“The hotel itself is decently maintained mostly.. We were greeted with a welcome drink during check in, that was nice! The room was spacious. Housekeeping was mostly on point. Breakfast buffet was great, lots of variety. The pool area was a bit underwhelming though. The reception staff was very cordial and helpful throughout the stay!
Some minor things that could be improved -
1. There was only 1 towel and 1 glass of water when we checked in. Considering that the hotel knows that there are 2……
“We had booked for two nights 3 deluxe bedrooms all of which were dirty poorly and maintained. We were there for a wedding weekend and they were fully booked and they didn’t have any rooms to move us to. They said they may be able to move us the following day.
All the rooms had dirty with black moldy bathrooms and disgusting shower curtains. 1 of the rooms also had disgusting marks on the headboard. All the rooms had filthy lampshades.
I complained straight away they attempted to clean 1 of……
“My in-laws had a wonderful stay at Sands Point. They really appreciated the staff for being so warm and helpful throughout their stay at the property. The breakfast made a fantastic start to their day to explore the city.The tea cakes/dessert were really delicious.Thank you for making their trip so relaxing and comforting.”