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关于码头之家精品酒店及 Spa - 纽马克的点评

5 out of 5
码头之家精品酒店及 Spa - 纽马克
Portswood Close, Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

点评

9.8

绝佳

10 分 - 超赞。73 条好评，共有 84 条点评" "
8 分 - 还可以。10 条好评，共有 84 条点评" "
6 分 - 一般。0 条好评，共有 84 条点评" "
4 分 - 很差。1 条好评，共有 84 条点评" "
2 分 - 糟糕。0 条好评，共有 84 条点评" "

9.8/10

清洁度

9.8/10

员工和服务

9.0/10

服务设施

9.8/10

住宿条件和设施

9.6/10

环保

点评

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施
The staff where delightful . Professional helpful and very kind . Nothing was too much trouble especially Ashley was particularly good and deserves a special mention. Thank you
2023 年 7 月入住 2 晚
Jason La Fleur 于 2023 年 8 月 5 日 的回复
Good Afternoon Jane,Thank-you so very much for your kind words and review - it greatly appreciated Many Thanks and Safe Travels,Jason

10/10 超赞

Caroline

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great hotel with super friendly and helpful staff
2023 年 3 月入住 4 晚

10/10 超赞

Sahar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommend for a stay at the Waterfront
Everything was great. If you’re looking for a waterfront stay, definitely recommend the place. The pool is shared with the nearby hotels so gets quite busy during the afternoons. Special thanks to Donovan and the rest of the staff who made our stay wonderful!
2022 年 12 月入住 1 晚

8/10 还可以

COLIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good apart from Television in room not working despite numerous reports to hotel.. very helpful when our flight back to uk was delayed, allowing us to keep room on.
2022 年 3 月入住 4 晚
Yvette 于 2022 年 4 月 19 日 的回复
Dear Valued Guest, Thank you for your feedback. Please accept my sincere apology for the inconvenience of your television that did not work. We have rectified the problem and happy to hear you did enjoy the rest of your experience. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚

10/10 超赞

Travis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Service
Very amazing and friendly staff. They went out of their way to assist with all issues, including challenges with a theft of one of our mobile phones, which they volunteered to assist! Every request was promptly managed from in-room dining to opening wine. Accommodation was also provide for late checkout. The room was also comfortable and clean.
2022 年 1 月入住 1 晚

8/10 还可以

Susan

满意：清洁度、服务设施、住宿条件和设施
2022 年 1 月入住 5 晚

10/10 超赞

Ryan

2021 年 11 月入住 1 晚

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They hotel is absolutely amazing. Comfortable rooms. Food is great and a great view from the garden.
2021 年 4 月入住 1 晚
Tyler Windell - Dock House Resident Manager 于 2021 年 4 月 28 日 的回复
Dear Craig Thank you very much for taking the time to write this lovely little review. I am delighted to hear that you had an amazing stay with us. I will pass this along to my team. We look forward to welcoming you back in the near future. Warm regards, Tyler Windell Dock House Resident Manager

10/10 超赞

Christopher

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant boutique in cape town
Lovely small hotel with excellent staff and beautiful rooms
2019 年 10 月入住 2 晚
Tyler 于 2019 年 10 月 27 日 的回复
Dear Christopher I am delighted to see the high rating we received from you. I am truly happy that you had an enjoyable stay at The Dock House and look forward to welcoming you back on any future travels to Cape Town. Regards Tyler Windell Dock House Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 7 晚
Tyler 于 2019 年 10 月 27 日 的回复
Dear Guest I am truly happy to receive your review. I am delighted that you had a most enjoyable stay at The Dock House Hotel and I look forward to welcoming you back on any future travels to Cape Town Best regards Tyler Windell Dock House Manager

10/10 超赞

Nicolaas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel
2019 年 3 月入住 3 晚

10/10 超赞

Roger

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful boutique property in the perfect location. Beautiful amenities and lovely staff
2019 年 1 月入住 6 晚

10/10 超赞

真实旅客

2019 年 1 月入住 6 晚

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Just WOW.
Incredible views of the V&A Waterfront from this meticulously maintained historic building. Welcome and service during our stay bordered on embarrassingly posh. Fantastic bed made you not want to get out of it despite the excellent location. Possibly the best place we have stayed at in every category.
2019 年 1 月入住 2 晚

10/10 超赞

Dr Asma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
إبداع
الفندق خيار جميل وهادئ ويمتاز بديكور مبدع
2018 年 12 月入住 5 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
WOW from start to finish.
From arrival to departure was perfect. Nothing was too much trouble for Jeanette, Cynthia and the whole team. They made us feel very welcome and the service was natural and not forced in any way. The location couldn’t be any better as it’s a very short stroll away from the many restaurants and shops on the V&A waterfront. I would highly recommend the Dock House.
2018 年 11 月入住 3 晚

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 5 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Honeymoon Stay
Fantastic stay at this perfectly located hotel. All the staff were very friendly and could not have been more helpful if they tried. The breakfast options were brilliant. You have a choice of 3 different hotels to eat in so you can vary your options should you fancy a change. The hotel was very clean and the rooms were very comfortable. The location on the waterfront was perfect. Would definelty stay here again.
2018 年 10 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
troca de hotel
na verdade estou avaliando o queen victoria hotel, hotel vizinho e da mesma rede do dock house . quando cheguei eles me comunicaram que o quarto reservado por mim estava com problemas e que eu deveria me hospedar neste outro. fiquei chateada , pois ja tinha me hospedado no dock house e, e um hotel especial, diferenciado. inclusive ponderei que devia ter sido avisada com antecedencia, pois poderia querer ir para outro hotel.
2018 年 9 月入住 6 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unique ist surely the position and the fact that it is a very small hotel which means cosy. What I did not like is the fact that they put the 50ZAR donation per day already on the final bill without telling in advance, although I understand that it was my decisione if I liked to pay it or not. I also thought that there was almost to much staff around the breakfast table at times.
2018 年 9 月入住 4 晚

10/10 超赞

Amanda，London

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel and staff.
Really lovely hotel. Only hotel we're returned to twice as we really enjoy it. Boutique, centrally located right in the heart of the waterfront. This can make it slight noisy but usally music stops at midnight. Saying this, we love sitting on the balcony absorbing the atmosphere. Staff couldn't do more for you. Decor we love.
2018 年 7 月入住 3 晚

10/10 超赞

marius

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 2 晚

10/10 超赞

Johan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic!
Fantastic place!
2018 年 3 月入住 1 晚

10/10 超赞

Rafael，Salvador, BA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel impecável
Hotel muito bem localizado, luxuoso e equipe extremamente atenciosa! Simplesmente sensacional!
2017 年 11 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Top in Kapstadt
Wunderbarer Aufenthalt in einem außergewöhnlich elegantem Boutique Hotel. Super zentral zur V&A Waterfront, exzellenter Service & umwerfendes Frühstück.
2017 年 11 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent location, Friendly staff.
Just what I needed. Close to all the important tourist locations in thecity, very friendly staff.
2017 年 8 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service! Great location. Very unique hotel.
2017 年 5 月入住 4 晚

8/10 还可以

Nicholas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing
Dock house was disappointing given the reviews. Itemized concerns: a) initial room we were shown was basically on the main lawn where people were doing yoga and could see into the room. b) The view is not high enough to be great (even from top floor), given other options for views in Cape Town c) The plumbing in our room was gross (shower drain spit up, toilet leaked), d) we found a massive cockroach in the room, e) it's really hard to find (we spent 30 minutes looking for it and was very stressful, not accurate on Google). This also made it tough to get ubers. f) The Waterfront is super-toursity and there are way better places to stay in Cape Town.

10/10 超赞

Shuji

满意：清洁度、员工和服务、客房舒适度
上品なホテル
空港からタクシーで2500円ほどの距離。港の小高い丘にあり観覧車も見え、芝生の庭とプール。 食事も非常に美味しい。調度品や家具はシックでゴージャス。残念だったのは風呂の湯が途中から出なくなり、同宿の友人が風邪をひいたこと。 料金ももう少し安いと良いと思うが、オススメ度の高いホテルである。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay. Very personalized service. Staff is exceptional and goes above and beyond. Beautiful rooms in a historic home.

10/10 超赞

anthony，Highland park

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
Perfect

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Special place to stay in Cape Town
We absolutely loved everything about Dock House. Fantastic location. We were lucky to stay in the suite and everything was perfect! The history of the building makes your stay even more special. Just one thing to know.......if you book on Hotels.com/Expedia please make sure you contact the hotel directly and confirm your booking with them. Get confirmation from the hotel. We booked 3 rooms months in advance for a trip of a lifetime for ourselves and 2 other couples. Upon arrival we were told only one room came through on the reservation, even though I had confirmation through hotels.com on all 3 rooms. Our friends were given rooms at their sister hotel near by The Queen Victoria. Everything turned out fine but was very disappointing on arrival. So just be aware! And by no means am I knocking Dock House, it's wonderful and the staff could not have been better but something happened to our reservation. I've used Hotels.com for years and this was a first.

10/10 超赞

Roo，london

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel, right next to waterfront,
Great service, friendly staff even with our toddler in tow, perfect location & amazing breakfast

10/10 超赞

Andrew，Sydney

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing start to our honeymoon
We stayed with the Dock House for the start of our honeymoon. I travel a lot, and this is definitely one of the nicest places I've ever stayed in - it's beautifully decorated in a sort of modern/Victorian fusion style, and is extremely luxurious. The staff are quite attentive - there are only six rooms, but there's an army of people who will work to make sure your stay is amazing. They all knew our names and remembered our preferences at breakfast after the first morning. When we arrived we had a really nice surprise with a romantic turn down, complimentary sparkling wine, and rose petals throughout the room. Every day the staff gave us a different romantic turn down. The hotel is extremely well located. It's literally in the middle of everything you would want to do as a tourist in Cape Town. It is in a gated area with security everywhere - it is extremely safe. The start of the hop-on/hop-off is across the road from the hotel. In addition we were able to do day trips from the hotel to the Stellenbosch, Boulders Beach, and the Cape of Good Hope.

10/10 超赞

Yvonne，Rossendale

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
character and charm right on the waterfront
If you are looking for a hotel with character,charm and comfort next to the waterfront,this is it. The service is fantastic,the gardens and pool like an oasis of tranquillity. Our room was simply fabulous with huge separate bathroom, a balcony overlooking the waterfront. Breakfast was freshly prepared, not a bain marie in sight. The staff are so helpful and friendly. We had a change of plan at very short notice due to the Blue Train cancelling on the day,and the hotel was just wonderful. We would definitely stay here again.

10/10 超赞

Cameron，Orlando, FL

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Boutique Hotel with Best Manger Ever!
We spent a wonderful 6 nights here to start our tour of S Africa. Craig was the best service manager/concierge/all around service provider we have ever experienced. Our every need was anticipated and graciously provided for - staff was superb in every way. Had fantastic couples massage and therapy time at the Spa and the best meal we had in S Africa at Dash (in sister hotel Queen Victoria) - recommend Dock House as one of the best boutique hotels around! You won't be disappointed!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommended
Perfect Location for a stay in Cape Town. We enjoyed every minute there.

10/10 超赞

William Stephen，UK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Could not fault it!!
Could not fault it!!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful, personal and conveniently located.
A lovely hotel, with a personal feel. Feels like a home away from home. Comfortable and luxurious without being extravagant. LARGE rooms with beautiful views over the waterfront. Delicious food! A delectable menu with some inspired local tastes.

10/10 超赞

Acacia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A lil piece of Heaven
After a 24 hour flight, I could not have been happier to rest my head in this beautiful hotel. The hospitality from the entire team when I arrived onsite could not have been better. I would stay here again when I come back to Cape Town.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Wonderful stay with excellent staff - thanks to Craig, George, Nicholas and Raymond! You were amazing. The wardrobe doors in room 3 are loose.

10/10 超赞

Sharon，Durban, South Africa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Intimate, luxury boutique hotel with lots of character
We really enjoyed this little boutique hotel. The breakfasts were delicious and the pool area was good too. Staff efficient and friendly. Our room was very comfortable but I think the verandah area should be cleaned every day. Loved the huge bathroom. The position of the hotel is very convenient. We will stay here again

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved this hotel
Excellent breakfast, great hotel, excellent staff. Safe location. Aircon slightly noisy / angle of attack slightly obtrusive. Overall great place to stay would definitely stay again.

8/10 还可以

tim，london

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice but not the best
We chose to stay at the Dock House for the one night we were in Cape Town as it was my birthday and we thought we'd treat ourselves. The house is very comfortable but the rooms are actually suites with a separate sitting room. If you were like us and have travelled in on the overnight flight for the very reason you can drop your bags off and explore Cape Town itches room rate could be considered excessive. Lovely ambience, ideal location and staff incredibly friendly but not the blow away experience I was expecting.

10/10 超赞

Alicia，Fort Laudierdalle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This hotel had change mycstandard of excellence
Ones you get settle, you feel like you have arrived at your rich uncle's house that has give you Justine (the manager) and Peter our guardian Angel, to make you feel at heaven because everything is been taken care off. Everything is perfect !!! It is a treat that everybody should have, at least once in a life time.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
sehr zentrale und doch ruhige Lage direkt am Hafen
Sehr freundlicher und aufmerksamer Service. Individuelle Wünsche werden sofort erfüllt. Es gibt nichts zu bemängeln, im Gegenteil, alles super!

10/10 超赞

Natalina，Durban

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Weekend Getaway
If you are looking for great 5 star accommodation and service and are willing to pay for it, look no further than the Dockhouse Boutique Hotel. The Service and Hotel are truly 5 star. Great location and view, divine cheffy food and exceptional service.

10/10 超赞

Sandra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度