Cazenovia Vacations from $233

The room was nice but the night stand had something sticky all over it and the tables were dirty. There wasn’t a single towel or washcloth in the room or complimentary items. The complimentary breakfast was a disaster. Nothing was stocked. The ladies working were very kind though.

The room was spacious and comfortable, everything was clean and well kept. However, the front entrance of the hotel was under construction and there was inadequate signage about how to actually enter the hotel. I had to walk around in the dark for several minutes before finally asking another guest in the parking lot how to find the entrance. They directed me to a side entrance with a tiny sign, that I never would have noticed on my own. Also, breakfast options were limited and disappointing, and the breaksfast area was not well staffed - one morning they ran out of coffee and there was no one around to re-fill it, another morning there were no napkins and again no one to ask for more. Finally, I was not offered the VIP benefits I was entitled to.

Excellent hotel, really liked that the indoor pool was heated and was warm.

Pro: Showers were high pressure and volume, beds comfortable, Cons: smelled like pets, sheets didnt fit bed, shabby workmanship (caulking, painting, etc.), kitchen not equiped for use.

The first employee who checked me in didn’t offer me a Double Tree complimentary cookie. I appreciate the other employee who was kind enough to give a cookie and a water. The first employee also put me on the very last floor of the hotel where I believe no one stayed. The room was spacious but dated. The bathroom had hair all over the floor and the toilet seat was not very clean.