I had a disappointing experience at this hotel due to their inadequate room cleaning service and poor handling of a situation where I left important documents in the safe. Initially, the room cleaning service was not performed unless requested, which was inconvenient. When I realized I had left crucial documents in the safe after checking out, the staff's response was unhelpful and dismissive. Upon contacting the front desk, I was informed that the room had been cleaned and no items were found. Despite my insistence, the staff seemed reluctant to investigate further or assist me in retrieving the documents. It took significant effort on my part, involving my mother returning to the hotel and the manager's intervention, before the documents were finally located in the room. The lack of cooperation from the staff member who initially handled my inquiry was frustrating. Their dismissive attitude and reluctance to address the issue in a timely and efficient manner reflected poorly on the hotel's customer service standards. Overall, this experience left me feeling dissatisfied and inconvenienced. I would not recommend this hotel to others based on the subpar room cleaning service, unhelpful staff response, and the overall lack of professionalism displayed in handling this situation.