外观

关于兰开斯特艺术酒店的点评

3.5 out of 5
兰开斯特艺术酒店
300 Harrisburg Ave, Lancaster, PA

点评

9.2

非常棒

10 分 - 超赞。734 条好评,共有 1003 条点评" "
8 分 - 还可以。167 条好评,共有 1003 条点评" "
6 分 - 一般。51 条好评,共有 1003 条点评" "
4 分 - 很差。28 条好评,共有 1003 条点评" "
2 分 - 糟糕。23 条好评,共有 1003 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Xiaotian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like drawings of the art hotel
-Carter Director of Operations 于 2023 年 7 月 8 日 的回复
Thank you for the 5-star review. We're glad that you loved the local art. We appreciate you for sharing your inspirational experience. We look forward to your return.

10/10 超赞

stephanie marie

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Excellent option while in Lancaster!
2024 年 5 月入住 4 晚

10/10 超赞

Judith

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Quick, friendly check-in. Great dinner and beer at a nearby brewpub. Great location. Came back to a red rose on the folded-down bed.
2024 年 5 月入住 1 晚

10/10 超赞

Debbie

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great place to stay - having the restaurant on site is extremely convenient
2024 年 5 月入住 1 晚

10/10 超赞

John

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cool historical spot, we willbe back.
2024 年 5 月入住 1 晚
Inspiration Coordinator 于 2024 年 5 月 4 日 的回复
Thank you for your visit and kind words! We're delighted to hear that you enjoyed your time at our historic spot. We can't wait to welcome you back for another fantastic stay!

10/10 超赞

Dona

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff, clean room, very nice complementary breakfast and close to everything we wanted to see. Very comfortable bed and pillows. Plus the restaurant on the premises was great.
2024 年 4 月入住 3 晚
Inspiration Coordinator 于 2024 年 5 月 3 日 的回复
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and delicious complimentary breakfast. We're glad you had the chance to dine at the restaurant and that it exceeded your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 超赞

Tricia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My first stay at Arts hotel went great.. Other then the rooms being slightly dated, I will definitely be back.
2024 年 4 月入住 1 晚
Inspiration Coordinator 于 2024 年 5 月 2 日 的回复
We're delighted to hear that your first stay at Arts hotel went well! Your feedback about the room is noted, and we're continuously working to enhance our guests' experience. We look forward to your return and aim to make your next stay even more enjoyable. Thank you for choosing us!

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 19 日 的回复
We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 超赞

Garland

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the guest art displays and the loft-like feel of the rooms. Staff are very friendly!
2024 年 4 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 17 日 的回复
Thank you so much! We're thrilled to hear that you enjoyed our guest art displays. Our team strives to provide exceptional service, and we're delighted that you found them to be friendly. We look forward to welcoming you back for another wonderful stay!

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 17 日 的回复
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

10/10 超赞

Carla

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing accommodations our suite was gorgeous and super clean. At every turn conceirge was helpful and always polite at all hours of the day or night. I even needed extra pillows and utensils in the middle of the night and they were always accommodating. The lobby is beautiful, the bartender informative and patient when we arrived late almost before closing. The lighting drinks, tasty cocktails and art in every floor added a visual appeal and aesthetic that felt more cosmopolitan than the overall feel of being in Lancaster or near Amish country. Only con is the breakfast is not included and it is pretty below average if you have to pay for it. My daughter and husband ate breakfast and said it was pretty bad. Overall, I’d come back again in a heartbeat just take care of your own food or go out for your meal. Otherwise a stunning hotel with exceptional hospitality.
2024 年 3 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 12 日 的回复
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay. It's wonderful to know that our concierge team was able to assist you promptly and courteously, even during late hours.We apologize that our complimentary continental breakfast did not meet your expectations. Your feedback is invaluable to us, and we'll certainly take it into consideration to improve our offerings. We hope that despite this, you'll consider returning to stay with us again. Should you choose to visit us in the future, we'd be happy to recommend some fantastic local dining options for your breakfast needs. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 超赞

Amanda

2024 年 4 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 30 日 的回复
Thank you so much for your fantastic 5 out of 5 review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to welcoming you back again soon!

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Inspiration Coordinator 于 2024 年 4 月 12 日 的回复
Thank you so much for your review! Your satisfaction is my utmost priority. If there's anything else we can do to continue providing top-notch service or assistance, please don't hesitate to let us know. Your feedback is invaluable, and we look forward to serving you again in the future!

10/10 超赞

Gale

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great area with friendly staff
2024 年 4 月入住 2 晚
Inspiration Coordinator 于 2024 年 4 月 4 日 的回复
Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us.. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back again soon!

8/10 还可以

Marisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a cute hotel, well placed to downtown Lancaster and to Franklin and Marshall College. The bathroom was well appointed, the included breakfast was good enough (great coffee) and everything was very clean. Downsides: the floor was not level, which led to the bed also being not level enough to be somewhat disconcerting. The elevator is oddly slow.
2024 年 4 月入住 2 晚
Inspiration Coordinator 于 2024 年 4 月 4 日 的回复
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your hotel stay with us.We apologize for any inconvenience caused by the uneven floor and its impact on the bed's levelness. With the hotel being in a converted 1800's warehouse, some things may feel a bit off. Rest assured, we will address this concern promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for another enjoyable stay in the future!

10/10 超赞

Mary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. Worth a stay in Lancaster..
2024 年 3 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 4 日 的回复
Thank you for your kind words! We're delighted to hear that you had a lovely experience during your stay with us in Lancaster. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.

6/10 一般

Lois

与家人出行
满意:清洁度
不满意:住宿条件和设施
Checked in and took the slowest one elevator ever to my room. My key card didn’t work to open my door. Had to go back down again to get my cards to actually activated. Pain in the butt. TV didn’t work. Asked receptionist to get fixed. Came back from entire day away. Not fixed. Also when I dialed to tell her about it no one picked up line. That is concerning. I had to call from cell. Then she picked right up. Like didn’t want to deal with any actual problems. Super loud room. The room above us was so loud. Literally couldn’t sleep. Showers are unusually large. In order to use the shampoo that is in dispenser, you have to walk out from the shower to reach it. It’s really an odd placement. Bad planning. This place charges a lot for what they offer. Service is poor. Everything else is sub par. This was my second visit. It’s close the college campus which is convenient. That’s it’s only appeal.
2024 年 3 月入住 2 晚
Inspiration Coordinator 于 2024 年 4 月 4 日 的回复
We're truly sorry to hear about the issues you encountered during your stay with us. Your experience does not reflect the high standards of service we aim to provide. We apologize for the inconvenience with the elevator, key card, and TV, as well as the noise disturbance. Your feedback is invaluable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your loyalty and hope to have the opportunity to regain your trust on your next visit.

10/10 超赞

Patricia

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Building aesthetic was artistic, industrial, and stylish.
2024 年 3 月入住 2 晚
Inspiration Coordinator 于 2024 年 3 月 26 日 的回复
Thank you for your review! We're thrilled to hear that you appreciated the aesthetic of our building. We take pride in creating a unique and visually appealing atmosphere for our guests. We hope to have the pleasure of hosting you again soon for another memorable experience.

10/10 超赞

Gary

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice warehouse to hotel conversion.
2024 年 3 月入住 1 晚
inspiration Coordinator 于 2024 年 3 月 26 日 的回复
Thank you for your review! We're delighted to hear that you enjoyed our hotel conversion. We take pride in preserving the unique charm of the space while providing a comfortable stay for our guests. We hope to welcome you back again soon for another enjoyable experience.

10/10 超赞

Hector,Lancaster

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet clean and everyone was respectful
2024 年 3 月入住 2 晚
Inspiration Coordinator 于 2024 年 3 月 22 日 的回复
Thank you for your kind review! We're thrilled to hear that you had a quiet and clean stay with us and that our team members were respectful throughout your visit. Providing a peaceful and welcoming environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 超赞

Krystal

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Beautiful room, clean and friendly staff. Would definitely stay again.
2024 年 3 月入住 1 晚
Inspiration Coordinator 于 2024 年 3 月 19 日 的回复
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our rooms beautiful, our facilities clean, and our staff friendly during your stay. We look forward to hosting you again in the future!

8/10 还可以

Matthew,Stony Brook

Very nice
2024 年 3 月入住 1 晚
Inspiration Coordinator 于 2024 年 3 月 19 日 的回复
We appreciate your kind words! Thank you for taking the time to share your feedback with us. We hope to welcome you back soon for another enjoyable experience.

10/10 超赞

Robert

2024 年 3 月入住 2 晚
Inspiration Coordinator 于 2024 年 4 月 8 日 的回复
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

6/10 一般

Lyndsay

满意:清洁度
不满意:住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Ann

满意:清洁度
2024 年 2 月入住 3 晚
General Manager 于 2024 年 2 月 28 日 的回复
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.

10/10 超赞

kristine,Valhalla

2024 年 2 月入住 1 晚
Inspiration Coordinator 于 2024 年 4 月 1 日 的回复
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We hope to have the pleasure of welcoming you back again in the future!

10/10 超赞

helen

满意:清洁度、员工和服务、住宿条件和设施
The loft rooms were unique and very quiet.
2024 年 2 月入住 1 晚
General Manager 于 2024 年 2 月 28 日 的回复
Helen, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Loft rooms. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Stephanie,Orangeville

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My husband and I stayed Friday - Sunday to celebrate Valentines Day. We stayed in a Loft Suite and it was very spacious and clean. Bathroom was very clean and spacious and loved the jacuzzi tub. The property was very clean maybe could use some spackling and painting in spots. Staff were all very nice. Continental breakfast had a good selection and was good. Only one complaint would be the water temperature in the shower we had to keep messing with the knob because it would never stay one consistent temp. Other then that we had a wonderful stay and would definitely stay again.
2024 年 2 月入住 2 晚
General Manager 于 2024 年 2 月 28 日 的回复
Stephanie, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Lofts Suites and the jacuzzi tub for Valentines Day. All historical properties come with continual maintenance to ensure the hotel is looking its best at all times. I do apologize for the inconsistent water temperature. We look forward to seeing you again in the future.

6/10 一般

sonam

商务旅客
average
2023 年 12 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We apologize for not exceeding your expectations. Please let us know what we could have done better for you to have had a more enjoyable stay.

10/10 超赞

Mary Ann

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel
2024 年 1 月入住 2 晚
General Manager 于 2024 年 2 月 28 日 的回复
Mary Ann, thank you for your review of the Lancaster Arts Hotel. We are glad you like the hotel and hope to see you in the future if your future travels bring you back to the area.

8/10 还可以

Carol

满意:员工和服务、住宿条件和设施、客房舒适度
Better than average
Better than average hotel. I was surprised that a hotel that emphasizes art actually had very little in the room. The room was quite small and one of the fixtures was broken which meant you were always coming into a dark area near the door. Free parking is good and an easy walk to town, which is what we were looking for. But, we were expecting something more unique than it turned out to be.
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. Your feedback is vital to the success of the Lancaster Arts Hotel. We do apologize for not exceeding your expectations. If your future travels bring you back to the area, we would like to opportunity to ensure you have a more enjoyable stay with us.

4/10 很差

Charlene

2024 年 1 月入住 1 晚

10/10 超赞

Cheryl

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

8/10 还可以

Shannon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your recent stay and review of the Lancaster Arts Hotel. We are glad to see your stay was enjoyable yet we did not exceed your expectations. Please let us know how we could have made your stay more enjoyable. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施
Interesting hotel in converted industrial site. Walkable to downtown. Excellent restaurant on site. We had a great stay over the Holidays.
2023 年 12 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your stay and review our the Lancaster Arts Hotel. We are glad your stay was great and you enjoyed the restaurant. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Robin,Towaco

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent restaurant within the hotel and extremely accommodating staff. Third time visiting the Arts Hotel and I’ll be back.
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Robin, thank you for your review of our hotel. We are glad you to see you have enjoyed our hotel on three occasions and have enjoyed the restaurant as well. We look forward to seeing you again in the near future.

10/10 超赞

Jeffrey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Jeffrey, thank you for your review of our hotel. We are glad to see you enjoyed your stay with us and welcome the opportunity to provide an authentic hospitality experience to you again if future travels bring you back to the area.

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Hafizah,Montclair

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

brigette

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

brigette

2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Ann

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved our overnight stay at Lancaster Arts Hotel! Very convenient to downtown with no extra hotel parking fee and lots of dining options close by. Wonderful atmosphere in the hotel and very comfortable; the shower was great. A red rosebud as part of the turndown service was a pleasant surprise. Would happily to stay here again.
2023 年 12 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Ann, thank you for your review of our hotel. We are glad you enjoyed your stay with us. Our entire team takes great pride in providing authentic hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Christopher,Meridian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Charles

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Adorable little hotel in a quant town.
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. Our entire team takes great pride in providing unmatched hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

JILL

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place with tons of artsy vibes! Absolutely loved our room, we had the suite with the big bath tub definitely large enough for two people! Everyone was extremely helpful and polite! Only thing I would recommend they do is hire more help during the complimentary breakfast. It was too much for one person during the busy hours. Other than that nothing bad to say, we would definitely stay here again and highly recommend!
2023 年 12 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Jill, thank you for your review of the Lancaster Arts Hotel. We are glad you enjoyed your room and the amenities the hotel has to offer. Our team takes great pride in providing authentic hospitality. We look forward to seeing you again in the near future.

10/10 超赞

Tiffany

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review our the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

ajay

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please with us again.

10/10 超赞

Kristen

2023 年 12 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Kristen, thank you for your review of our hotel. We are glad to see that you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

brett

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 超赞

Joe

2023 年 12 月入住 1 晚
General Manager 于 2024 年 2 月 29 日 的回复
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.