Chalais Castle Hotels

"Fantastic property and great hosts!"

"Such a lovely house We had a very chilled holiday Just what we needed "

"We had a great week here. The house is well-equipped, and the pool is great — perfect for a group holiday. We left with plenty of happy memories. The only downside has been what happened afterwards. Two weeks on, we’re still dealing with a waste disposal fine we believe is unfair, with very unclear communication from the host. During the stay, the only issue raised with us was fixed straight away, and nothing more was mentioned. It’s a shame, because instead of just remembering the holiday, we’ve ended up discussing this when we get together. The place itself is fantastic and we’d have rated the stay higher if not for the post-holiday dispute.(Traduction automatique)Nous avons passé une excellente semaine ici. La maison est bien équipée et la piscine est superbe — parfaite pour des vacances en groupe. Nous sommes repartis avec beaucoup de bons souvenirs.Le seul point négatif concerne ce qui s’est passé après notre séjour. Deux semaines plus tard, nous devons encore gérer une amende pour la gestion des déchets que nous estimons injuste, avec une communication très peu claire de la part de l’hôte. Pendant le séjour, le seul problème évoqué avec nous a été réglé immédiatement, et rien d’autre n’a été mentionné. C’est dommage, car au lieu de simplement nous souvenir des bons moments, nous avons fini par parler de cette affaire lorsque nous nous retrouvons.Le lieu en lui-même est fantastique, et nous aurions attribué une meilleure note sans ce litige après le séjour."

"All the family enjoyed the lovely pool. We have special memories of our time there every day!The accommodation was spacious & comfortable though could benefit from some updating. Kitchen & utility area were well equipped & easy to use. Any issues were quickly looked into by the owner & dealt with immediately. All in all an enjoyable holiday! Thankyou to Simon particularly. "

"Check in was poor. They sent message not received. Spent 1.5hr sat on pavement before finally communicating and letting ourselves in. No ability to get any food. Had to find take away. No ac so room temp >30oC overnight. Little sleep Breakfest rudimentary. Staff un engaging"