I picked this resort because of kids club and pools. I was traveling with my 5 y.o. son who is very social and loves to play with kids.
They had kids club available on weekends only and when we came to the room there was bad smell, tiny room with no windows, no kids, depressing… Of course we never used it. That was the first disappointment.
No lifeguard at the pool, service overall is not good. They do bare minimum and not friendly.
Housekeeping in the rooms is terrible. We had to ask to clean, ask for towels, ask for robes, coffee. Everything is a problem.
The outside territory is good, I wish the service was as good.
Valet guys and beach restaurant stuff were great.