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关于蒙提洛特酒店的点评

4 out of 5
蒙提洛特酒店
Middle Glanmire Road, Montenotte, Cork, Cork

点评

8.6

超赞

10 分 - 超赞。471 条好评，共有 973 条点评" "
8 分 - 还可以。333 条好评，共有 973 条点评" "
6 分 - 一般。102 条好评，共有 973 条点评" "
4 分 - 很差。46 条好评，共有 973 条点评" "
2 分 - 糟糕。21 条好评，共有 973 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

9.2/10

服务设施

8.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Yun-Tzu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Kevin，Old Ridge

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice facility.
2024 年 5 月入住 2 晚

10/10 超赞

Luisa

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very nice. The main areas are very modern and the environment is inviting. The rooms were a little dated but very clean and comfortable.
2024 年 5 月入住 1 晚

4/10 很差

Farouk

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Heating is on a fixed schedule and centrally operated which means if the room was cold at a time that the heating wasn't scheduled for then that's though luck for you. Also kept getting locked out of the room as the key card would randomly stop working
2024 年 4 月入住 5 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were exceptional. In every way. Especially Ken at the front. The hotel was beautiful and my room was beautiful and comfortable and clean.
2024 年 4 月入住 1 晚

10/10 超赞

Peter

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice room surrounded by beautiful gardens Wonderful restaurant views Good food Friendly staff
2024 年 4 月入住 1 晚
Danielle 于 2024 年 4 月 21 日 的回复
Dear Peter,Thank you so much for taking the time to share your review. I'm delighted to hear of your enjoyment of our hospitality. To see such a high rating for your overall stay means the world to me and the entire Montenotte team. Thank you once again,Danielle BennettHouse Manager

10/10 超赞

Calvin

满意：清洁度、员工和服务、住宿条件和设施
First class property, restaurant food excellent. Service impeccable.
2024 年 4 月入住 1 晚
Danielle 于 2024 年 4 月 17 日 的回复
Dear Calvin,Thank you so much for your 'first class' review of your recent visit to us here at The Montenotte. To hear how our hospitality made such a fantastic stay means the world to the entire team, thank you so much. Best regards,Danielle BennettHouse Manager

10/10 超赞

David，Mechanicville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff, loved Ken for giving great tips for excursions and restaurants
2024 年 3 月入住 4 晚
Danielle 于 2024 年 4 月 17 日 的回复
Dear David,An amazing review. Thank you so much for sharing your experience and personally mentioning Ken for standing out for his excellent Concierge service, he will be thrilled with the feedback. I hope to have the pleasure of welcoming you back.Best regards,Danielle BennettHouse Manager

10/10 超赞

Brian

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
House Manager 于 2024 年 3 月 1 日 的回复
Dear Brian,Thank you so much for your fantastic review of your recent stay at The Montenotte. It was a pleasure to have you with us and I hope to welcome you back again soon.Best regards,Danielle BennettHouse Manager

8/10 还可以

Neil

2023 年 12 月入住 2 晚
GR 于 2024 年 1 月 5 日 的回复
Dear Neil,Thank you for taking the time to review your recent stay with us. I hope you had an enjoyable experience and will be back for a return visit in the not too distant future. Best regardsDanielle BennettHouse Manager

10/10 超赞

howard

与家人出行
2023 年 12 月入住 3 晚
GR 于 2024 年 1 月 5 日 的回复
Dear Howard,Thank you for your fantastic 5 out of 5 reveiew of your recent stay with us. I am delighted you had such an enjoyable stay and look forward to welcoming you back. Best regards,Danielle BennettHouse Manager

10/10 超赞

Tracie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have to say the best part of the entire stay were the people. From the moment you arrived to the day you left, everyone was so kind. We were met at the door by a gentlemen of the name Ken, boy is he amazing. He talked football with my son, and made us feel like he had been waiting for us to show up, and that we were the only people staying there. I can’t tell you enough the kind of hospitality we felt when we were there, and it was amazing. Would stay there again!
2023 年 12 月入住 3 晚
GR Manager 于 2023 年 12 月 17 日 的回复
Dear Tracie,Wow, thank you so much for sharing such a wonderful review of your recent stay. Ken is truly amazing, he will be very grateful for your feedback and compliment of his service. Thank you once again, we look forward to welcoming you back.Best wishes,Danielle BennettGuest Relations Manager

8/10 还可以

Karl

满意：员工和服务
2023 年 12 月入住 2 晚
GR Manager 于 2023 年 12 月 12 日 的回复
Dear Karl,Thank you for taking the time to review your recent Montenotte experience. I hope to have the pleasure of welcoming you back in the new year.Best regards,Danielle BennettGuest Relations Manager

6/10 一般

Keith

2023 年 11 月入住 2 晚
Danielle 于 2023 年 11 月 18 日 的回复
Dear Keith,Thank you for taking the time to review your stay. We hope you will be back in the not too distant future.Best regards,Danielle BennettGuest Relations Manager

6/10 一般

Dmytro

满意：住宿条件和设施，员工和服务
2023 年 11 月入住 1 晚
Danielle 于 2023 年 11 月 18 日 的回复
Dear Dmytro,Thank you for taking the time to review your stay. We hope you will be back in the not too distant future.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Anthony,Thank you for taking the time to share your fantastic review of your recent stay with us. I am delighted The Montenotte received 10 out of 10 for your entire experience and hope to welcome you back again soon.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Claire

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
An amazing hotel
Absolutely brilliant stay, would highly reccomend this hotel. The staff go above and beyond and are so helpful, a special word of thanks to Gavin and Catherine who were so friendly and helpful. A gorgeous hotel and will be back to stay again some time for sure
2023 年 10 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Claire,Thank you so much for your amazing review of your fantastic experience here at The Montenotte. It was our absolute pleasure to welcome you and to hear how much you loved all aspects of your stay really is a compliment to the entire team here. Thank you for personally mentioning Gavin and Catherine for standing out for their excellent service, they will be thrilled with the feedback. I hope to welcome you back again very soon!Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Elisabeth

2023 年 10 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Elisabeth,It was a pleasure to welcome you to The Montenotte, thank you for taking the time to review your stay with us. I hope to welcome you back again very soon!Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Erin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Erin, Thank you ever so much for taking the time to share your fantastic review of your recent stay at The Montenotte.I am delighted you had such an enjoyable experience and scored all aspects of your stay so highly.Thank you once again and I look forward to welcoming you back in the not too distant future.Warm Regards,Danielle BennettGuest Relations Manager

10/10 超赞

Steve

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Steve,Wow! Thank you so much for your amazing review of your fantastic experience here at The Montenotte. It was our absolute pleasure to welcome you and to hear how much you loved all aspects of your stay really is a compliment to the entire team here.I hope to welcome you back again very soon!Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Adam

2023 年 9 月入住 1 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Adam,It was a pleasure to welcome you to The Montenotte, thank you for taking the time to review your stay with us. I hope to welcome you back again very soon!Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Bryony

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚
Danielle Bennett 于 2023 年 10 月 30 日 的回复
Dear Bryony, Thank you ever so much for taking the time to share your fantastic review of your recent stay at The Montenotte.I am delighted you had such an enjoyable experience and scored all aspects of your stay so highly.Thank you once again and I look forward to welcoming you back in the not too distant future.Warm Regards,Danielle BennettGuest Relations Manager

10/10 超赞

jennifer

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lots of amenities
2023 年 9 月入住 2 晚
Danielle Bennett 于 2023 年 9 月 21 日 的回复
Dear Jennifer,Thank you for choosing The Montenotte. I am delighted to see such a high score for your experience.I look forward to welcoming you back.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2023 年 9 月入住 1 晚
Danielle Bennett 于 2023 年 9 月 21 日 的回复
Dear John,Thank you for taking the time to review your recent stay at The Montenotte. I am thrilled you had a fantastic experience an the staff particularly stood out as a highlight of your stay.I hop to have the pleasure of welcoming you back soon.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Ashley

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property walkable to tons of restaurants and pubs!
2023 年 9 月入住 2 晚
Danielle Bennett 于 2023 年 9 月 11 日 的回复
Dear Ashley,Thank you so much for taking the time to share your fantastic review. I am delighted you had such a great experience. Ho0pefully you will be back to stay with us again soon!Best regard,Danielle BennettGuest Relations Manager

10/10 超赞

danielle

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 4 晚
Danielle Bennett 于 2023 年 9 月 11 日 的回复
Dear Danielle,Thank you for your 5 out of 5 review. It was our pleasure to deliver a service to meet your expectations and hope you will b back agtain soon.Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely
The hotel is in such a great area of Cork with stunning views of the city. The restaurant and patio make it a unique atmosphere to start and end your Cork experience. The hotel has a lovely ambiance and the gym/pool/spa area is very relaxing.
2023 年 8 月入住 1 晚
Danielle Bennett 于 2023 年 9 月 11 日 的回复
Dear Guest,I am delighted you had such a pleasant experience and particularly appreciated our urban location. Thank you so much for sharing a review of your stay. I hope to have the pleasure of welcoming you back soon.Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Yee L C

2023 年 8 月入住 5 晚
Daneille Bennett 于 2023 年 8 月 22 日 的回复
Dear Guest,Thank you for taking the time to review your stay here at The Montenotte. I hop you had an enjoyable experience and will be back to stay again son.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Sara

2023 年 8 月入住 3 晚
Danielle Bennett 于 2023 年 8 月 14 日 的回复
Dear Sara,Thank you for sharing your fantastic review of your recent stay here at The Montenotte. We are delighted to see scores of 10 out of 10 for your guest experience and hope to welcome you back soon.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic Stay
Fantastic from the moment we arrived and were greeted by Ken, through to the spa, the pool and bar staff. We'll be back!
2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 8 月 13 日 的回复
Dear Kevin,Thank you so much for sharing your outstanding review of your recent stay with us. I'm delighted to hear Ken greeted you with such a warm welcome and this continued throughout your stay. It was a pleasure to have you at The Montenotte and look forward to welcoming you back.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Brian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent views from restaurant. Happy to have AC in the room.
2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 7 月 28 日 的回复
Dear Brian,Thank you so much for taking the time to share your review of your recent stay here at The Montenotte. It was a pleasure to welcome you and I'm delighted to see such high scores for your stay.Thank you, I hope to welcome you back in the not too distant future. Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Mary June

2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 8 月 13 日 的回复
Dear Mary June,It was our absolute pleasure to welcome you to The Montenotte. Thank you so much for rating your stay so highly at 5 out of 5. Hopefully you will be back to stay with us again soon.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

J P

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 7 月 18 日 的回复
Dear JP,Thank you so much for your amazing score from your recent stay with us. I am thrilled you had such an enjoyable stay.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 7 月 18 日 的回复
Dear Mary,It was a pleasure to welcome you to the Montenotte. I am delighted you had such and amazing stay and score all your experience 10 out of 10.Best regards,Danielle BennettGuest Relations Manager

6/10 一般

J P

2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 7 月 21 日 的回复
Dear JP,Thank you for sharing your review of your recent stay with us here at The Montenotte. We seek feedback as we continuously look at ways to improve the guest experience. Hopefully you will be back to stay with us again and we can ensure a truly exceptional experience. Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Adam

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great views of the city, comfy beds and good food/drink on-site.
2023 年 7 月入住 1 晚
Danielle Bennett 于 2023 年 7 月 21 日 的回复
Dear AdamIt was a pleasure to welcome you to The Montenotte, your fabulous review is received with great thanks and appreciation of your time to share. Hopefully you will be back to stay again in the not too distant future. Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Ann

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was great and extremely helpful. Both Lucy and Robert were extremely helpful and quick to help us with an issue in the our room.
2023 年 6 月入住 2 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Ann,Thank you so much for sharing your review. I am delighted you received a fantastic service and thank you for personally mentioning Lucy and Robert, they will be thrilled with the feedback. I hope to welcome you back.Best regards, Danielle BennettGuest Relations Manager

10/10 超赞

Eileen

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Eileeen,Thank you so much for your 10 out of 10 review from your recent stay. I really appreciate you taking the time to share your experience.Best regards,Danielle Bennett Guest Relations Manager

10/10 超赞

Sharon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is a very elegant hotel and upscale. It is an old hotel but is clean and beautiful.
2023 年 7 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Sharon,It was a pleasure to welcome you to The Montenotte. I am delighted such compliments of our beautiful property and thrilled you enjoyed your stay.Kind regardsDanielle BennettGuest Relations Manager

2/10 糟糕

Danielle，Seattle

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
This hotel has so much potential. It’s a gorgeous property. However, its customer service negates that. At check-in, the staff member was ready to charge us in full for our three rooms plus a deposit for each until I reminded him that we prepaid for the rooms. We ate lunch at the hotel restaurant. Despite being $250, all six of our meals were inedible - simple things like a salad and a burger were terrible even though they looked beautiful. We would’ve said something but we never saw our waitress again or anyone after we placed our order. She was rude when taking our order so maybe that’s a good thing. At the glasshouse, none of the four bartenders could say what beer was on tap. Did they even work there? Finally, at check out, we were told we owed $27 euros for laundry. We didn’t do laundry. The staff member looked at her records and realized the mistake (must have been from a prior guest?). I then had to proactively ask her to reverse the deposits for each room, as she apparently forgot and/or wasn’t going to do so. That the guests have to remind the hotel staff at check-in and check-out of the correct charges and for a deposit return really leaves an unsettling feeling for the guest. She never asked how our stay was, probably because the hotel doesn’t want to know. The hotel needs a hard reset. The focus should be on the fundamentals, like food quality, customer service, and training staff, before aesthetics. Don’t put lipstick on a pig.
2023 年 7 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Danielle,Thank you for taking the time to review your stay, your feedback is very important to us. I am sorry to read that you were disappointed with several elements of your recent stay at The Montenotte, and I fully take your constructive feedback on board. I can only apologise unreservedly for the issues you highlighted and can assure you we will address these with the greatest sense of urgency.I am very grateful for your constructive feedback and do hope we will have the opportunity to welcome you back at some point in the future.Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Diana

2023 年 6 月入住 5 晚
Danielle 于 2023 年 7 月 28 日 的回复
Dear Diana,Thank you for taking the time to review your recent stay with us. I hope to see you again soon.Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

Alan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We booked at this property because we wanted easy parking within walking distance of Cork Centre. There are nice grounds. Our room was comfortable. There was noise from a nearby bar but that stopped by about 10.30 every evening. The breakfast was generally satisfactory but the fried eggs ordered were always rather congealed leading me to suspect that they had been prepared earlier. The food in the restaurant was good but I thought very expensive for what it was. Service was excellent. Generally the property is good but a little expensive.
2023 年 6 月入住 3 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Alan, Thank you for taking the time to review your recent stay with us here at The Montenotte. I'm pleased overall you had an enjoyable experience and the excellent service you received in Panorama particularly stood out as a highlight of your stay. We know value for money is of huge importance to our guests and continuously look at ways to achieve this through reviewing our guest feedback and service. With this is mind I will share your comments regarding you breakfast experience with our Head Chef and Food and Beverage Manager, I apologise for any disappointment to your dining and assure you your comments have been taken onboard. I hope I will have the opportunity to welcome you back in the not too distant future.Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Paul

2023 年 4 月入住 2 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Paul,Wow! Thank you so much for your amazing review of your fantastic experience here at The Montenotte Hotel. It was our absolute pleasure to welcome you, I hope to welcome you back back again very soon!Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Erin

2023 年 6 月入住 8 晚
Daneille 于 2023 年 7 月 9 日 的回复
Dear Erin,Thank you so much for your 10 out of 10 review of your experience here at The Montenotte Hotel. It was our absolute pleasure to welcome you, I hope to welcome you back back again very soon!Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Sherry

2023 年 6 月入住 2 晚
Danielle Bennett 于 2023 年 7 月 21 日 的回复
Dear Sherry,Thank you so much for your fantastic review of your recent stay with us. I really appreciate you taking the time to share your experience and hope to see you again soon.Best regards,Danielle BennettGuest Relations Manager

8/10 还可以

PIERRE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Pierre, Thank you ever so much for taking the time to share your review of your recent stay at The Montenotte Hotel.I am delighted you had an enjoyable experience and scored all aspects of your stay so highly.Thank you once again and I look forward to welcoming you back in the not too distant future.Warm Regards,Danielle BennettGuest Relations Manager

10/10 超赞

Corlene

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Corlene, Thank you ever so much for taking the time to share your fantastic review of your recent stay at The Montenotte Hotel.I am delighted you had have scored all aspects of your stay so highly.Thank you once again and I look forward to welcoming you back in the not too distant future.Warm Regards,Danielle BennettGuest Relations Manager

10/10 超赞

Tamara

2023 年 6 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Tamara, It was a pleasure to welcome you to The Montenotte for your recent stay at The Montenotte Hotel.I am delighted you had such an enjoyable experience and scored all aspects of your stay so highly.Thank you once again and I look forward to welcoming you back in the not too distant future.Warm Regards,Danielle BennettGuest Relations Manager

10/10 超赞

Albert

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great view from terrace
2023 年 6 月入住 1 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Albert,Wow! Thank you so much for your amazing review of your fantastic experience here at The Montenotte Hotel. I hope to welcome you back back again very soon!Best regards,Danielle BennettGuest Relations Manager

10/10 超赞

Sadaf

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Loved it!
2023 年 6 月入住 2 晚
Danielle 于 2023 年 7 月 9 日 的回复
Dear Sadaf,Wow! Thank you so much for your amazing review of your fantastic experience here at The Montenotte Hotel. It was our absolute pleasure to welcome you,I hope to welcome you back back again very soon!Best regards,Danielle BennettGuest Relations Manager