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关于美高梅署名大酒店 (全套房)的点评

4.5 out of 5
美高梅署名大酒店 (全套房)
145 East Harmon Avenue, Las Vegas, NV

点评

8.6

超赞

10 分 - 超赞。957 条好评，共有 1580 条点评" "
8 分 - 还可以。347 条好评，共有 1580 条点评" "
6 分 - 一般。115 条好评，共有 1580 条点评" "
4 分 - 很差。71 条好评，共有 1580 条点评" "
2 分 - 糟糕。90 条好评，共有 1580 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

JIE

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Signature Hotel Management Team 于 2024 年 1 月 10 日 的回复
Good Morning,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

10/10 超赞

WEI QIANG

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
It is the best hotel we have in the past 6 months.
2023 年 6 月入住 2 晚
The Signature Management Team 于 2023 年 7 月 4 日 的回复
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

10/10 超赞

sandy

满意：员工和服务、服务设施、住宿条件和设施
2021 年 8 月入住 1 晚

8/10 还可以

Uttama，Mumbai

满意：清洁度、服务设施、住宿条件和设施
Overall good
2024 年 5 月入住 2 晚
The Signature Hotel Managment Team 于 2024 年 5 月 11 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Stanley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay. Staff was Professional and friendly. The suites where clean and comfortable. We will be back. We come to Las Vegas often, this was definitely one of best stays.
2024 年 5 月入住 4 晚
Signature Managment 于 2024 年 5 月 10 日 的回复
Good afternoon,Thank you very much for your review! We look forward to seeing you again soon here at the Signature. Best Regards,Signature Management

4/10 很差

Brent

满意：员工和服务
不满意：住宿条件和设施，服务设施
No automatic drapes ! Very far from food and casino
2024 年 5 月入住 4 晚
Signature Managment 于 2024 年 5 月 10 日 的回复
Good afternoon,Thank you for your review. We're sorry to hear that we didn't have your preferred preferences here at The Signature. Thank for staying at our hotel.Best Regards,Signature Management

6/10 一般

Chariti，San Jose

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
It's clean and a break away from the strip but SOOOO close to walk. There's a tunnel walkway to MGM Grand. Very easy. We were put into an ADA room, which had some small issues in the bathroom. Also, the space between the bottom of the bathroom door and the tile floor is about 1.5 inches.... ZERO #2 privacy. Because it's ADA and everything is setup for that, the closet rod was 4 feet from the floor. My long dresses couldn't be hung. Not the room I'd pick but the room we got, perhaps from getting a too cheap package through Expedia. The fold out couch was used and it was very comfy. There is no substantial food on property. They have kitchenettes. Very close walk to target for water. Water in room is $9 per bottle. Has fridge that works. Overall, it's ok.
2024 年 4 月入住 3 晚
The Signature Hotel Managment Team 于 2024 年 5 月 10 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Bernard W. Cicirelli,

满意：清洁度、员工和服务、住宿条件和设施
A little difficult checking in because the reservation was made through E x p e d i a.
2024 年 4 月入住 4 晚
The Signature Hotel Management Team 于 2024 年 5 月 8 日 的回复
Good Morning,Thank you for choosing The Signature for your recent stay. We apologize for any delays during the check in process. We hope that our front desk team was able to rectify the situation in a timely manner. We thank you for your feedback and hope so see you again in the near future.Thank You,

8/10 还可以

Jeffrey

Was the first time in Vegas good experience
2024 年 4 月入住 4 晚
The Signature Hotel Managment Team 于 2024 年 5 月 5 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Wilfrid Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We liked the quiet and the no-smoking Having the in door walk way between the towers and main hotel is excellent.
2024 年 4 月入住 5 晚
The Signature Hotel Managment Team 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

8/10 还可以

Shayna，Bridgewater

满意：清洁度、员工和服务、住宿条件和设施
Shaynabergeron6@gmail.com
2024 年 4 月入住 1 晚
The Signature Management Team 于 2024 年 5 月 3 日 的回复
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 超赞

Victoria

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Will make this my go-to each time I visit Vegas! Had security staff at entrance to property and the condos are connected to the MGM Grand where you can access the monorail (and floating river!) Close walking distance to the Strip. The gym is great but can get very crowded. Room is very quiet with a beautiful view. Only drawback is that valet parking is not available after 10pm.
The Signature Hotel Management Team 于 2024 年 4 月 29 日 的回复
Good Afternoon,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

8/10 还可以

Aaron

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施
Rooms were ok. My issue was lack of food around the area. I had to walk to the MGM to look for a couple of sprites at night, since the vending machines didn't work and there was no on site store.
2024 年 4 月入住 2 晚
The Signature Management Team 于 2024 年 4 月 30 日 的回复
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 超赞

Amy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean quiet and safe
2024 年 4 月入住 4 晚
The Signature Hotel Managment Team 于 2024 年 4 月 30 日 的回复
Thank you for your feedback, and 5 out of 5 rating.

10/10 超赞

Brad

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
The Signature Hotel Managment Team 于 2024 年 4 月 29 日 的回复
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 超赞

Henry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet part of MGM complex about 5-10 minute indoor walk to gaming floor/Grand lobby. Spacious room with small kitchenette (fridge free to use). Pool at each of 3 towers (in summer) plus access to main pool complex.
2024 年 4 月入住 3 晚
Signature Managment 于 2024 年 4 月 25 日 的回复
Good morning,Thank you for your feedback and your good rating about our hotel! We hope to see you again soon here at The Signature.Best Regards,Signature Management

8/10 还可以

Carl

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay no issues wish the pools in tower 1 and 3 were open
2024 年 4 月入住 4 晚
Signature Managment 于 2024 年 4 月 24 日 的回复
Good morning,Thank you for your feedback. Our pools at tower 1 and 3 will be opening up for our summertime. We hope to see you soon again here at the Signature.Best Regards,Signature Management

10/10 超赞

Morgan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property. Very convenient. Will definitely stay again.
2024 年 4 月入住 4 晚
The Signature Team 于 2024 年 4 月 24 日 的回复
Thank you so much for your review. We will be happy to see you again at the Signature hotel. Please feel free to contact us if you have any questions or concerns.

10/10 超赞

Dr. Idris

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
MGM charges more than the property taxes quoted on Expedia site when you check in and they hold on to the extra charge for up to 3 weeks after you checked out. Not a fair practice.
2024 年 4 月入住 2 晚
The Signature Team 于 2024 年 4 月 24 日 的回复
Thank you for your review Dr. Idris. It looks like the incidental deposit has already been released on our end on 4/18. Please contact your bank if it is still holding on your bank account. Please feel free to contact us through phone or email if you need our assistance.

10/10 超赞

Carol，Ft Washington

满意：住宿条件和设施，清洁度
2024 年 4 月入住 5 晚
The Signature Management Team 于 2024 年 4 月 23 日 的回复
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 超赞

robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
noise from nearby airport
2024 年 4 月入住 3 晚
Signature Managment 于 2024 年 4 月 20 日 的回复
Good afternoon,We're sorry to hear that you experienced some noise staying inside your room. In the future we would be happy to assist you with available options to best assist you with any issues.Thank you,Signature Managment

10/10 超赞

Josh C

满意：清洁度、员工和服务、住宿条件和设施
Easy and clean
2024 年 4 月入住 1 晚
Signature Managment 于 2024 年 4 月 24 日 的回复
Good morning,Thank you for your feedback! We hope to see you soon again here at The Signature.Best Regards,Signature Management

6/10 一般

Maria

It was okay
2024 年 4 月入住 2 晚
Signature Managment 于 2024 年 4 月 20 日 的回复
Good afternoon,Thank you very much for your feedback! May we kindly ask what it would take to receive a perfect score from you? We're always looking for ways to even better our guest experience.Thank you,Signature Managment

10/10 超赞

David Paull Van

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were upgraded to a 1 bedroom suite upon arrival free of charge. Staff is great. Rooms are clean and comfortable. Our first time but would definitely stay again.
2024 年 4 月入住 4 晚
Signature Managment 于 2024 年 4 月 20 日 的回复
Good afternoon,Thank you very much for your feedback! We look forward to seeing you back again.Thank you,Signature Managment

2/10 糟糕

Anahita

Signature Managment 于 2024 年 5 月 9 日 的回复
Good afternoon,Thank you for taking the time on leaving us your rating. May we kindly ask what it would take for us to receive a perfect score from you? We're happy to hear all our guest's feedback to look for more ways on even bettering our guest service.Thank you,Signature Managment

10/10 超赞

Chris，toms river

2024 年 4 月入住 5 晚
The Signature Hotel Managment Team 于 2024 年 5 月 9 日 的回复
Thank you so much for the positive review. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to your next visit to The Signature.

8/10 还可以

Catherine

2024 年 4 月入住 3 晚
The Signature Hotel Management Team 于 2024 年 5 月 8 日 的回复
Good Morning,Thank you for your feedback. We are delighted to know you enjoyed your stay.Thank You,

10/10 超赞

Elizabeth，Cottage Grove

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
The Signature Hotel Managment Team 于 2024 年 4 月 18 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Aaron

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel! We had an amazing stay. The only downside was our room downgrade. We had originally booked a room with a balcony and we got downgraded to a room without a balcony.
2024 年 3 月入住 3 晚
The Signature Management Team 于 2024 年 4 月 15 日 的回复
Thank you for choosing The Signature at MGM Grand while visiting Las Vegas. Thank you for also sharing your feedback. We regret to hear about your disappointing experience at check in which fell short of your expectations. This feedback will allow us to address these concerns with the respective teams. Thank you again for bringing this to our attention.

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
The Signature Management Team 于 2024 年 4 月 17 日 的回复
Thank you for your feedback! We really appreciate it.

10/10 超赞

ronald

2024 年 4 月入住 3 晚
The Signature Hotel Managment Team 于 2024 年 5 月 5 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Therese

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful and polite staff, clean, spacious suites. Quiet.
2024 年 4 月入住 2 晚
The Signature Management Team 于 2024 年 4 月 15 日 的回复
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 超赞

Britany

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This was a 5 start hotel ! I will definitely be staying here again my next trip to Vegas . I was even able to check in early with no fee ! Very easy check in and check out process!
2024 年 4 月入住 2 晚
The Signature at MGM Grand Management Team 于 2024 年 4 月 13 日 的回复
We are so glad that you enjoyed your stay with us! Thank you for such a positive review. We look forward to welcoming you back to The Signature soon!

8/10 还可以

Julia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall very nice and centrally located. Could definitely use a modern refresh but was clean, well amenitized and would overall recommend.
2024 年 4 月入住 3 晚
The Signature Management Team 于 2024 年 4 月 13 日 的回复
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 超赞

Emily Saad

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This a a great hotel if you’re looking for extra space near the strip. Check-in process was easy; staff were friendly. We appreciated the access to MGM Grand and their pools. One thing to note is we booked this hotel partially because of the kitchen area, and there are no dishes, silverware, cookware within the space, so we really didn’t use it. Overall, this was a great, spacious hotel and we would stay here again.
2024 年 4 月入住 3 晚
The Signature Management Team 于 2024 年 4 月 13 日 的回复
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

8/10 还可以

Erica

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very nice… however, next time I will choose a hotel that is closer to the strip. I chose this hotel because their resort fees were cheaper. However, it was a bit far from all the action. I preferred the dining options that were at the Venetian.
2024 年 4 月入住 3 晚
The Signature Hotel Management Team 于 2024 年 4 月 11 日 的回复
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay! Thank You,

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Valet was fast and treated our rental with care. Pool and bar were great. Room was clean and comfortable
2024 年 4 月入住 5 晚
The Signature Hotel Management Team 于 2024 年 4 月 11 日 的回复
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 一般

Chris

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
It is in older property. The room was quiet. If you stay here get some hand soap. They told me they don’t provide hand wash/soap anymore. We asked and they told me they don’t provide it anymore.
2024 年 4 月入住 1 晚
The Signature Management Team 于 2024 年 4 月 9 日 的回复
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 超赞

Jamie Peter

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
The Signature Hotel Management Team 于 2024 年 4 月 11 日 的回复
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

2/10 糟糕

Ronald，independence

团体旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
My stay at Signature at the MGM Grand was nothing short of a nightmare. The hotel's exterior may boast luxury, but once inside, it quickly becomes apparent that it's seen better days. The decor feels outdated, and there's a pervasive sense of neglect throughout the premises.Upon arrival, we checked in at valet parking and received a pass. However, when we returned to the hotel after a mere six hours, we were shocked to find that there was no available parking due to alleged capacity issues. The valet attendants were unapologetic and unsympathetic, leaving us stranded with nowhere to park our vehicle. To make matters worse, we were then directed to another hotel, forcing us to endure the inconvenience of shuttling back and forth between properties. This unexpected turn of events put a damper on our entire stay and soured our experience with the hotel.Furthermore, the staff members we encountered during our brief time at the hotel were far from friendly or accommodating. Their lack of professionalism and indifference to our concerns only added to our frustration. It was clear that customer satisfaction was not a priority for them.Overall, my experience at Signature at the MGM Grand was one of profound disappointment. From the outdated facilities to the lackluster service, every aspect of our stay fell short of expectations. I will certainly never consider returning to this establishment and would caution others against making the same.
2024 年 4 月入住 5 晚
The Signature Management Team 于 2024 年 4 月 9 日 的回复
•Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

10/10 超赞

thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here twice and loved it.
2024 年 4 月入住 2 晚
The Signature Hotel Management Team 于 2024 年 4 月 7 日 的回复
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

8/10 还可以

ERIC

满意：清洁度、员工和服务、住宿条件和设施
Need more breakfast options and affordable lunch options
2024 年 3 月入住 3 晚
The Signature Hotel Management Team 于 2024 年 4 月 7 日 的回复
Good Afternoon,Thank you for providing your feedback. We will be relaying this to the respective department.

10/10 超赞

Paul Tasman

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked everything really, location was ideal,
2024 年 3 月入住 7 晚
The Signature Hotel Management Team 于 2024 年 4 月 7 日 的回复
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 一般

Ronald

与家人及幼儿出行, 与家人出行
满意：服务设施，清洁度
不满意：住宿条件和设施
My room had a loud noise coming from the sync. Engineering came by to try to fix it. The sound did lower but the noise stayed. Staff are friendly but unable to do much and I couldn’t be moved to another room.
2024 年 4 月入住 3 晚
The Signature Hotel Management Team 于 2024 年 4 月 7 日 的回复
Good Afternoon,Thank you for providing your feedback. We apologize for the inconvenience you endured during your stay. Our engineering team will be looking into this further since you stated it was not able to be rectified completely. Thank you again for your feedback.

8/10 还可以

YUEN LING

与家人出行
满意：清洁度、员工和服务、服务设施
The location is not so close to the strip. the good is it link to MGM GRAND with cover walkway. The best selling point is quite and the room is big.
2024 年 4 月入住 4 晚
The Signature Management Team 于 2024 年 4 月 6 日 的回复
Thank you so much for your feedback. Glad to hear you enjoyed our rooms and quiet accommodations.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
The Signature Hotel Management Team 于 2024 年 4 月 7 日 的回复
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 超赞

Kailey

满意：清洁度、员工和服务、住宿条件和设施
Loved the pool. Slept like a baby! Comfy beds
2024 年 3 月入住 4 晚
Signature Managment 于 2024 年 4 月 5 日 的回复
Thank you for your 5-star review. We hope to see you again.

10/10 超赞

Brandon

满意：清洁度、员工和服务、住宿条件和设施
Great time can’t wait to come back
2024 年 4 月入住 3 晚
Signature Managment 于 2024 年 4 月 5 日 的回复
Thank you for your 5-star review. We hope to see you again.

10/10 超赞

Janice

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stay was very nice! The only thing I would suggest is some touch up on the outer door frames to the rooms. The elevators were very scuffed and scratched
2024 年 3 月入住 4 晚
Signature Managment 于 2024 年 4 月 5 日 的回复
Thank you for your 5-star review. We hope to see you again.

10/10 超赞

Steven

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great, but Expedia absolutely screwed up the reservation. Y'all definitely owe me a few million points. TIA
2024 年 3 月入住 1 晚
Signature Managment 于 2024 年 4 月 5 日 的回复
Thank you for your 5-star review. We hope to see you again.