2/10 糟糕
Beth
与家人出行, 团体旅客
2024 年 6 月 6 日
不满意:员工和服务、服务设施、住宿条件和设施
The staff at this facility are rude and disrespectful. The hotel itself is not forthright when it comes to letting patrons know about changes in their reserved rooms or extra charges. Staff members on different shifts are not aware of polices that other employees are aware of. We were told we were sent an email regarding the change in our room and I did not receive any such email and had proof. If there is a hold on a credit card they need to explain they are actually withdrawing the money from the account at that time. We asked several times whether or not the money would be withdrawn and were told every time it would not be withdrawn. If the pool is to be closed during a person’s stay, an email should be sent regarding those changes. There were several things in the rooms that needed to be fixed as they were broken.
Beth
2024 年 6 月入住 3 晚