Goto Vacations from $1,257

Check in process was confusing with the tablet. No real person to check you in. There was a fee of 500 yen per person which we did not know about. The elevator had a very bad odor. Limited amenities inside the room, only provided towels and toothbrush. No umbrellas provided. The room also had a very bad odor. Bed was hard and uncomfortable. Overall ok stay.

The hotel was lovely with spacious guest rooms with lots of luxurious details. The room lacked practical facilities like a place to put your clothes or suitcases which meant it looked cluttered all the time. The front desk staff were pleasant when they were there but seldom were able to be helpful. We were told that none of the restaurants on the property were open despite their posted hours, there was no option to send out laundry and even that there were no umbrellas available to borrow during a downpour. It was comical after a while! All in all, too much focus on luxury and not enough on the daily details.

The room overall was nice with the separate washroom and traditional shower, a kitchen, and a TV. The only bad part was the cleanliness of the couch and beds. The couch had an unlimited amount of stains from who knows where. The beds also had a bit of a stench to them, but you get used to it after a bit.

The rooms were super comfortable and felt luxurious. The onsen was such a welcomed treat at the end of every day.

Loved this property. It’s set in such a beautiful location. We choose a room with a private onsen, set on a balcony overlooking the mountain. It was quite an experience soaking in the tub watching the snow come down. The dining experience was great and food was delicious. Staff were friendly and welcoming.