Good Morning Chee Kin,Thank you for taking the time to review your recent experience at Madison Canberra.I do apologise that the Elevator had been Out Of Order during your stay. Unfortunately, OTIS Elevators could not attend our Elevator over the Christmas and New Years Period. We contacted every arriving guest to ensure they were aware of the situation.Our Reception Staff were on hand between 8am and 10pm daily to assist with any luggage moving between floors. I do hope you had the opportunity to request this assistance.

Hi Minerva,Thank you for taking the time to review your recent stay with us at Madison Canberra.We are pleased to see we had meet your accommodation needs during your stay and we look forward to welcoming you back when you next visit Canberra.Kind Regards,Madison Capital Executive Apartments

Hi Lin, Thank you for taking the time to review your most recent stay with us at Madison Capital Executive Apartments. We are so please to see we have been able to make your stay in Canberra comfortable and enjoyable. We look forward to having the opportunity to welcome you back on your next visit to Canberra. Warm Regards, Madison Canberra Team.

Hi Kwai, Thank you for taking the time to review your most recent stay with us at Madison Canberra. We do hope we will welcome you back on your next stop over to Canberra. Kind Regards, Jessica Anderson - Hotel Manager

Good Afternoon Tzuyi Thank you for your pleased review. We wish to welcome you back to our hotel on your next visit to Canberra. Kind Regards

Thank you for your review!

Hi Jonathan,Thank you for taking the time to leave such positive feedback about your recent stay. Our team takes great pride in delivering exceptional customer service to all guests and I am pleased to see this reflected. We are glad that you found the rooms satisfactory and utilised the kitchenette with it’s included utensils. We hope to welcome you back to stay with us soon!Kind Regards,Heidi – Guest Service Agent

Hi Marina,Thank you so much for your wonderful review! We're delighted to hear that you loved your stay with us and found our property clean, with comfy beds, and conveniently located. We look forward to welcoming you back on your next visit!Kind regards,

Hi Denise, Thank you for leaving this review.I can see in our system that you had made 4 separate bookings with your Third Party Supplier. Reception had provided the multiple reservation numbers for you and advised you will need to contact your Third Party Supplier as we do not have the access to do this for you. I do hope that this has since been resolved.

Hi Chris,Thank you for sharing your experience with us! We're delighted to hear that you found our reception staff friendly and helpful upon your arrival and that you enjoyed your lovely room. We look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

Hi Praveenkumar,Thank you for your feedback. We're glad you found our staff friendly and the check-in process smooth. We're also pleased you enjoyed our convenient location. We apologise for any discomfort caused by the bed. We will take your comments into consideration for improvement. We hope to welcome you back for a better experience in the future.Kind regards,

Hi Su Hua,Thank you for taking the time to leave this 4/5 star review of your recent stay in our One Bedroom Family Suite.I do hope you had the opportunity to chat to our friendly Reception & Housekeeping team about your concerns as we could have rectified this instantly, creating a more enjoyable stay. I do hope we have the opportunity to welcome you back in the future.

Hi Taryn,Thank you for taking the time to leave this lovely 5/5 review of your recent stay at Madison Canberra.I am so pleased you found the Studio Deluxe Double clean and comfortable and were able to easily find your way around Canberra's attractions.We hope to welcome you again on your next visit.

Hi Rick,Thank you for taking the time to review your recent stay in the King Executive + 2 Singles One Bedroom Apartment.I am pleased that you were able to take advantage of our central location to all that Canberra has to offer and do wish we had the opportunity to investigate any maintenance concerns with the air-conditioning in your room.

Hi Michael,Thank you for taking the time to review your recent stay at Madison Canberra.I do wish we had the opportunity to attend to the TV in your room and have this maintenance issue rectified for a more pleasant stay. I hope we have the opportunity to welcome you back in the future.

Hi Gloria,Thank you for taking the time to review your recent stay at Madison Canberra in our Deluxe Double Twin Room. I am pleased to hear that you had an enjoyable stay and found the in-room kitchenette well equipped. On your next visit I would recommend booking the King Executive One Bedroom Apartment, as this room only has the One King Bed in the bedroom there is a bit more space for a Dining Table. We look forward to welcoming you back.

Hi Brian,Thank you for taking the time to leave this 5/5 star review from your recent stay at Madison Canberra. We are pleased you were able to take advantage of our convenient location and enjoy the in-room amenities. We hope to welcome you back on your next visit.

Hi John,Thank you for taking the time to leave this 5/5 star review from your recent stay at Madison Canberra.We are so pleased to hear that you enjoyed your stay with us and had the opportunity to meet our Reception Team. We have a great team here who pride themselves on delivering excellent customer service, I am glad to see that reflected in your review.We look forward to welcoming you again in the future.

Hi Mark,Thank you for taking the time to review you stay at Madison Canberra.we are so pleased that our rooms had met you travel need while visiting Canberra.We hope to welcome you back to Madison Capital Executive Apartments in the near future.Warm Regards,Madison Management & Staff.

Hi Cory,Thank you for the review. We are pleased to hear that you enjoyed your stay at Madison Canberra.

Hi Lisa,Thank you for your review.As per my correspondence with your son Hamish on Friday 16/02/2024 10:41 AM;"I have been in contact with CERTIS security regarding your experience with their staff member in the after hours control room. I can assure you that this is not the expectation we have with CERTIS when assisting our after-hour check in guests."The conversation Hamish had not been with Madison Staff but a third party security company we use to conduct our after-hours as we are no staffed 24 hours.I have reached out to CERTIS as per my correspondence with Hamish and an apology was given and he had been understanding and thankful for my follow up.Regarding your mothers booking, a response to Margaret has been give to the direct email sent to Madison Canberra on Tue 13/02/2024 7:16 PM which i have still yet yo receive a response from Margaret or Expedia.thank you again for your email an giving us the opportunity to explain that this had not been hotel staff yet a third party company.

Hi Ramchandra,Thank you for this 5/5 review. We are so pleased you found everything to your liking and look forward to welcoming you on your next visit to the ACT.

Hi Charles,Thank you for reviewing your recent stay at Madison Canberra. I have reviewed your reservation as well as our Daily Communication Log and cannot see any correspondence regarding your stay with us.We would like to know why you 'wouldn't recommend' so we can ensure our team is aware of things we can improve on.

Hi David,Thank you for this great 10/10 review of your recent stay at Madison Canberra. We are pleased you were able to take advantage of our newly installed EV chargers and utilize our close distance to the Canberra Centre.We look forward to welcoming you back on your next visit.

Hi Nancy,Thank you for this lovely review of your recent stay at Madison Canberra.We are pleased to hear you were able to take full advantage of our amenities as well as enjoy Sealy's super soft and luxurious mattresses. We look forward to welcoming you and your daughter back on your next visit to Canberra.

Hi Bruce,Thank you for taking the time to review your recent stay at Madison Canberra.We are pleased to hear you enjoyed your time here and were able to take advantage of our location. We are very lucky to be situated close to many of Canberra's attractions.The team at Madison Canberra looks forward to welcoming you on your next visit.

Hi Frank,Thank you for taking the time to review your most recent stay at Madison Capital Executive Apartments.We are pleased you had an enjoyable stay.The team looks forward to welcoming you again in the future.

Hi Carl,Thank you for taking the time to leave this great review of your recent stay at Madison Canberra.We are so pleased that we were able to supply everything you needed at the right price point.The team looks forward to welcoming you back.

Hi Momotaz,Thank you for taking the time to review your recent stay at Madison Canberra.I am pleased to hear you found your stay enjoyable and secure.We look forward to welcoming you back on your next visit to Australia's Capital City.

Hi John,Thank you for leaving this 5/5 star review from your recent stay at Madison Canberra.We are pleased to hear you had an enjoyable time and look forward to welcoming you back on your next trip the Australia's Capital City.

Hi Itsawat,Thank you for leaving this 10/10 star review from your recent stay at Madison Canberra.We are pleased to hear you had an enjoyable time and look forward to welcoming you back on your next trip the Australia's Capital City.

Hi Anonymous,Thank you for taking the time to leave this 10/10 review of your recent stay at Madison Canberra.We are so pleased you enjoyed your stay and found the check-in process smooth and easy. We have a good team here who value ourselves on excellent customer service.We look forward to welcoming you back in the future.

Hi Rebecca,Thank you for taking the time to review your recent stay at Madison Canberra.I am pleased to hear that you enjoyed your stay with us and found the price to be right for you.The team looks forward to welcoming you back in the future.

Hi Lee-Ann,Thank you for reviewing your recent stay at Madison Canberra.We are pleased that you had an enjoyable stay and hope to welcome you back in the future.

Hi Michael,Thank you for taking the time to review your recent stay at Madison Canberra.We hope you enjoyed your stay and welcome any feedback that helps us improve what we offer.

Hi Audrey,Thank you for leaving this 10/10 star review from your recent stay at Madison Canberra.We are pleased to hear you had an enjoyable time and look forward to welcoming you back on your next trip the Australia's Capital City.

Hi Sharon,Thank you for this 5/5 star review of your recent stay at Madison Canberra.We are pleased that you were able to take advantage of our location and short walking distance to Canberra's City Centre.We look forward to welcoming you back on your next visit to Canberra.

Hi Warwick,Thank you for reviewing your recent stay at Madison Canberra.We are pleased you found the price point for our Studio Apartment suitable for your time in Canberra. We hope to welcome you again in the future.

Hi Mohammad,Thank you for leaving this 5/5 star review from your recent stay at Madison Canberra.We are pleased to hear you had an enjoyable time and look forward to welcoming you back on your next trip the Australia's Capital City.

Hi Melissa,Thank you for taking the time to share your review.I can see by reviewing the Daily Communication Log that you had requested an early check-in and a late departure which our Team had organised for you.I can also see that you requested additional Housekeeping over your two day stay, which was completed by our Housekeeping Supervisor.If there were complications with your booking that we are unaware of please feel free to reach out directly.

Hi Belinda,Thank you for taking the time to review your recent experience with Madison Canberra.I can see that Expedia had not cancelled your booking correctly and that our Reception Team had to reach out to Expedia to resolve the double booking created.Unfortunately, this is something we have noticed when guests create multiple bookings through a Third Party Website and modify them, the communication can get lost between bookings. We are working on improving this contact with Expedia and its affiliates. The full amount was refunded back to you as soon as it had been brought to our attention - please reach out as soon as possible if the refunded amount has not been received.