“Maybe it’s an American expectation, but there was no help with luggage. You had to lug it up a set of stairs before reaching the heavy wooden doors, all while standing in the rain.
Once inside, the staff was friendly, kind of. They seemed to be good at all the wrong things.
The door to the balcony in my room was broken. Someone came to fix it, managed to break it further, and promised to add it to the maintenance list. He then told me I would be perfectly safe sleeping with a balcony door that……
“We loved the unique property. The staff was proactive and responsive in their communication ahead of our arrival. We really felt like they went the extra mile. We loved the walking trails on the property and the town nearby was very nice. We would definitely return.”
“Rooms were large and comfortable! Very nicely appointed! Staff was the best we experienced on our vacation! Specifically Joann at restaurant for breakfast! She was skilled, and knowledgeable about food, Killarney and Ireland. She raised the level of our experience with her quick wit and humor! Yana also was an exceptional resource at front desk, being an invaluable contact for hotel services and our experience! Lastly Stephen at the restaurant Figs bar was engaging, knowledgeable and an……
“This is a gorgeous property with full spa, bar, restaurants, and beautiful guest rooms. The room was large and attractive. The staff was very helpful. It is located close to the city center in Killarney and the lakes.”
“the location of this hotel was perfect and the staff was lovely. Sabina was such a huge help, and she was very knowledgeable. We enjoyed our stay and hope to be back!”
