Xiaoyi, thank you for your feedback. The Royal Sonesta Boston is pleased to hear that your overall experience was satisfactory. We recognize parking might have been less than effortless, and appreciate this input as it helps us continuously improve our guest offerings. We look forward to your next stay with us for an even better experience.
8/10 还可以
Stella
2023 年 9 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stella
2023 年 9 月入住 3 晚
Customer Service 于 2023 年 9 月 30 日 的回复
Thank you for the great rating, Stella!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Royal Sonesta Boston. We'd like to share an even better experience with you soon.
2/10 糟糕
Michael
2023 年 7 月 8 日
Michael
2023 年 6 月入住 3 晚
Customer Service 于 2023 年 7 月 29 日 的回复
We appreciate your feedback, Michael.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
10/10 超赞
Xiaoshan
2023 年 5 月 26 日
Xiaoshan
2023 年 5 月入住 1 晚
Luis 于 2023 年 6 月 18 日 的回复
XiaoShan We are elated with a 5 out of 5 Rating. Thank you
10/10 超赞
Yong
与家人出行
2023 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location. Cozy bed and clean room. Wonderful stay!
Yong
2023 年 2 月入住 3 晚
Luis 于 2023 年 2 月 7 日 的回复
Yong Thank you for the 10 out of 10!!
10/10 超赞
minqi
2022 年 2 月 6 日
minqi
2022 年 2 月入住 1 晚
8/10 还可以
Bao Jian
2022 年 1 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice i love it
Bao Jian
2022 年 1 月入住 2 晚
Royal Sonesta Boston 于 2022 年 1 月 18 日 的回复
Thank you for sharing feedback!
10/10 超赞
Konstantina
2024 年 5 月 24 日
满意:清洁度
Great rooms. Ok staff. Restaurants close between 2-4 - nowhere to get a cup of coffee.
Konstantina
2024 年 5 月入住 3 晚
6/10 一般
Aya
2024 年 5 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is clean and nice, yet there is nothing near by from the hotel. On top of that hotel restaurants are open only for certain hours and we had to walk around to get something. Also, maybe because it was a graduation weekend, it was extremely expensive. What I did not understand was my friend got the same type of room for just a half price of what I paid and we booked almost the same day.
Aya
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 22 日 的回复
Aya, thank you for sharing your thoughts. It's great to hear that you found the hotel clean and pleasant. We understand the frustration regarding dining hours and nearby amenities. Pricing can vary based on demand, and graduation weekends often see these fluctuations. We hope to offer you a more consistent experience next time.
4/10 很差
Sook kyung
2024 年 5 月 22 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
it was too noisy. no curtain blocking lights coming through window.
Sook kyung
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 24 日 的回复
Sook kyung,Thank you for your feedback. It is regrettable that external noise and light disrupted your stay. Our team constantly works on improvements, and your comments are invaluable to us. We hope to have another opportunity to better serve you in the future.
2/10 糟糕
Chenbo
2024 年 5 月 22 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Fine facility. Terrible staff / service. The room was very cold and I couldn't get a blank / heater.
Chenbo
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 23 日 的回复
Chenbo, thank you for your feedback. The experiences you mentioned do not reflect the service quality we aim to provide. We will review your concerns with our team. We appreciate you bringing this to our attention.
10/10 超赞
Katherine
2024 年 5 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Great location and an easy walk to the museum of science.
Katherine
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 22 日 的回复
Katherine, thank you for sharing your positive experience at The Royal Sonesta Boston. It is wonderful to know you found our location convenient, especially with the proximity to the museum of science. We're looking forward to welcoming you back for another great stay!
8/10 还可以
Haixing
与家人出行, 商务旅客
2024 年 5 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Good !
Haixing
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 22 日 的回复
Haixing, thank you for your positive feedback! The Royal Sonesta Boston team is delighted to hear you had a good stay. We're looking forward to welcoming you back in the future.
6/10 一般
Jay
与家人出行
2024 年 5 月 19 日
满意:清洁度
A little scattered, garage elevator was convenient, but not convenient. Bring your parking/garage ticket with you to hotel check in.Don't try to pay at wall kiosk, bring to front desk, which is so not convenient.
Jay
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Jay, thank you for providing your feedback. We appreciate your comments and will take them into consideration to improve guest experience. Your observations about parking and the check-in process are valuable. We hope to have the opportunity to serve you better in the future.
6/10 一般
donald
与配偶出行
2024 年 5 月 19 日
满意:员工和服务,清洁度
the staff was professional and personable deserve high marks, the facility in general was clean. i would say this place is not worth the $$$. essentially no bar, what they promote as a bar is their snack bar /restaurant. i paid 50.00 glass of wine and bloody mary. no munchies and not a inviting, restful atmosphere to settle in before our planned evening breakfast was in the same place an was better than expected. again a compliment to the staff. no valet service either.
just saying for 600.00 plus i expected more
donald
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Donald, thank you for acknowledging the professionalism and friendliness of our team members. We're glad to hear that you found the facility clean and enjoyed the breakfast. Your feedback on the bar and overall atmosphere, as well as the noted absence of valet service, has been noted. We appreciate your insights and are always looking to improve guest experiences.
2/10 糟糕
Ojasav
2024 年 5 月 19 日
不满意:服务设施,员工和服务
Parking access did not work either night despite presenting the ticket at the front desk twice. And parking staff was rude when it did not work about not presenting the ticket at desk?! Ridiculous
Ojasav
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 20 日 的回复
Ojasav,Thank you for bringing this to our attention. We regret to hear about the parking inconvenience you faced and the interaction you encountered. Your feedback is essential to us, and we will certainly ensure it is addressed.We hope you might consider giving us another opportunity in the future.
10/10 超赞
Rafeeq
2024 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rafeeq
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 20 日 的回复
Rafeeq, thank you for your feedback! The Royal Sonesta Boston team is thrilled you had a wonderful experience. We hope to welcome you back soon!
10/10 超赞
William
2024 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
William
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 21 日 的回复
William, thank you for your fantastic rating! The Royal Sonesta Boston team is thrilled to know you had a great stay. We look forward to welcoming you back soon!
4/10 很差
Alex
2024 年 5 月 18 日
满意:清洁度
不满意:住宿条件和设施,服务设施
For $400 a night you get the smallest room i have ever stayed in, right next to the elevator with the doors opening and closing 24/7. Hard pass.
Alex
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 20 日 的回复
Alex, thank you for sharing your feedback. It's clear that some aspects of your stay did not meet your expectations. We understand that room location can impact the overall experience. We hope you'll consider providing us another chance in the future.
10/10 超赞
Roxane
与家人出行
2024 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
The was modern and clean.
Roxane
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 19 日 的回复
Thank you for the great rating, Roxane!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Royal Sonesta Boston! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 超赞
Rebecca
商务旅客
2024 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to MGH
Rebecca
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Rebecca, thank you for highlighting the convenient location of The Royal Sonesta Boston. We're thrilled to hear that our proximity to MGH met your needs. We hope to welcome you back for another great stay!
10/10 超赞
Lindsay
与家人及幼儿出行, 与家人出行
2024 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
loved this property & the staff we did encounter with were phenomenal will be staying here again in the near future :)
Lindsay
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Lindsay, we're thrilled you enjoyed your stay at The Royal Sonesta Boston! It's heartening to hear that our team members left a positive impact on your visit. We're eager to welcome you back in the near future for another phenomenal experience.
10/10 超赞
Colin,Wyckoff
与家人出行
2024 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here multiple times. Just love the hotel and the surrounding area. Recommend rooms with the river view.
Colin
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Colin, it's fantastic to hear that you've enjoyed multiple stays with us at The Royal Sonesta Boston! Our team members are thrilled to know you appreciate our accommodations and the surrounding area. We're also delighted that you've made the most of our rooms with river views. Thanks for your recommendation, we look forward to welcoming you again in the future.
10/10 超赞
Ava
2024 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can’t begin to explain how beautiful I thought this property was. As soon as I saw the exterior upon arriving, I knew I was about to have a luxury experience! This hotel is the epitome of luxury and class. After arriving at around 1:30 in the afternoon, I was able to check in smoothly and given a room on a high floor with a lovely city view. The room though petite was chicly decorated and the bed…glorious! The softest, whitest high thread count sheets ever! I loved the calming color scheme and stylish decor. And all the lamps. I am big on lighting so it was just a vibe! The lobby area is breathtaking with large scale artwork EVERYWHERE. I felt as though I was at an art gallery. Later in the evening I went to the indoor pool. Impeccably clean with towels overflowing. The water temperature was just right. The gym has state of the line exercise equipment. Everything was just so well appointed and gorgeous. Staying here was an absolute dream come true. The staff was friendly and accommodating and made sure I had everything I needed during my stay. Especially the young lady who was at the desk when I arrived. Special thanks to the manager on duty as well. I will definitely return to this hotel when I come back to Cambridge. Truly a dream stay! Thank you Expedia for suggesting this gem to me. I had the stay of my life I believe!
Ava
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Ava, it's delightful to read your impressive account of your stay at The Royal Sonesta Boston. We're overjoyed that our distinctive aesthetics, along with our attention to top-notch amenities, contributed to making your stay truly exceptional. We take great pride in our high standard rooms and personalized services that our team members provide. Your positive comments about your check-in experience, the room's aesthetic, and our hotel's facilities are greatly appreciated. It sounds like our team, especially the front desk colleague and manager, really helped to make your stay special. We value your feedback and couldn't be happier that our hotel was a highlight of your visit to Cambridge. We look forward to welcoming you back in the future.
8/10 还可以
Amy
与配偶出行
2024 年 5 月 11 日
满意:清洁度、服务设施、住宿条件和设施
The food at The Art Bar was terrible.
Amy
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 12 日 的回复
Amy, we value your feedback and truly regret to hear that your dining experience at our restaurant didn't meet expectations. We strive to offer high-quality meals and will certainly share your comments with our culinary team for further improvement. Despite this, we hope you were able to enjoy your stay at The Royal Sonesta Boston.
8/10 还可以
Maria v
与家人出行
2024 年 5 月 9 日
满意:清洁度、员工和服务、服务设施
Very basic
Maria v
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 9 日 的回复
Maria, we appreciate you visiting The Royal Sonesta Boston and sharing your thoughts. It seems like your stay was satisfying but perhaps lacked some additional comforts and complexities. We're always striving to enhance our guest experience and your feedback will be considered in our continuous journey of improvement. We hope to welcome you again in the future, potentially exceeding your expectations next time.
4/10 很差
Mario
团体旅客
2024 年 5 月 7 日
不满意:住宿条件和设施
Property is in a convenient location based on access to the Boston downtown area.
Hotel property - the common areas and rooms show excessive wear and in need of a full refresh. The overall appearance of the hotel was poor. The nightly rate I was charged for my room is definitely not in line with how this hotel presents itself.....4 star price for a 2 star hotel...
This was my second time staying at this location and based on this latest experience I will not go back....
Mario
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Mario, thank you for sharing your recent experience. Your feedback is important. We understand your concerns about the property's aesthetics and pricing alignment. Our team is constantly striving to improve we are currently working on updating our property. We hope you'll reconsider and offer us another chance to impress you in the future.
10/10 超赞
Robert
2024 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Robert
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 7 日 的回复
Robert, thank you for taking the time to rate The Royal Sonesta Boston. We're delighted to hear that your stay met your expectations and we look forward to welcoming you back soon for another great experience.
10/10 超赞
sandra
2024 年 5 月 5 日
sandra
2024 年 5 月入住 1 晚
10/10 超赞
Nicki
2024 年 5 月 5 日
Nicki
2024 年 5 月入住 1 晚
10/10 超赞
Suzanne
商务旅客
2024 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very impressed with staff who bent over backwards to accommodate me!
It was a great venue for our international event and the catering was beyond expected!
Suzanne
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Suzanne, thank you for your wonderful feedback! The team at The Royal Sonesta Boston is thrilled to hear you enjoyed your stay and that our venue and catering exceeded your expectations. We're looking forward to welcoming you back for future events!
10/10 超赞
Paulina
2024 年 5 月 1 日
Paulina
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 22 日 的回复
Paulina, thank you for your excellent rating. The team at The Royal Sonesta Boston is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!
10/10 超赞
Lili
2024 年 4 月 29 日
Lili
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Lili, thank you for the excellent rating! We're thrilled you enjoyed your stay at The Royal Sonesta Boston. We look forward to welcoming you back soon!
10/10 超赞
Benjamin
2024 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
The staff at the counter were wonderful. And the location can't be beat.
Benjamin
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Benjamin, it's wonderful to hear that our team members at the front desk made a positive impact during your visit at The Royal Sonesta Boston. We're delighted you also appreciated our prime location. We look forward to your next stay with us.
8/10 还可以
Cheila,Providence
2024 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking was an issue
Cheila
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Cheila, thank you for choosing The Royal Sonesta Boston for your stay. We regret to hear about the difficulties you experienced related to parking. Rest assured, we continuously aim to improve our services and your feedback will help us do just that. We appreciate your patience and hope to see you again in the future.
8/10 还可以
Edward
与家人出行
2024 年 4 月 29 日
The room was spacious.
Parking was pricey.
Edward
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Edward, it's great to learn that you appreciated the ample space in your room at The Royal Sonesta Boston. As for parking, we understand such expenses might be unexpected. We strive to ensure costs align with the premium service provided. We look forward to your next visit!
10/10 超赞
Elenitsa
2024 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Elenitsa
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Elenitsa, it's wonderful to hear that you had a top-notch stay at The Royal Sonesta Boston. We truly appreciate your 5-star Expedia rating and look forward to providing another unforgettable visit in the future.
6/10 一般
Shraddha
2024 年 4 月 28 日
Shraddha
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 19 日 的回复
We appreciate the feedback, Shraddha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
8/10 还可以
Alexandra
2024 年 4 月 22 日
满意:员工和服务,清洁度
Alexandra
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Alexandra, your 4-star rating of The Royal Sonesta Boston is much appreciated. We're pleased to know you had a satisfying stay with us and we hope to exceed your expectations on your next visit. Thanks for sharing!
10/10 超赞
Eric
与家人出行
2024 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Everything
Eric
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 21 日 的回复
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.
10/10 超赞
Graham
与家人出行
2024 年 4 月 20 日
满意:清洁度、服务设施、住宿条件和设施
Great views over the river. Quiet location with easy access to the city.
Graham
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 20 日 的回复
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.
8/10 还可以
regena
与家人出行
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and beautiful view of the Charles River
regena
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 20 日 的回复
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.
8/10 还可以
Allison
2024 年 4 月 18 日
Allison
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 9 日 的回复
Allison, it's wonderful to see your positive rating for The Royal Sonesta Boston. Our team continually strives to ensure memorable stays, and we're grateful for your acknowledgement. We eagerly await your next visit.
10/10 超赞
PAMELA
与家人出行
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La atencion
PAMELA
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 19 日 的回复
Pamela, gracias por reconocer el atento servicio de nuestro equipo en el Royal Sonesta Boston. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.
10/10 超赞
Shota
2024 年 4 月 17 日
Shota
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 5 月 7 日 的回复
Shota, it's fantastic to hear you had a wonderful stay at The Royal Sonesta Boston. We truly appreciate your high rating on Expedia and hope to welcome you back in the near future for another outstanding experience.
10/10 超赞
Emery,Kelowna
2024 年 4 月 17 日
Emery
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 18 日 的回复
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.
6/10 一般
Daniel
2024 年 4 月 16 日
满意:员工和服务
不满意:住宿条件和设施
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Daniel
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.
10/10 超赞
Ronald
与家人出行
2024 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed watching 2 miles to Fenway Park and back each day
Ronald
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 15 日 的回复
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!
10/10 超赞
Jaime
2024 年 4 月 14 日
满意:清洁度
Jaime
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 15 日 的回复
Jaime, thank you for your excellent rating of The Royal Sonesta Boston. It's wonderful to hear that your stay met and perhaps exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.
8/10 还可以
Lisa
2024 年 4 月 14 日
Good
Lisa
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 20 日 的回复
Lisa, it's great to hear you enjoyed your visit at The Royal Sonesta Boston! We hope we'll have the chance to welcome you back again. Thank you for choosing us for your stay.