4/10 很差
Abigail
与家人及幼儿出行
2024 年 6 月 10 日
不满意:清洁度、服务设施、住宿条件和设施
This building has the potential to be awesome, however it was a flop. Some staff were very kind, while others couldn’t be bothered to do their job. The pool was what the kids were the most excited for, but the slide has been non-operational for SEVEN YEARS… and the small pool was freezing. Seems people in Alamosa don’t know how to fix water pumps and heaters… There were little things that were bothersome, like broken tiles on the floor and carpet with huge waves throughout, which created a tripping hazard in our private room and the rented conference room. None of the doors to the building were locked, even at night. Our large bath had no plug, and we wouldn’t have used it anyway due to the questionable contents down and around the drain. We stayed three nights and our room was never cleaned or restocked the entire time (and we never had our do not disturb card on the handle). As said, if the staff seemed to care a little more and put some effort in to shine this place up, people would likely want to come give it a go. Fix the slide, fix broken soap dispensers, provide items to actually allow the amenities claimed to be provided to be usable, smile at your customers, act like you have some pride in where you live and what you do for a living- that’s what I would tell anyone who cared to make this hotel better. This hotel could be so cool. Big missed opportunity and poor management. Sad it didn’t go different, as we will never be back when visiting the gators and sand dunes…
Abigail
2024 年 6 月入住 3 晚