Lobby

Reviews of Radisson Hotel West Memphis

3 out of 5
Radisson Hotel West Memphis
2007 S. Service Road, 2007, West Memphis, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 462 out of 849 reviews" "
Rating 8 - Good. 184 out of 849 reviews" "
Rating 6 - Okay. 98 out of 849 reviews" "
Rating 4 - Poor. 48 out of 849 reviews" "
Rating 2 - Terrible. 57 out of 849 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

STUART

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Clean room and nice staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Stuart,Thank you so much for staying with us at Radisson Hotel West Memphis. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service was a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

STUART

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Nice staff. Well stocked breakfast.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Stuart,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly service and delicious breakfast offerings were highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Love the restaurant conscience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Elaine,Thank you for sharing your feedback. We're glad the restaurant contributed positively to your visit and hope the rest of your stay was just as enjoyable. It would be our pleasure to welcome you back to Radisson Hotel West Memphis in the future for another exceptional getaway.

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities
Fine
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Crystal, Thank you for your review. We regret to learn that you were not fully satisfied with your experience. If you have any suggestions for areas in which we can look to make improvements, please feel free to reach out to us offline at any time. It was a pleasure having you here, and we hope we can change your perceptions with an improved visit in the future.

10/10 Excellent

Quintavious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Shachi

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is close to highway, in photograph it looks new but it was not as Photoes, lobby carpet visibly looks dirty, room has vinyl flooring but it was not moped and same with bathroom, water splash marks were visible, we paid $140 per night but not worth
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Shachi,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about cleanliness, and we'll relay your comments to our housekeeping staff to ensure our high standards of cleanliness are being met. Should you find yourself back in the area, please come see us again for the exceptional stay we know we're capable of providing you.

2/10 Terrible

Samuel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Bed was soooo hard
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Samuel,Thank you for your review. We regret that your experience was not as restful as you had hoped. Rest assured, your feedback about the bed will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back in the future for a more comfortable stay.

10/10 Excellent

Paige

Stayed 1 night in Mar 2024

10/10 Excellent

Tung

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay at
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Tung,Thank you for choosing Radisson Hotel West Memphis for your recent stay. Our priority is your comfort, and we're pleased you enjoyed your stay. We look forward to welcoming you back for another pleasant visit.

6/10 Okay

Anita, Grand Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property but the location is kinda weird. But there are many hotels in the area and a casino too. The breakfast was awesome. There room doors have gaps so light comes thru and also noise. We could not sleep because of the noise all night. The mattresses have to be changed as they gave back ache to all of us the whole night. Staff great and facility very clean and modern touch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Anita,Thank you for taking a moment to review your recent experience. We're pleased to note that our hospitable team and high standards of cleanliness left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that your stay was not as restful as you had hoped. Your feedback about the mattresses and noise will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

6/10 Okay

Nathaniel

Disliked: Property conditions & facilities
Was noisy had a truck stop vibe
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Nathaniel,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any noise issues during your visit, as this is never our intention. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider coming back to give us another chance soon; we're confident that we can impress you.

10/10 Excellent

Terrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Terrell,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Radisson Hotel West Memphis!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Darrell

Traveled with partner
Liked: Staff & service
There is a treatment plant close by and the sewer gas made me nauseous and sick. Going to the dr today.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Darrell,Thank you for sharing your concerns with us. As you mentioned, there is a treatment plant in our area. We sincerely apologize for the inconvenience that caused and hope you're feeling better. Your input is appreciated and we wish you safe and pleasant travels.

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I have stayed there several times and it was not as clean this time. Also I did not have hot water for a shower.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Stephanie,Thank you so much for the feedback. We're sorry to hear about any cleanliness concerns during your visit, as well as any issues with the hot water. Our housekeeping and maintenance teams will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you.

8/10 Good

Jason

Stayed 1 night in Feb 2024

2/10 Terrible

Brittanie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not happy the location is bad. The bathroom door is broke. And won’t close in the shower so water goes everywhere they don’t do trash when cleaning room. And AC wasn’t cold
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Brittanie,Thank you for taking the time to share your insightful feedback on your recent stay. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that our accommodations did not meet all of your expectations and are sorry to hear you experienced problems in your room. We will have our maintenance team go through and fix everything so that this experience is not repeated. It would be an honor to be given another chance to win back your trust and give you the stay you deserve.

6/10 Okay

Ashley

Stayed 1 night in Feb 2024

2/10 Terrible

Cardel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel sits on the highway exit which attracts truck drivers and many other type of people. I felt unsafe in that atmosphere as a women traveling alone. The hotel was fair. Not for single women or families
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Cardel,While our hotel met your needs, we regret that our location was not to your preference. Please know that guest safety is always our top priority and if there is ever a cause for concern, our team is happy to address it. Your feedback is appreciated, and we hope you had an enjoyable trip home.

10/10 Excellent

Tiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to Memphis is really easy
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Tiago,Welcoming you to Radisson Hotel West Memphis was a treat! We are glad our location proved convenient, and overall, we hope our accommodations served you well. Consider staying with us again on a future trip!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Traveled with group
Liked: Cleanliness, staff & service
Room is okay but there's a lot of things not working. Toilet, lamps, thermostat. Alongside the Interstate so it's very noisy. It's only a one night stay so it will work.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Kim,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch accommodations, and apologize that you had some concerns. Your feedback will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Lanikia

Stayed 1 night in Feb 2024

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and very nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Dylan,Thank you so much for choosing to stay with us at Radisson Hotel West Memphis. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It was a pleasure to host you, and we hope you'll choose us again in the future.

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Angela,Thank you for staying at Radisson Hotel West Memphis. We're pleased to hear that you found our location convenient, and we look forward to welcoming you again.

10/10 Excellent

Chad, Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear David,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your stay with us, and we hope you return soon.

10/10 Excellent

Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

GLENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for a couple of nights
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Glennis,Thank you for sharing your review with us. We're glad we were able to conveniently host you for your stay and hope to welcome you back in the future.

10/10 Excellent

Yanshan

Stayed 1 night in Jan 2024

10/10 Excellent

Lana

Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Ira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

AMAURY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hotel was just perfect.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Amaury,We're delighted you enjoyed your stay at Radisson Hotel West Memphis! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in West Memphis
Great staff, very friendly and helpful. Large, clean rooms with a big TV that was easy to use (seems like a small thing but I’ve stayed at plenty of places that had a cheap TV and it can be really irritating). Super convenient freeway access with two gas stations within a half mile.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Erik,We appreciate your feedback and are pleased you enjoyed your time with us. Thanks for complimenting our spacious accommodations, friendly team, and convenient location. Please make sure to visit us at Radisson Hotel West Memphis again!

10/10 Excellent

Ticie

Liked: Cleanliness, property conditions & facilities
Spacious
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Ticie,Thank you for choosing Radisson Hotel West Memphis to host your stay. It is great to see that you liked our spacious, comfy rooms, and we trust you had a good night's sleep. Please come back and see us again soon.

2/10 Terrible

Latrice

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Southland Casino, and the hotel provided a shuttle.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Stephanie,Thanks for sharing your experience at Radisson Hotel West Memphis. It's terrific that you appreciated our convenient location and shuttle transportation. Safe travels, and come back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
More like a 2 star hotel.
The room was dusty and trash on the nightstand. The bathroom floor was dirty and there was two towels for a family of 4. Breakfast buffet did not look appealing, the eggs looked like they were swimming in butter. My kids said the muffins did not taste good. The only good thing was the beds were comfortable. It seems like the best option in the area.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Kimberly,Thank you for your feedback. While we're glad you had a comfortable night's sleep, we apologize for any concerns about cleanliness and breakfast. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Shemelle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Shemelle,Thank you for being our guest and leaving your review. As we always hope our guests have a perfect five-star experience, we are sorry if you have concerns. If you wish to discuss your experience so we have a better understanding of what we can do to impress you further in the future, please consider reaching out to us at the property.

10/10 Excellent

Angelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Madeline, Hilton Head

Stayed 1 night in Dec 2023

8/10 Good

Evana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lighting in the parking area. Decor nice
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Evana,Thank you for being our guest at Radisson Hotel West Memphis and for taking the time to share your feedback. We are happy you enjoyed your stay, thanks in part to our safe parking and lovely decor. It would be a pleasure to welcome you back for another memorable visit.

10/10 Excellent

Tamra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
our stay was great as usual
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Tamra,Thanks for returning to Radisson Hotel West Memphis. You can always count on us for a great stay! We appreciate your review and look forward to your next visit.

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not too bad considering the area
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Jonathan,We are pleased that you enjoyed your overall experience here at Radisson Hotel West Memphis. During your future stay with us, please let our staff know how we can assist you and ensure you have another top-notch experience. Until then, we wish you well on your travels ahead.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Sabrina

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. The sheets smelt like they had been washed with restaurant linen.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Sabrina,Thank you for your review of your recent stay with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback about the sheets will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you return in the future.