2/10 糟糕
david
团体旅客
2024 年 5 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We called before 6pm, explaining that we will arrive "at 11pm", they said "OK" .
We arrived at 11pm, nobody was there in the reception, everything closed, TV on in their office and I can hear noise inside, but nobody answered the door despite many knocks.
A horrible experience to drive half a night - advise the hotel - only for them to not listen and still close their office and then accept the money?!
This is the type of hotel to avoid, they do not speak English well, do not listen, and do not accept refunds. We stayed nearby at ST resort that same night and Wow what a blessing.
You judge a hotel by their ability to listen, and implement especially when you communicate properly.
Do NOT recommend this place, there are others nearby more responsible.
david
2024 年 3 月入住 1 晚