餐厅
查看供应情况

关于腓尼基大酒店的点评

4 out of 5
腓尼基大酒店
87, Alexandru Serbanescu Boulevard, Sector 1, Bucharest

点评

8.2

很好

10 分 - 超赞。65 条好评，共有 158 条点评" "
8 分 - 还可以。60 条好评，共有 158 条点评" "
6 分 - 一般。18 条好评，共有 158 条点评" "
4 分 - 很差。7 条好评，共有 158 条点评" "
2 分 - 糟糕。8 条好评，共有 158 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

8.6/10

服务设施

8.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Raisa

2024 年 4 月入住 3 晚

10/10 超赞

arman

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel with super friendly staff, it was my second time staying with Phoenicia and definetely not my last ! Best hotel in Bucharest with amazing facilities
2024 年 3 月入住 2 晚
Vlad, Guest Relation Officer 于 2024 年 3 月 27 日 的回复
Dear Mr. Arman, Thank you for taking your time to rate your experience at Phoenicia Grand Hotel!Hope to welcome you again soon !Best regards,

8/10 还可以

Safa

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
friendly staff
2024 年 3 月入住 1 晚
Vlad, Guest Relation Officer 于 2024 年 3 月 27 日 的回复
Dear Mrs. Safa,Thank you for reviewing your experience at Phoenicia Grand Hotel! Your feedback was shared with the staff. Truly hope to welcome you again in a future trip to Bucharest !Regards,

2/10 糟糕

Adnan

商务旅客
不满意：员工和服务，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

steve，dedham

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Full service property close to the airport. I have only two observations worth noting 1. The restaurant - We were there on a thursday night and ordered a few items. We were informed that said items were not available that night. This was soup, a burger, and a pizza. These are perhaps the easiest things a restaurant provides. Not sure why, but it seemed rather odd, especially for such a large property. 2. There is a club inside of the hotel that they seem to treat mysteriously. I forget the exact name but it's something like Club Misti. What it was was a small room, a small bar, a few couches, a pool table, and a stage with a stripper pole. There were also three working women there . I do not know to what exactly there services were, but it is a rather seedy thing that perhaps should not be a part of an otherwise respectable looking hotel. Maybe this is how things are done in Romania, and it's a common thing in nice hotels, but i didnt see anything like this anywhere else while I toured to country.
2023 年 11 月入住 1 晚

10/10 超赞

Nazrin

2023 年 11 月入住 6 晚

8/10 还可以

jan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

4/10 很差

Atsushi，Duesseldorf

不满意：员工和服务，清洁度
2023 年 11 月入住 2 晚

10/10 超赞

Wissam

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
2023 年 11 月入住 2 晚
Vlad, Guest Relation Officer 于 2023 年 11 月 16 日 的回复
Dear Wissam,Thank you for the great review, we are looking forward to welcome you again!Have a nice day !

4/10 很差

flavio

商务旅客
不满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 4 晚
Vlad, Guest Relation Officer 于 2023 年 11 月 13 日 的回复
Dear flavio,Thank you for sharing your feedback about your stay at Phoenicia Grand Hotel. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Phoenicia Grand Hotel. Yours sincerely, Phoenicia Grand Hotel Team

8/10 还可以

michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was nice and close to airport.
2023 年 10 月入住 1 晚
Vlad, Guest Relation Officer 于 2023 年 10 月 9 日 的回复
Dear michael,We appreciate the great rating you have posted and look forward to welcoming you back at Phoenicia Grand Hotel in the near future.With best regards,

10/10 超赞

Florin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Vlad, Guest Relation Officer 于 2023 年 10 月 9 日 的回复
Dear Florin,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Phoenicia Grand Hotel! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 很差

Lucian

2023 年 3 月入住 2 晚
Phoenicia Grand Hotel Team 于 2023 年 3 月 21 日 的回复
Dear Lucian,Thank you for taking your time to note us. We are really concerned about the score you gave to the hotel and would appreciate to receive from you more details about what you disliked. We are hoping to have more opportunities in future to welcome you back and to change your opinion. Best Regards, Phoenicia Grand Hotel Team

4/10 很差

David

2023 年 3 月入住 2 晚
Phoenicia Grand Hotel Team 于 2023 年 3 月 21 日 的回复
Dear David,Thank you for sharing your note and for your stay at Phoenicia Grand Hotel. We are really unhappy with this low score and would appreciate to get more details about what you disliked in order to improve ourselves. We look forward for your return hoping we can offer you a better experience. Yours sincerely, Phoenicia Grand Hotel Team

8/10 还可以

sabine

2023 年 1 月入住 1 晚
Phoenicia Grand Hotel Team 于 2023 年 3 月 21 日 的回复
Dear Sabine.Thank you for the feedback on your recent stay with us. It is nice to learn that you had a good stay, hope that you will come again in the future. Warm regards,Phoenicia Grand Hotel Team

10/10 超赞

Keren

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚

8/10 还可以

Thomas

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schönes Zimmer
2022 年 10 月入住 1 晚
Phoenicia Grand Hotel Team 于 2022 年 11 月 2 日 的回复
Sehr geehrte/r Thomas,Wir danken Ihnen, dass Sie sich für Phoenicia Grand Hotel entschieden haben und freuen uns ganz besonders über Ihre gute Beurteilung. Hoffentlich können wir Sie bald wieder bei uns begrüßen.Mit herzlichen Grüßen,

8/10 还可以

Bruce

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Attentive and helpful staff. Good breakfast.
2022 年 10 月入住 3 晚
Phoenicia Grand Hotel Team 于 2022 年 11 月 2 日 的回复
Dear Guest,Thank you for recommending Phoenicia Grand Hotel after the experience you had with us! We are delighted to hear that you appreciated our extensive breakfast buffet and that our staff and the service you received made such a positive impression. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Phoenicia Grand Hotel.Best Regards,

4/10 很差

Calin

与配偶出行
满意：服务设施
不满意：住宿条件和设施，清洁度
The room was dirty and ugly. Dirty air conditioner with a bad smell. Bathroom wasnt cleaned before me
2022 年 8 月入住 1 晚
Phoenicia Grand Hotel Team 于 2023 年 3 月 21 日 的回复
Dear Calin,We are sorry to hear about your recent stay. We try our best to make everyone feel welcomed. While it didn't meet your expectations, we still hope you had a good time. Hopefully we wish we can be the place you are looking for in your next visit. With kind regards, Phoenicia Grand Hotel Team

10/10 超赞

Marius

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 2 晚
Phoenicia Grand Hotel Team 于 2022 年 6 月 22 日 的回复
Dear Marius, Thank you for taking the time to share your review following your recent stay at Phoenicia Grand Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Phoenicia Grand Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards, Phoenicia Grand Hotel Team

8/10 还可以

Elena

2022 年 5 月入住 4 晚
Phoenicia Grand Hotel Team 于 2022 年 6 月 22 日 的回复
Dear Elena, Thank you for your review. It was a pleasure to have you as guest. We hope to welcome you back the next time. Warm regards, Phoenicia Grand Hotel Team

8/10 还可以

Fungai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2022 年 4 月入住 1 晚
Phoenicia Grand Hotel Team 于 2022 年 6 月 22 日 的回复
Dear Fungai, At Phoenicia Grand Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards, Phoenicia Grand Hotel Team

8/10 还可以

Michel

2022 年 3 月入住 1 晚

10/10 超赞

Charles

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room good location
Good room slightly too warm and couldn’t regulate the heating
2021 年 12 月入住 1 晚
Phoenicia Grand Hotel Team 于 2022 年 7 月 1 日 的回复
Dear Michel, Many thanks for choosing to visit Phoenicia Grand Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future. With kind regards, Phoenicia Grand Hotel Team

8/10 还可以

Jean Christophe

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
satisfaisant
hôtel conforme a la description, personnel attentionné dont certains étaient francophones. restaurant de l’hôtel correct . Adapté pour un séjour professionnel (excellente connexion Wifi , bureau dans la chambre) dans l'ensemble satisfaisant
2021 年 10 月入住 5 晚
Claudia T. 于 2021 年 10 月 22 日 的回复
We are delighted to hear that we have met your expectations. Thank you for staying at the Phoenicia Grand Hotel!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Alternative airport hotel
Convenient hotel with nice comfortable rooms with fine beds. Breakfast is extensive, fresh orange juice. Many menu choices for dinner in the restaurant. Parking is free.
2021 年 10 月入住 2 晚
Claudia T. 于 2021 年 10 月 12 日 的回复
We are delighted to hear that your stay was comfortable! Our team thanks you for your positive feedback and we are waiting for your next visit to Bucharest!

10/10 超赞

Piotr

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Polecam
Bardzo dobry hotel, położenie blisko jeziora. Jakość pokoi, obsługi i jedzenia bez zarzutu, polecam!
2021 年 7 月入住 2 晚
Claudia T. 于 2021 年 7 月 19 日 的回复
Thank you for your appreciation!

8/10 还可以

Mihai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not what it used to be
+ nice room furniture and colors - bathroom needs an upgrade, sink has age spots, shower missing pieces. Phoenicia had the greatest breakfast but now it was simple. Will give it a second thought next time if I will book at Phoenicia again.
2021 年 5 月入住 1 晚
Claudia T. 于 2021 年 5 月 25 日 的回复
Thank you for this positive feedback and we are delighted that you had an excellent stay. We are waiting for you to be our guest again

8/10 还可以

Alan

2021 年 4 月入住 3 晚
Phoenicia Grand Hotel Team 于 2021 年 4 月 28 日 的回复
Dear Alan, We noted with pleasure the positive rating you have posted on your Phoenicia Grand Hotel experience. And look forward to welcoming you back. With best regards, Phoenicia Grand Hotel Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 3 月入住 1 晚
Claudia T. 于 2021 年 4 月 12 日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Laura

满意：清洁度、员工和服务、住宿条件和设施
ok..
Was ok for the price we payed, the only thing I didn’t liked was the mattress that is very hard and I couldn’t sleep all night
2020 年 9 月入住 1 晚
Claudia T. 于 2020 年 10 月 13 日 的回复
Thank you for taking the time to share your experience with us! Looking forward to welcoming you again when your travel brings you back to Bucharest!

10/10 超赞

attila

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 2 晚
Claudia 于 2020 年 6 月 9 日 的回复
Thank you for the appreciation shown towards our facility. We are looking forward to having you as a guest again.

8/10 还可以

Colin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Nice Hotel the staff were efficient and helpful. the food excellent.
2020 年 3 月入住 1 晚
Claudia Tane 于 2020 年 3 月 19 日 的回复
Thank you for your feedback1

8/10 还可以

Bogchan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
가성비 우수
시설은 약간 노후 되었지만 스탭들의 친절함이 인상에 남고 조식이 언제나 맘에 듭니다. 그러나 시설이나 서비스에 비해 숙박비가 비교적 저렴해서 언제나 우선적 선택이 가능합니다.
2020 年 2 月入住 7 晚
Claudia Tane 于 2020 年 3 月 19 日 的回复
Thank you very much for taking the time to review our hotel. We truly appreciate your honest and constructive feedback.

10/10 超赞

Octavian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Claudia Tane 于 2020 年 3 月 5 日 的回复
Thank you for your feedback!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bien
Bel hôtel, personnel sympathique. Les chambres mériteraient un petit rafraîchissement. Excellent petit déjeuner.
2020 年 2 月入住 2 晚
Claudia Tane 于 2020 年 3 月 5 日 的回复
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires!

10/10 超赞

Daniel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Great internet speed 100Mbit upload/download with possibility to use LAN cable and incredible good breakfast (fantastic real juices made from real fruit just in fron of you)
2019 年 12 月入住 1 晚
Claudia Tane 于 2020 年 1 月 6 日 的回复
Thank you very much for your feedback. We are delighted you enjoyed our breakfast buffet and that you appreciate our services. We hope to have you as our guest again!

10/10 超赞

Vitezslav

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚
Claudia Tane 于 2020 年 1 月 6 日 的回复
Thank you for your feedback!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Prima di tutto la struttura gli ambienti molto accoglienti e la la prima colazione eccellente
2019 年 12 月入住 1 晚
Claudia Tane 于 2020 年 1 月 6 日 的回复
Thank you for your feedback. We are glad you enjoyed our services and we hope to accommodate you again in the near future!

6/10 一般

Dr Jürn Hinnerk

商务旅客
不满意：员工和服务
2019 年 11 月入住 1 晚
Claudia 于 2019 年 11 月 20 日 的回复
Thank you!

8/10 还可以

Philippe

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a very short stay, a night stop over in Bucarest between 2 flights. So I was looking for a good hotel near the airport, with restaurant, bar and confortable. It checked all options! And on top, the breakfast was amazing, had everything you can imagine, even fresh baked pizza at 7am :) Unfortunately I didn't have much time to enjoy it. For a tourist visit to Bucarest is a bit far from the city centre and not ideal though.
2019 年 11 月入住 1 晚
Claudia Tane 于 2020 年 1 月 6 日 的回复
We hope your next stay at Phoenicia Grand Hotel will be an even greater experience!

8/10 还可以

Matias

商务旅客
满意：清洁度、员工和服务、客房舒适度
Business stay
Breakfast was amazing: huge choice, tasty, ... Rooms were okay, big, ... To improve: carpets on the corridors were stained. The worst thing was the gym: unbelievable.... small, old, smelly, .... pretty bad.
2019 年 10 月入住 2 晚
Claudia 于 2019 年 11 月 7 日 的回复
Thank you for appreciating our breakfast and our rooms. Improving our services is a permanent issue for us and our costumers suggestions are very important, so your remarks do not go unnoticed. Looking forward to have you as a guest again.

10/10 超赞

真实旅客

2019 年 10 月入住 2 晚
Claudia 于 2019 年 11 月 7 日 的回复
Thank you!

8/10 还可以

真实旅客

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
Claudia 于 2019 年 11 月 7 日 的回复
Thank you!

6/10 一般

真实旅客

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
The building is very nice. The reception is looking great. The service and bell boys are very friendly. Yet the room and the hallway are not up to par. Hallways carpets are dirty with spots. In room carpets while nice, have spots from previous patrons unfortunately. The air conditioner?! A bad joke. Super old and battery blowing any cold air. Given the location the room costs are kind of on the high end. Something happened in the post couple of years, as this hotel was nicer. Will not stay here anymore
2019 年 9 月入住 2 晚
Claudia 于 2019 年 11 月 7 日 的回复
Thank you for your feedback and for pointing out the areas which need improvement within the hotel. We assure you of our prompt action on all mentioned points.

6/10 一般

真实旅客

2019 年 9 月入住 2 晚
Claudia 于 2019 年 11 月 7 日 的回复
Thank you!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast buffet had plenty of options to choose from. One of the best I’ve seen, top quality
2019 年 9 月入住 2 晚
Claudia Tane 于 2019 年 9 月 27 日 的回复
Thank you for appreciating our breakfast.

8/10 还可以

BATTERY SUPPLIES NV

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommended for business travellers.
This large hotel offers many parking availability which is very convenient in Bucharest. Rooms were large and comfortable. The reception staff was very friendly. Good WIFI. Breakfast is very rich and offers fresh dishes. They have two restaurants: Italian and Lebanese. I tried the Lebanese one and this was good. I did not try the wellness facilities. I recommend this hotel for business travellers.
2019 年 9 月入住 1 晚
Claudia Tane 于 2019 年 9 月 10 日 的回复
Thank you for your positive feedback! Our goal is to make our guests happy and comfortable during their stay. Looking forward to having your as our guest again!

8/10 还可以

GF

满意：清洁度、服务设施、住宿条件和设施
Close to the airport, nice restaurants on site and amazing breakfast
2019 年 8 月入住 1 晚
Claudia Tane 于 2019 年 8 月 13 日 的回复
Thank you for your positive feedback and appreciation.

10/10 超赞

Konstantinos

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 3 晚
Claudia Tane 于 2019 年 7 月 31 日 的回复
Thank you!