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关于阿拉贝拉高尔夫 Spa 酒店的点评

5 out of 5
阿拉贝拉高尔夫 Spa 酒店
R44 Kleinmond, Kleinmond, Western Cape

点评

8.2

很好

10 分 - 超赞。102 条好评，共有 243 条点评" "
8 分 - 还可以。86 条好评，共有 243 条点评" "
6 分 - 一般。34 条好评，共有 243 条点评" "
4 分 - 很差。16 条好评，共有 243 条点评" "
2 分 - 糟糕。5 条好评，共有 243 条点评" "

8.8/10

清洁度

8.0/10

员工和服务

8.8/10

服务设施

8.4/10

住宿条件和设施

9.2/10

环保

点评

8/10 还可以

Alvaro Augusto

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
golf couse , and rooms very good service has to be better
2024 年 3 月入住 1 晚
Paul 于 2024 年 3 月 24 日 的回复
Dear AlvaroThank you so much for your recent visit to Arabella Hotel, Golf & Spa and for taking the time to complete a review.We are please to see that you enjoyed your stay and the Hotel.We look forward to welcoming you back to Arabella Hotel, Golf & Spa in the near future.Kind regards,Paul GibsonDeputy General Manager

8/10 还可以

Mitja，Rostock

与家人及幼儿出行
满意：员工和服务，清洁度
Ok, sehr große Zimmer. Gutes Restaurant. Einrichtung der Zimmer in die Jahre gekommen. Außenpool nicht richtig sauber
2024 年 2 月入住 1 晚
Paul 于 2024 年 2 月 25 日 的回复
Dear MitjaThank you so much for your recent visit to Arabella Hotel Golf & Spa and for taking the time to complete a review.We are pleased to see that you enjoyed your overall stay. We have constructively shared your comments with our Development Team for consideration.Our Team look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Paul GibsonDeputy General Manager

10/10 超赞

Daniela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Michael 于 2024 年 2 月 9 日 的回复
Dear DanielaThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 还可以

berend

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very nice golfcourse. Enough to play for. Beautiful accommodation. Little bit “big” for personal treatment. Nice pool and wellness area. Gym is ok. Restaurant ok . Not fine dining, casual. Our room was more than excellent. King Suite 531. We view on pool and hole 8 and estuarium.
2024 年 1 月入住 3 晚
Michael 于 2024 年 2 月 9 日 的回复
Dear BerendThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 超赞

Mr Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Michael 于 2024 年 2 月 9 日 的回复
Dear Mr RichardThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 还可以

Franziska

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Cooler Pool und spa, leider keinen Auslauf.
2023 年 11 月入住 1 晚
GM 于 2023 年 12 月 23 日 的回复
Hi Franziska, thanks for your feedback which we will certainly consider

10/10 超赞

Kathryn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved staying at beautiful Arabella! The golf course was immaculate and we loved getting spa treatments as well. The food at the hotel was also 5 star and service was amazing. Beautiful property! We would definitely recommend staying here and coming here again!
2023 年 10 月入住 2 晚
GM 于 2023 年 12 月 23 日 的回复
Dear KathrynThank you so much for your very kind comments and high rating. We are delighted that you enjoyed your stay at Arabella Hotel Golf & Spa.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 还可以

Gordon

与配偶出行
满意：员工和服务，清洁度
Beautiful location, stunning golf course, friendly staff, lovely spa treatments. For the class of the hotel it is beginning to a bit tired. Restaurant food disappointing for the standard of the hotel.
2023 年 5 月入住 2 晚

10/10 超赞

Colin

2023 年 2 月入住 2 晚

10/10 超赞

Donald

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an excellent hotel in which to pass a few days whilst in the area of Hermanus. The facilities are superb.
2023 年 2 月入住 3 晚

10/10 超赞

Daniel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely fantastic service and staff with a great golf course on property.
2023 年 2 月入住 5 晚
Michael Phillipson 于 2023 年 2 月 17 日 的回复
Dear DanielThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 超赞

Stephanie

满意：清洁度、住宿条件和设施、客房舒适度
Wonderful getaway
Lovely hotel with a nice pool, beautiful room and great golf course. There are trails to walk on. The spa was perfect. Only complaint would be the slow service in the restaurant.
2023 年 2 月入住 2 晚
Michael Phillipson 于 2023 年 2 月 17 日 的回复
Dear StephanieThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us overall.We have constructively shared your comments with our Restaurant Team to assist us in improving our service delivery standards.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 超赞

J.B.

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 4 晚
Michael Phillipson 于 2022 年 12 月 27 日 的回复
Dear J.B.Thank you so much for your recent visit to Arabella Hotel Golf & Spa.We are delighted that you enjoyed your stay jwith us and thank you cfor your high rating, much appreciated.Kind regards,Michael PhillipsonGeneral Manager

10/10 超赞

Dietwin Johann

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel within a country club. Amazing views and good food.
2022 年 11 月入住 3 晚
Michael Phillipson 于 2022 年 12 月 27 日 的回复
Dear DietwinThank you so much for your recent visit to Arabella Hotel Golf & Spa.We are delighted that you enjoyed your stay jwith us and thank you cfor your high rating, much appreciated.Kind regards,Michael PhillipsonGeneral Manager

6/10 一般

Varshini

与家人出行
Used to be a great hotel now it's just ok. Rooms a bit dated, but es
2022 年 10 月入住 2 晚
Michael Phillipson 于 2022 年 12 月 27 日 的回复
Dear VarshiniThank you so much for your recent visit to Arabella Hotel Golf & Spa.Your comments have been shared with our Development Team for consideration. Kind regards,Michael PhillipsonGeneral Manager

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 2 晚
Michael Phillipson 于 2022 年 7 月 29 日 的回复
Dear Michael Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful getaway for the Easter weekend
Lovely, comfortable stay for 2 nights. The resort, grounds and surrounding estuary/ wetlands are beautiful. Welcoming and friendly staff especially in the lounge area. Child friendly which was a major plus for us. The staff are very attentive and go out of their way to accomodate you. Awesome breakfasts with a good variety of options. The lady making the flapjacks/ pancakes deserves a shoutout! Absolutely delicious! Not to mention the ladies manning the egg stations! The eggs benedict and omlettes were spot on! Rooms are comfortable and clean. Overall great facilities and highly recommended. We would definitely return. And not to forgot - the live entertainment both on Saturday and Sunday evening were great! Thank you for an awesome stay Arabella!
2022 年 4 月入住 2 晚
Michael Phillipson 于 2022 年 4 月 26 日 的回复
Thank you so much for your lovely review regarding your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

8/10 还可以

Celine

满意：清洁度、员工和服务、服务设施
2022 年 4 月入住 4 晚
Michael Phillipson 于 2022 年 8 月 17 日 的回复
Dear Celine Thank you so much for your stay at Arabella Hotel Golf and Spa. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 还可以

UNO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 2 晚
Michael Phillipson 于 2022 年 3 月 20 日 的回复
Dear Uno Thank you so much for your recent stay at Arabella Hotel Golf & Spa. We hope to welcome you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

Berit

满意：清洁度、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚
Hannes 于 2022 年 3 月 19 日 的回复
Dear Berit Thank you for choosing the Arabella Hotel, Golf and Spa for your stay in the Kogelberg area. We appreciate your positive feedback. Kind regards Hannes

10/10 超赞

Terence

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy chap
2022 年 2 月入住 2 晚
Hannes 于 2022 年 2 月 22 日 的回复
Dear Terence Thank you for your positive feedback. It is highly appreciated. We look forward in welcoming you back to the Arabella Hotel, Golf and Spa. Kind regards Hannes

10/10 超赞

Jakob

2022 年 2 月入住 1 晚
Hannes 于 2022 年 2 月 19 日 的回复
Dear Jakob Thank you for your valuable feedback and thank you for choosing the Arabella Hotel, Golf and Spa for your visit to the Kogelberg area. Warm regards Hannes Human

10/10 超赞

Daniel

2022 年 2 月入住 1 晚
Hannes 于 2022 年 2 月 19 日 的回复
Dear Daniel I hope all is well? Thank you for your valuable feedback and for choosing the Arabella Hotel, Golf and Spa for your visit too the Kogelberg area. Your feedback is greatly appreciated. Kind regards Hannes Human

10/10 超赞

Bennie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚
Michael Phillipson 于 2021 年 12 月 28 日 的回复
Dear Bennie Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

DC

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚
Michael Phillipson 于 2021 年 12 月 13 日 的回复
Dear DC, thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your wonderful feedback. We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

susanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Schönes Golfhotel
Sehr schöner , entspannter Aufenthalt
2021 年 11 月入住 1 晚
Michael Phillipson 于 2021 年 11 月 20 日 的回复
Dear Susanne Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your very valuable feedback. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

Ilias

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 1 晚
Michael Phillipson 于 2021 年 10 月 20 日 的回复
Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 还可以

Grant

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚
Michael Phillipson 于 2021 年 9 月 17 日 的回复
Dear Grant Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Arabella Review
Stay was good but not excellent, small things missing for 5 stars. Breakfast service a bit slow.
2021 年 6 月入住 1 晚
Michael Phillipson 于 2021 年 6 月 17 日 的回复
Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your most valuable feedback - much appreciated. Your comments have been constructively shared with the Team to assist us with improving our service delivery standards. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a breath of fresh air to enter through the gates at Arabella! Beautiful, tranquil and breathtaking! All the amenities and food are next level. It is the place to go for rest, golf, and relaxation. The spa was wonderful. We were really impressed with the staff. Can’t wait to get back!
2021 年 6 月入住 2 晚
Michael Phillipson 于 2021 年 6 月 5 日 的回复
Thank you so much for your comments regarding your recent experience at Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we all look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 还可以

Shahida

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
. 于 2021 年 4 月 6 日 的回复
Dear Shahida Thank you so much for your high rating, much appreciated. We are delighted that you enjoyed your stay with us and we hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manger

8/10 还可以

Diane

与家人出行
满意：客房舒适度，住宿条件和设施
Great views and location
Great location. Wonderful views and facilities. Pockets of good service but overall staff morale low and could be felt through inconsistent service levels experienced.
2020 年 12 月入住 5 晚
Michael Phillipson 于 2022 年 4 月 26 日 的回复
Dear Diane Thank you for your comments regarding your stay at Arabella Hotel Golf & Spa. We have constructively communicated your comments to our Team to assist with improving our service delivery standards and consistency. We hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

JM

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptional servise and accommodation
Fantastic service, beautiful setting, could not ask for better.
2020 年 11 月入住 2 晚
Michael Phillipson 于 2022 年 4 月 26 日 的回复
Dear JM Thank you so much for your high rating and for sharing your feedback with us. The Team were delighted to receive your feedback and hear that you had an an enjoyable stay with us. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 超赞

Caron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Arabella
we were very happy - difficult to get a spa appointment - hotel staff were very good - lovely views - golf course fantastic - great room -
2020 年 9 月入住 3 晚

10/10 超赞

AHM

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
Maghmoed Alexander 于 2020 年 9 月 24 日 的回复
Good day, Thank you so much for your review. It is greatly appreciated.

8/10 还可以

Jürg

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location but bad food
Great location, amazing service, terrible food
2020 年 1 月入住 7 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We
2020 年 1 月入住 1 晚

10/10 超赞

LUCIANO

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚

8/10 还可以

Alan

2019 年 12 月入住 3 晚

6/10 一般

真实旅客

与家人出行
不满意：清洁度
Great location - although golf course meant we couldn't walk around the best views. Staff all very friendly and helpful but not adequately trained due to lack of supervision/management. Did not match the 5 star standard as per Expedia. Check in experience was poor (room not fully serviced!) with management response dismissive/lacking in customer service.
2019 年 12 月入住 3 晚

10/10 超赞

Johanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 4 晚

10/10 超赞

Mapule

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Heaven on earth
I had the most amazing experience and will definitely come back. The view, the service, the quality, the environment....everything about this place is just so amazing. I absolutely loved it.
2019 年 9 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2019 年 8 月入住 9 晚

10/10 超赞

Koji

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚

10/10 超赞

Karin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastisk hotel til pengene
Skønt ophold i afslappende og sikrede omgivelser. Spa og gym var i fremragende stand og kunne bruges til seriøs træning. De sikrede omgivelser gjorde også en løbetur udenfor ved solnedgang muligt, hvilket ellers ikke er tilrådeligt i SA. Restaurant og roomservice var superfint og til overkommelige priser. Eneste minus som jeg ser det var lidt strikse poolregler såfremt man rejser med børn, hvilket vi ikke gjorde denne gang. Men vi kommer helt sikkert tilbage - også med børn.
2019 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Großzügiges Hotel mit großartigem Service
Großzügiges Golfhotel, das durch die offene Bauweise die Weite der afrikanischen Landschaft ins Haus holt. Sensationell zuvorkommender und aufmerksamer Service (besonders Elliot)!
2019 年 7 月入住 1 晚

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 3 晚

6/10 一般

Gerhardt

不满意：员工和服务，清洁度
Arabella disappoints
The hotel is deteriorating in terms of service and cleanliness. Rooms and carpets are dirty and on the 1st morning the room was not cleaned. Bed was pulled right, but towels still on the floor, dirty bins, dirty bathroom and fridge. Overall poor cleaning and condition of room. Went to 5th floor for coffee and waited for ages with no waiter to be located. Eventually she rocked up and we were served with no apology or smile or in fact any emotion. Food generally not bad, however bad experience with fish not being the usual fresh good quality. Restaurant staff are friendly but not very efficient. Never seen so many guests waving hands to no avail. Rather disappointing considering the fact that we are frequent visitors to the hotel. Really hope the overall service improves and matches the star-grading.
2019 年 6 月入住 2 晚

10/10 超赞

Qaiser

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚

8/10 还可以

Pieter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚