Hatzenport Vacations from $1,106

The staff were very helpful and polite, the restaurant was fantastic and the room was beautiful. My only negative was that every time I tried to order room service, I had to call repeatedly for up to 30 mins in order to get an answer.

Excellent staff, amazing massage in the spa, the most comfortable bed. A welcome reprieve after a troubled flight and unexpected overnight on our trip.

Close to Christmas markets and good vibe in hotel. Bar is super with attentive staff. However, fire alarm in room adjacent went off for ages in the night with no communication from staff. Eventually it stopped. We were awoken to inconsiderate neighbours being sick in toilets and singing in showers. Spa was also a huge let down - most lockers do not work and only one sauna and steam room was available. Bathroom amenities had not been restocked - empty shower wash and vanity pack. All in all, a nice hotel but let down by lack of communication, functioning facilities, and inconsiderate guests adjacent.

The staff was nice but the trash hadn’t been taken from the bathroom when we arrived and the carpet needed to be vacuumed. We asked for the room to be cleaned the next day and they didn’t change the sheets they just made the bed. We know they didn’t change them because our infant had an accident and that’s why we needed them changed. The breakfast was not replenished at a decent rate when empty.

Liked personal's politeness. Disliked very much a neighborhood around the hotel.