2/10 糟糕
Karyn
与家人出行
2024 年 5 月 26 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked the Eagle' Nest through Expedia. It said check-in was from 3pm to 11 am. We arrived around 3am and told our reservations were cancelled because we were trying to check in too late. This left me, my wife and two kids trying to find a hotel at 330 in the morning. The staff made no attempt to take care of the issue. They told us we could come back at 3pm, but we would need to rebook the room as they had cancelled our 3 night stay. They then tried to bill us for the room that they cancelled on us. Thankfully expedia took care of the billing for us.
Karyn
2024 年 5 月入住 3 晚