When I first checked in, the receptionist switched my room because my original room was not ready for check-in at 4pm. Upon entering the new room, I realized it was very hot and the thermostat read 76. I turned on the AC, and waited 30 minutes before I realized it wasn’t working. I called down to the front desk, and they assured me they would send their engineer immediately to check. After another 30 minutes, no one came and I called again. The receptionist reassured me once again that someone was coming to check, so I waited. Another 30 minutes went by before the room was unbearable to be in (80 degree day outside), so I went downstairs to the front desk and asked about the engineer. The receptionist was surprised to find out he had not come to my room to check, and also told me he would not be able to fix it. They then switched me back to the original room I had booked, which at this point, was ready. Not a great check in experience, and customer service experience up front, but I have no complaints about the rest of my stay.