Cold Norton Vacations from $874

Heating in the initial room was not able to be turned on. No equivalent room was available. I was told I would have to pay for an upgrade or stay in a freezing cold room. Finally, 2 hours later, I was advised I would be moved to another room at no additional cost. This should have been athe immediate and unquestioning solution. Very disappointing. Breakfast was also very disappointing. The most limited (and prepackaged, so not fresh) range for breakfast I have ever encountered in extensive travels.

Beautiful as always, little details make all the difference!!

Staff were excellent. Breakfast lovely. Amazing land. Room warm and if you are in a room 200 plus it’s a lot of stairs with a suitcase.

The booking was made through Expedia with filters applied for 4 star hotels. There was a sign on the property indicating 4 star Inn. The sign was probably 20 years old or more. This is a pub with some letting rooms. Ours was in a converted outbuilding. Billed as a luxury double with garden views. The room was cramped, a double bed, 2 bedside cupboards, one bedside lamp. A dressing table with one chair, tea and coffee facilities. There was no wardrobe only an understairs alcove with a short hanging rail and 4 hangers. The door to the bathroom was swollen and needed a shoulder barge to open and close it. The toilet roll holder was hanging off the wall, etc. The bedroom carpet was badly stained in places. The 2nd night someone was in the room above and could be heard moving around - in fairness that could have been a lot worse. The garden is non existent; 3 rooms share a small fenced area with 3 trestle table and bench sets that have seen better days, set on a few paving slabs with gravel surround. Beyond the fence is a children's playground. The bed was comfortable and linen and towels clean but no one came to clean and tidy the room between nights. Breakfast of scrambled eggs and bacon on toast was fine but served in a cereal bowl! Coffee was dire. Try the Coastal Cafe in town which opens at 9. Internet service was poor and intermittent. You have to walk past smelly bins at the back to get to the rooms. In short this was far from a 4 star hotel although priced much the same.