority is your comfort, and we're pleased you enjoyed your stay. We look forward to welcoming you back for another pleasant visit.
Beautiful new property but the location is kinda weird. But there are many hotels in the area and a casino too. The breakfast was awesome. There room doors have gaps so light comes thru and also noise. We could not sleep because of the noise all night. The mattresses have to be changed as they gave back ache to all of us the whole night. Staff great and facility very clean and modern touch.
Anita
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Anita,Thank you for taking a moment to review your recent experience. We're pleased to note that our hospitable team and high standards of cleanliness left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that your stay was not as restful as you had hoped. Your feedback about the mattresses and noise will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.
6/10 Okay
Nathaniel
Mar 15, 2024
Disliked: Property conditions & facilities
Was noisy had a truck stop vibe
Nathaniel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Nathaniel,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any noise issues during your visit, as this is never our intention. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider coming back to give us another chance soon; we're confident that we can impress you.
Dear Terrell,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Radisson Hotel West Memphis!
There is a treatment plant close by and the sewer gas made me nauseous and sick. Going to the dr today.
Darrell
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Darrell,Thank you for sharing your concerns with us. As you mentioned, there is a treatment plant in our area. We sincerely apologize for the inconvenience that caused and hope you're feeling better. Your input is appreciated and we wish you safe and pleasant travels.
6/10 Okay
Stephanie
Traveled with family and small children
Mar 4, 2024
Liked: Staff & service
Disliked: Cleanliness
I have stayed there several times and it was not as clean this time. Also I did not have hot water for a shower.
Stephanie
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Stephanie,Thank you so much for the feedback. We're sorry to hear about any cleanliness concerns during your visit, as well as any issues with the hot water. Our housekeeping and maintenance teams will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you.
Definitely not happy the location is bad. The bathroom door is broke. And won’t close in the shower so water goes everywhere they don’t do trash when cleaning room. And AC wasn’t cold
Brittanie
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Brittanie,Thank you for taking the time to share your insightful feedback on your recent stay. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that our accommodations did not meet all of your expectations and are sorry to hear you experienced problems in your room. We will have our maintenance team go through and fix everything so that this experience is not repeated. It would be an honor to be given another chance to win back your trust and give you the stay you deserve.
6/10 Okay
Ashley
Feb 25, 2024
Ashley
Stayed 1 night in Feb 2024
2/10 Terrible
Cardel
Feb 25, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel sits on the highway exit which attracts truck drivers and many other type of people. I felt unsafe in that atmosphere as a women traveling alone. The hotel was fair. Not for single women or families
Cardel
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Cardel,While our hotel met your needs, we regret that our location was not to your preference. Please know that guest safety is always our top priority and if there is ever a cause for concern, our team is happy to address it. Your feedback is appreciated, and we hope you had an enjoyable trip home.
Dear Tiago,Welcoming you to Radisson Hotel West Memphis was a treat! We are glad our location proved convenient, and overall, we hope our accommodations served you well. Consider staying with us again on a future trip!
Room is okay but there's a lot of things not working. Toilet, lamps, thermostat. Alongside the Interstate so it's very noisy. It's only a one night stay so it will work.
Kim
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Kim,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch accommodations, and apologize that you had some concerns. Your feedback will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.
Dear Dylan,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It was a pleasure to host you, and we hope you'll choose us again in the future.
Dear Angela,Thank you for staying at Radisson Hotel West Memphis. We're pleased to hear that you found our location convenient, and we look forward to welcoming you again.
Dear David,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your stay with us, and we hope you return soon.
Dear Glennis,Thank you for sharing your review with us. We're glad we were able to conveniently host you for your stay and hope to welcome you back in the future.
Great staff, very friendly and helpful. Large, clean rooms with a big TV that was easy to use (seems like a small thing but I’ve stayed at plenty of places that had a cheap TV and it can be really irritating). Super convenient freeway access with two gas stations within a half mile.
Erik
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Erik,We appreciate your feedback and are pleased you enjoyed your time with us. Thanks for complimenting our spacious accommodations, friendly team, and convenient location. Please make sure to visit us at Radisson Hotel West Memphis again!
Dear Ticie,Thank you for choosing Radisson Hotel West Memphis to host your stay. It is great to see that you liked our spacious, comfy rooms, and we trust you had a good night's sleep. Please come back and see us again soon.
Very close to Southland Casino, and the hotel provided a shuttle.
Stephanie
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Stephanie,Thanks for sharing your experience at Radisson Hotel West Memphis. It's terrific that you appreciated our convenient location and shuttle transportation. Safe travels, and come back soon.
The room was dusty and trash on the nightstand. The bathroom floor was dirty and there was two towels for a family of 4. Breakfast buffet did not look appealing, the eggs looked like they were swimming in butter. My kids said the muffins did not taste good. The only good thing was the beds were comfortable. It seems like the best option in the area.
Kimberly
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Kimberly,Thank you for your feedback. While we're glad you had a comfortable night's sleep, we apologize for any concerns about cleanliness and breakfast. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.
Dear Shemelle,Thank you for being our guest and leaving your review. As we always hope our guests have a perfect five-star experience, we are sorry if you have concerns. If you wish to discuss your experience so we have a better understanding of what we can do to impress you further in the future, please consider reaching out to us at the property.
Dear Evana,Thank you for being our guest at Radisson Hotel West Memphis and for taking the time to share your feedback. We are happy you enjoyed your stay, thanks in part to our safe parking and lovely decor. It would be a pleasure to welcome you back for another memorable visit.
Dear Tamra,Thanks for returning to Radisson Hotel West Memphis. You can always count on us for a great stay! We appreciate your review and look forward to your next visit.
Dear Jonathan,We are pleased that you enjoyed your overall experience here at Radisson Hotel West Memphis. During your future stay with us, please let our staff know how we can assist you and ensure you have another top-notch experience. Until then, we wish you well on your travels ahead.
Staff was friendly. The sheets smelt like they had been washed with restaurant linen.
Sabrina
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Sabrina,Thank you for your review of your recent stay with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback about the sheets will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you return in the future.