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关于德瑞克酒店的点评

4 out of 5
德瑞克酒店
2525 West Loop S, Houston, TX

点评

6.4
10 分 - 超赞。567 条好评，共有 2080 条点评" "
8 分 - 还可以。354 条好评，共有 2080 条点评" "
6 分 - 一般。365 条好评，共有 2080 条点评" "
4 分 - 很差。344 条好评，共有 2080 条点评" "
2 分 - 糟糕。450 条好评，共有 2080 条点评" "

7.0/10

清洁度

7.2/10

员工和服务

6.4/10

服务设施

6.6/10

住宿条件和设施

6.4/10

环保

点评

6/10 一般

khadra

满意：住宿条件和设施
2024 年 4 月入住 3 晚
Dennis 于 2024 年 4 月 22 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 糟糕

Dylan

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
David 于 2024 年 4 月 21 日 的回复
Thank you for your review, Dylan.

10/10 超赞

Aric

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
David 于 2024 年 4 月 16 日 的回复
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

8/10 还可以

Louis

满意：住宿条件和设施，清洁度
Great hotel . Value for what we paid .
2024 年 1 月入住 1 晚
Dennis 于 2024 年 4 月 15 日 的回复
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 很差

Hayes

商务旅客
不满意：住宿条件和设施，服务设施
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
2024 年 3 月入住 2 晚
David 于 2024 年 4 月 14 日 的回复
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 超赞

Kariane

2024 年 3 月入住 2 晚
Dennis 于 2024 年 4 月 13 日 的回复
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 一般

Candice

2024 年 2 月入住 1 晚
Dennis 于 2024 年 4 月 1 日 的回复
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 超赞

Zachary

满意：清洁度、服务设施、住宿条件和设施
Great Staff!
2024 年 3 月入住 4 晚
Dennis 于 2024 年 3 月 27 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 超赞

David

满意：住宿条件和设施，清洁度
Hajha
2024 年 3 月入住 3 晚
Dennis 于 2024 年 3 月 22 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 超赞

Adisia

2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 21 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 超赞

Lee

满意：住宿条件和设施，清洁度
2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 19 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 糟糕

Robert

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Do not recommend and would never use again!
2024 年 3 月入住 1 晚
Dennis 于 2024 年 3 月 19 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 一般

Morgan

与配偶出行
不满意：服务设施，清洁度
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
2024 年 3 月入住 1 晚
Dennis 于 2024 年 3 月 19 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 一般

Natalee

商务旅客
不满意：住宿条件和设施
Definitely not a 4 star. Poorly maintained and noisy.
2024 年 3 月入住 1 晚
Dennis 于 2024 年 3 月 14 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 糟糕

Shanita

与家人出行, 团体旅客
不满意：住宿条件和设施，服务设施
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
2024 年 2 月入住 3 晚
Dennis 于 2024 年 3 月 14 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 一般

Miguel

团体旅客
不满意：清洁度
No hay servicio de limpieza en las habitaciones
2024 年 2 月入住 5 晚
Dennis 于 2024 年 3 月 11 日 的回复
Hi Miguel, Please know that stayover cleaning service is available upon request 24 hours in advance. Thank you for your feedback and we would love to welcome you back.

10/10 超赞

Gustavo

满意：住宿条件和设施，清洁度
Perfect
2024 年 1 月入住 2 晚
Dennis 于 2024 年 3 月 10 日 的回复
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 糟糕

Robert

不满意：清洁度、服务设施、住宿条件和设施
Bed bugs. Rude management. Filthy hotel
2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 10 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 很差

Daniel

商务旅客
不满意：住宿条件和设施，服务设施
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 10 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 超赞

Brandon

满意：清洁度、服务设施、住宿条件和设施
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
2024 年 3 月入住 1 晚

4/10 很差

Slobodan

2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 11 日 的回复
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 糟糕

Jonathan

2024 年 3 月入住 1 晚
Dennis 于 2024 年 4 月 1 日 的回复
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 糟糕

Marilyn

2024 年 3 月入住 2 晚
Dennis 于 2024 年 3 月 27 日 的回复
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 很差

James

不满意：清洁度、服务设施、住宿条件和设施
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
2024 年 3 月入住 1 晚
Lesia 于 2024 年 3 月 8 日 的回复
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 一般

Mukarram

Rooms not as upgraded for the price being charged
2024 年 2 月入住 1 晚
Dennis 于 2024 年 3 月 5 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 一般

samira

商务旅客
满意：清洁度
不满意：服务设施
Loved the decor.
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 27 日 的回复
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 很差

Courtney

与配偶出行
不满意：住宿条件和设施，服务设施
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 22 日 的回复
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

8/10 还可以

Reijiro

不满意：住宿条件和设施
2024 年 2 月入住 2 晚
Dennis 于 2024 年 2 月 20 日 的回复
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

10/10 超赞

Francisco

与配偶出行
满意：住宿条件和设施，清洁度
Excellent
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 20 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 糟糕

Vickie

与配偶出行
不满意：服务设施，清洁度
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
2024 年 2 月入住 2 晚
Dennis 于 2024 年 2 月 20 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 很差

kelvin

不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 20 日 的回复
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 糟糕

Bryan

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 20 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 一般

Britt

2024 年 2 月入住 2 晚
Dennis 于 2024 年 3 月 20 日 的回复
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 一般

Brandon

不满意：住宿条件和设施
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
2024 年 2 月入住 1 晚
Corlesia 于 2024 年 2 月 16 日 的回复
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 糟糕

Tristan

不满意：清洁度
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 14 日 的回复
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 很差

Linda m

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
The air conditioning was broken and the shower and the elevators didn’t work
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 13 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 很差

Keyona

与家人出行
不满意：服务设施
The front desk clerk was very informative , however i do believe he was trying to make some side $$. To park at the hotel you are staying at they wanted to charge $30 for self parking per night and $40 if you do valet. That's ridiculous. 2nd he also stated that i could opt for the for the $30 a night to be taken out of my deposit. Well that not true when i scanned the qr code it did not give me the option to do that. This hotel also sits at the corner of a busy intersection so it is very tricky to get in it. The elevators on the parking structures did not work so if you parked on a higher level you would have to walk down with your luggage and all. At first look room was clean but does not look anything like the pictures. The bath tube drained very slow so water builds up while you take a shower. The breakfast that is included in your stay it was alright but the short Hispanic female cashier is rude. You can not take your food upstairs to your room unless you want to pay for it. Check out day i see pimps and prostitutes in the lobby and in the restaurant. I did not see them when i came but Sunday morning i most definitely saw them. With all the problems Texas has with human trafficking they allow this to go on. Oh almost forgot they take out a fee for the pool and gym out of your deposit money even though i did not use those things nor did i ask about those things. I will be looking into that. Because that does not make since to me. So in my eyes 2 star. You have a clean bed.
2024 年 2 月入住 2 晚
Dennis 于 2024 年 2 月 13 日 的回复
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 超赞

Kathryn

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
Alvin 于 2024 年 2 月 12 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soonThank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 一般

Ymajahi

与配偶出行
不满意：住宿条件和设施，清洁度
Hotel reminds me of a low end Vegas hotel. There was a big sticky spot on the carpet and I’ve bumped my calf on the bed frame some many times I could barely walk. Staff was great.
2024 年 2 月入住 1 晚
Dennis 于 2024 年 2 月 10 日 的回复
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon.

8/10 还可以

JEREMY

商务旅客
满意：清洁度、服务设施、住宿条件和设施
not a bad option in Galeria area. hotel and rooms especially the bathrooms are showing their age but bar is good. cleaning so so.
2024 年 2 月入住 3 晚
Dennis 于 2024 年 2 月 10 日 的回复
Hi Jeremy, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!

4/10 很差

adelina

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Not very helpful staff. Very run down conditions in rooms. Definitely only good because of location.
2024 年 2 月入住 1 晚
Jamesha L 于 2024 年 2 月 6 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

4/10 很差

Mandy

不满意：住宿条件和设施，服务设施
Bad customer service no room service
2024 年 1 月入住 1 晚
Jamesha L 于 2024 年 2 月 3 日 的回复
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 超赞

Tawana

满意：住宿条件和设施，清洁度
The only thing is that they should tell you when they will release the security deposit
2024 年 1 月入住 1 晚
Jamesha L 于 2024 年 2 月 3 日 的回复
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 还可以

Jarvis，Houston

满意：住宿条件和设施，清洁度
I had a nice stay
2024 年 1 月入住 1 晚
Dennis 于 2024 年 1 月 31 日 的回复
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 糟糕

Danyal

不满意：住宿条件和设施，清洁度
They never let us check in.
2024 年 1 月入住 1 晚
Dennis 于 2024 年 1 月 31 日 的回复
Hi Danyal,We apologize for any miscommunication however the hotel does not accept prepaid cards as a method of payment. We would love the opportunity to host you in the future.

8/10 还可以

Kelly，Beaumont

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Great location
2024 年 1 月入住 1 晚
Jamesha 于 2024 年 1 月 31 日 的回复
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon !

8/10 还可以

Wouter Cornelis

商务旅客
满意：住宿条件和设施，清洁度
Was all ok
Dennis 于 2024 年 3 月 19 日 的回复
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

8/10 还可以

Johnny

不满意：住宿条件和设施
Run down needs to be renovated
2024 年 1 月入住 1 晚
Jamesha 于 2024 年 1 月 31 日 的回复
Thank you for your feedback.

6/10 一般

Dwayne

满意：住宿条件和设施
不满意：清洁度
I like that it was in a very good area but front desk help getting towels was not good at all never got them
2024 年 1 月入住 1 晚
Dennis 于 2024 年 1 月 30 日 的回复
Hi Dwayne, thank you for your feedback. I am so sorry for the level of service experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 超赞

Teshawna，Houston

满意：住宿条件和设施，清洁度
Friendly staff
2024 年 1 月入住 1 晚
Dennis 于 2024 年 1 月 30 日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon!