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"Friendly"

"Excellent stay as usual. Good location, comfortable rooms and friendly helpful staff."

"This property was immaculate- decor beautiful bright and modern very clean as expected. Rather expensive as parking and breakfast not included Spa - good facilities but rather dark and not a fan of alcohol being served and consumed around the pool and jacuzzi Room was spacious bathroom a little cramp not enough hooks for wet swimwear/gown or to store personal toiletries. Would of expected face cloths and complementary tissues/cotton pads for five star establishment Bed pillows bed linen excellent. Would have preferred TV opposite the bed (not a picture of Polo players ?? ) Only had a bar meal which wasn’t great. Did not use the other restaurant as took advantage of fine weather and dined out in Bowness Lovely outside chill out area plenty of seating all the staff were lovely and very helpful. Shame the music aimed at 30- 40 plus (young professionals) which was fine but some a bit repetitive. Am sure a residential piano/keyboard/ saxophone player would add to the ambience of this hotel. Excellent distance to walk into Bowness Really enjoyable stay"

"We had a great two night stay when we visited from Canada. The room was pleasant. The three course meal in the Palm restaurant was delicious. The entertainment in the number 10 bar was very good. The one thing I would suggest is having more staff on the desk at check in time. The staff were very friendly on the desk, in the restaurant and in the bar. Good job Imperial. "

"The place is beautiful and the rooms are nice. However, I didn't not like behaviour of one receptionist at front desk. I just asked whether is there any lake view room available. She started with rudely telling no we are full and then she started telling, we have members who pays a lot of money so we give them those room first, and you just booked the room 10 days before. Our members have booked a year before. Well I didn't want that information with so much rudeness and arrogance, a simple no would have worked. On top of that, heater was not working in the main bedroom which we realised in night. after informing it reception they gave a spare electric heater and told it will be fixed next day morning. However, it was not fixed till we left the place which means for next 3 days. Apart from these I have really enjoyed my stay."

"Fantastic stay. Staff were friendly and helpful. Enjoyed the pool and hot tub. We asked for a quiet area and were accommodated as we requested."

"For the money, this a great hotel! Staff are really nice and helpful. The rooms a clean and big enough. The breakfasts a great. Room could do with refreshing a bit but no Complaints. Would definitely visit again! "

"Staff were helpful & attentive. Restaurant served good pub grub with very generous portion sizes. Very good 3star hotel."

"Friendly hotel, comfortable room."