Dear Mr/Mrs.Kok Yong,Thank you for taking the time to share your feedback. We are sorry to hear that you found the breakfast cooked food not very appetising.Your comments are important to us, and we will be sure to pass them along to our culinary team to review and improve the quality of our breakfast offerings. Our goal is to provide a delightful dining experience for all our guests, and your feedback helps us identify areas for improvement.We appreciate your input and hope to have the opportunity to serve you better in the future. Should you have any other suggestions or concerns, please feel free to let us know.Thank you for choosing Aston Inn Gideon.Warm regards, Management Aston Inn Gideon Batam

Dear Valued Guest. Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued GuestThanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued GuestThanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued GuestThanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued Guest.Thanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.William.Thanks for leaving us your review. We are thrilled that you loved your experience.I hope you enjoy our hotel and come back to stay in the future.regarding your review we investigation for solve the issues. Your review reaffirms the hard work we put in every day. So thanks for your words, and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.Kitty.Thanks for leaving us your review. We are thrilled that you loved your experience.I hope you enjoy our hotel and come back to stay in the future. Your review reaffirms the hard work we put in every day. So thanks for your words, and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.Simon.Thanks for leaving us your review. We are thrilled that you loved your experience.I hope you enjoy our hotel and come back to stay in the future. Your review reaffirms the hard work we put in every day. So thanks for your words, and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.Choon.Thank you foryour review 4 star ASTON INN GIDEON Batam. Your recommendations can be very helpful for other travellers looking for accommodation in the area. Giving insight into comforts and dining options can help others in making the right decision to stay at Aston Inn Gideon BATAM. Thank you for sharing your positive experience!

Dear Valued Guest.Thanks for leaving review. regarding the room experiences , we sorry for inconvenience an we will investigation and improvement.we apreciated and we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon - Batam

Dear Mr.Amar.Thank you for providing a perfect review for ASTON INN GIDEON Batam. Your recommendations can be very helpful for other travellers looking for accommodation in the area. Giving insight into comforts and dining options can help others in making the right decision to stay at Aston Inn Gideon BATAM. Thank you for sharing your positive experience!

Dear Valued Guest. Thank you for give review perfect for ASTON INN GIDEON Batam. Your recommendations can be very helpful for other travellers looking for accommodation in the area. Giving insight into comforts and dining options can help others in making the right decision to stay at Aston Inn Gideon BATAM. Thank you for sharing your positive experience!

Dear Mr Walter. Thank you for give review perfect for ASTON INN GIDEON Batam. Your recommendations can be very helpful for other travellers looking for accommodation in the area.sorry for inconvenience regarding wifi we investigated with related team.your Giving insight into comforts and dining options can help others in making the right decision to stay at Aston Inn Gideon BATAM. Thank you for sharing your positive experience!

Dear Mr.Azhar. Thank you for give review perfect for ASTON INN GIDEON Batam. Your recommendations can be very helpful for other travellers looking for accommodation in the area. Giving insight into comforts and dining options can help others in making the right decision to stay at Aston Inn Gideon BATAM. Thank you for sharing your positive experience!

Dear Mrs Yasmin.We appreciate you taking the time to share your experience with us during your recent stay at ASTON INN Gideon Batam.We are sorry to learn about the inconvenience you experienced. Our housekeeping team will investigate this matter promptly to ensure such issues are resolved for future guests.We regret to hear that you did not find our staff to be as helpful as expected.we will use this as an opportunity to enhance our service and guest assistance.We continuously strive to improve our offerings, and your feedback will guide us in making necessary enhancements.thank you for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards Management ASTON INN Gideon Batam

Dear Mr.KimThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon - Batam

Dear Mr.Cheng.We appreciate you taking the time to share your experience with us during your recent stay at ASTON INN Gideon Batam.We are sorry to learn about the inconvenience you experienced .our house keeping team will investigate this matter promptly to ensure such issues are resolved for future guests.We regret to hear that you did not find our staff to be as helpful as expected.we will use this as an opportunity to enhance our service and guest assistance.We continuously strive to improve our offerings, and your feedback will guide us in making necessary enhancements.thank you for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards Management ASTON INN Gideon Batam

Dear Mrs Swanny.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day.we follow up with related departments for improvement. So thanks for your words, and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr Choon.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day.regarding traffic issues, we follow up with related departments for improvement. So thanks for your words, and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr Khairo.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day we follow up to threatment room. So thanks for your words and we look forward to seeing you again.Best regards,Management ASTON INN Gideon Batam.

Dear Mr.WilliamThanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.Boo.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. our staff happy to read this.So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.SandyThanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again.Best regards,Management ASTON INN Gideon Batam

Dear Mr.Jasmond.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again.Best regards,Management ASTON INN Gideon Batam

Dear Mr.NicoleThanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr.RonThanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Mr/Ms. Mary Tang Ngiap Luan.Greeting From ASTON INN Gideon Batam.I hope this message finds you well. I am writing to extend my heartfelt apologies for the disappointments and inconveniences encountered during your recent stay with us.Your feedback regarding the room arrangements and in-house massage experience is deeply concerning. It pains us to learn that we did not meet your expectations and deliver the level of service we aim to provide.We understand your disappointment in not receiving the requested extra beddings, towels, pillows, or blankets for the third guest. Additionally, the requirement for an additional charge of 350,000Rp per room per night was not aligned with your initial booking request, and for that, we sincerely apologize for the inconvenience caused.We need to clarify that there was a miscommunication here, your booking was from Expedia but in our system it was entered from Threeparty and this is what made us not receive full information from your previous booking and also for the room paid for it did not include the cost of an extra mattress so at the time At reception we ask for additional amounts for your requestRegarding the in-house massage services, the shortcomings and experience you described are indeed disheartening. The non-arrival of the third masseuse as well as the subpar service provided by the two young masseuses using their mobile phones during the massage session are unacceptable. Please be assured that we take your feedback seriously and will address this matter promptly.Furthermore, we regret that the breakfast did not meet your expectations. We understand that the failure to deliver on this front also added to your dissatisfaction.We genuinely appreciate your feedback as it serves as a valuable tool for us to identify areas for improvement. Rest assured, your comments will be addressed with the utmost urgency to prevent similar occurrences in the future.Please accept our deepest apologies for the inconveniences you encountered. We sincerely hope for another opportunity to provide you with a more pleasant and improved experience during your next visit.Thank you for your understanding and for bringing these issues to our attention.Best Regards Management ASTON INN Gideon Batam

Dear Mr.William,Greeting From ASTON INN Gideon Batam.We hope this message finds you well. On behalf of Aston Inn Gideon Batam, I want to express our sincere gratitude for your positive comment regarding our services.Thank you for your feedback highlighting our convenient offerings. We are thrilled to know that our services met your expectations and contributed to a favorable experience during your stay.Your satisfaction is our top priority, and it brings us immense joy to learn that our efforts in providing convenience have been appreciated. Your feedback serves as a great source of motivation for us to continually enhance and maintain our high standards of service.Once again, thank you for choosing Aston Inn Gideon Batam. We look forward to welcoming you back and providing you with another exceptional experience.Best Regards Management ASTON INN Gideon Batam

Dear Mr.Loke.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued Guest.Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us..We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.

Dear Value Guest I hope this message finds you well. I am writing on behalf of ASTON INN Gideon Batam to express our sincerest apologies for the inconvenience you experienced during your recent stay with us.We understand that you had a preference for a specific room, including a queen-size bed, which unfortunately was not available upon your arrival. We genuinely regret any confusion or frustration this may have caused. Please allow us to address your concerns:Room Preference: We are sorry that we were unable to provide the room you had originally requested. We strive to accommodate guest preferences whenever possible, but sometimes, due to high occupancy, we may need to allocate rooms based on availability.Bed Type: We acknowledge that you requested a queen-size bed but were assigned two single beds instead. This was a miscommunication on our part, and we apologize for the oversight. We understand how important a comfortable sleeping arrangement is, and we fell short in this regard.Your feedback is valuable to us, and we take it seriously. We will review our procedures to ensure that such issues are minimized in the future.In an effort to make amends, we would like to offer you a discount on your next stay with us as a gesture of goodwill. Please let us know if you plan to visit us again, and we will ensure that your stay meets your expectations.Once again, we sincerely apologize for the inconvenience you faced during your recent stay. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Thank you for choosing ASTON INN Gideon Batam, and we look forward to serving you better in the future.

Dear Mr.ChinThank you for providing a detailed review of your stay at the hotel ASTON INN GIDEON. It's very helpful to us for service.It's great to know that the hotel's location near BCS Mall and Grand Batam Mall is ideal for shopping, dining, and other recreational activities. Having restaurants, shops, and massage salons nearby can improve the overall experience for tourists.Your comments about the friendly hotel staff and the well-equipped Superior rooms are positive aspects of ASTON INN GIDEON. However, it's not unfortunate to hear about some problems, like a refrigerator that doesn't work in your room and delays in getting hot water in the bathroom. This is an area where the hotel can make repairs for the comfort of its guests.We will immediately proceed to the associated team for the convenience of the guests.Your review of the breakfast service is very valuable, as it emphasizes the need for efficient food filling to avoid surpluses and shortcomings at breakfast time. Thank you for sharing your experience and recommendations.Sincerely yoursManagement ASTON INN GIDEON

Dear Mr.TohI'm sorry to hear about the disappointing experience you've had with a water toilet in your hotel room. A well-functioning toilet is crucial to a comfortable stay, and it's disheartening when maintenance problems like this happen.We'll follow up with the relevant department to solve this problem, so the next day it doesn't happen again.Your feedback can be beneficial in encouraging us to improve maintenance procedures and ensure a better experience for future guests.Sincerely yoursManagement ASTON INN GIDEON

Dear Mr.SimThank you for taking the time to share your positive feedback about your recent stay with us. one of our top priorities is services, and we are delighted that we met your expectations.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or requests, please feel free to share them with us.Thank you once again for your kind words.Best Regard Management ASTON INN Gideon Batam

Dear Valued Customer.I'm glad to hear that the staff was friendly and helpful during your stay at ASTON INN GIDEON, and that you found the bed clean,breakfast and comfortable. However, it's important to hear about hygiene issues in the room, including yellow spots on the toilet seats and the presence of cockroaches. Hygiene is an important aspect of a comfortable and pleasant accommodation, and such issues should not be ignored.We're going to follow up to the relevant department for improved service. Thank you for your input. Hope we can improve this service.Sincerely yoursManagement Aston Inn Gideon

Dear Mrs Yuli.Thanks for leaving us your review. We are thrilled that you loved your experience at ASTON INN GIDEON Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam

Dear Valued CustomerThank you for your timely review of ASTON INN GIDEON BATAM.We are very grateful for your comments about your visit to Aston INN Gideon Batam. It's a pleasure for us to receive positive feedback. We are confident that this feedback will be a motivation for all of our staff as we strive to keep improving the quality of our services. Once again thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous one.Warm greetings to the management of ASTON INN Gideon Batam.

Dear Mr.HweeThanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again.Best regards,Management ASTON INN Gideon Batam

Dear Mrs MariamThank you for your timely review of ASTON INN GIDEON BATAM.We are very grateful for your comments about your visit to Aston INN Gideon Batam. It's a pleasure for us to receive positive feedback. We are confident that this feedback will be a motivation for all of our staff as we strive to keep improving the quality of our services. Once again thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous one.Warm greetings to the management of ASTON INN Gideon Batam.

Thank you for your time giving reviews for our Hotel. We always try to provide service and comfort.Your entrance is very good for us to check back what you think is missing so we can give the best in the future.For that do not hesitate to tell us.I hope you can come back and stay at ASTON INN GIDEON BATAM.

Thank you for your time giving reviews for our Hotel. We always try to provide service and comfort. I hope you can come back and stay at ASTON INN GIDEON BATAM.

Dear Valued CustomerThank you for your time. We are very attentive to the comfort and service of our guests. As we have been told, we will examine the team that is in charge so that we can understand the best service for the guest. We will investigate to the team concerned. For further in the future we hope to be able to stay back at ASTON INN GIDEON HOTEL.Sincerely Yours

Dear Mr.Kok Leong.Thank you for give 3 from 5 point to ASTON INN GIDEON Batam. Your recommendations can be very helpful for others looking for accommodations in the area. Giving insight into comforts and dining options can help others make the right decision to stay at Aston Inn Gideon Batam.regarding check in experience, we can make improvements Thank you for sharing your positive experience!