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Hotel 309

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Terrace/patio
Terrace/patio
In-room safe, blackout drapes, iron/ironing board, WiFi
In-room safe, blackout drapes, iron/ironing board, WiFi

Overview of Hotel 309

Hotel 309

2.0 star property

Guests rated this property 2.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen
  • 24/7 front desk
Map
309 W 14th St, New York, NY, 10014

Explore the area

    Room options

    About this area

    New York

    Hotel 309 is located in Manhattan, a neighborhood in New York, and is near a metro station. Empire State Building and One World Trade Center are notable landmarks, and the area's natural beauty can be seen at Central Park and Bryant Park. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Guests love the hotel's convenience to public transportation: 8 Av. Station (W 14th St.) and 14 St. Station (8th Av.) are just steps away.

    Getting around

    • 8 Av. Station (W 14th St.) - 1 min walk
    • New York 14th St. Station - 8 min walk
    • John F. Kennedy Intl. Airport (JFK) - 51 min drive

    About this property

    Hotel 309

    Hotel in the heart of Manhattan
    Close to Madison Square Garden, Hotel 309 provides amenities like a garden. Stay connected with free WiFi in public areas.
    Other perks at this hotel include:
    • Tour/ticket assistance, a 24-hour front desk, and laundry services
    • Luggage storage, a front desk safe, and smoke-free premises
    • Guest reviews say great things about the proximity to public transit
    Room features
    All guestrooms at Hotel 309 boast perks such as air conditioning, in addition to amenities like safes and WiFi. Guests reviews say good things about the comfortable rooms at the property.
    Extra conveniences in all rooms include:
    • Shower/tub combinations, free toiletries, and hair dryers
    • TVs with satellite channels
    • Wardrobes/closets, kitchenettes, and refrigerators

    Languages

    English, Spanish

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 72 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: WiFi
    • In-room WiFi speed: 25+ Mbps
    • Available in some public areas: Free WiFi

    Parking and transportation

    • No onsite parking available

    Family friendly

    • Kitchenette
    • Microwave
    • Refrigerator

    Conveniences

    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Luggage storage
    • No housekeeping
    • Tour/ticket assistance

    Outdoors

    • Garden
    • Picnic area

    Accessibility

    • This property does not have elevators

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shampoo
    • Shower/tub combination
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • Satellite channels
    • TV

    Food and drink

    • Coffee/tea maker
    • Kitchenette
    • Microwave
    • Refrigerator

    More

    • Connecting rooms available
    • Guidebooks/recommendations
    • Iron/ironing board
    • Local maps
    • Safe

    More properties to consider

    See similar properties

    Policies

    Check-in

    Check-in time starts at 3:00 PM
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    No onsite parking is available
    This property accepts major credit cards; cash is not accepted
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

    We should mention

    This property does not have elevators
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    Property is also known as

    309 Hotel
    309 New York
    Hotel 309
    Hotel 309 New York
    Hotel 309 Hotel
    Hotel 309 New York
    Hotel 309 Hotel New York

    Frequently asked questions

    Is Hotel 309 pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at Hotel 309?

    This property doesn't offer parking.

    What time is check-in at Hotel 309?

    Check-in begins at 3:00 PM.

    What time is check-out at Hotel 309?

    Check-out is at noon.

    Where is Hotel 309 located?

    Located in Manhattan, this hotel is within a 15-minute walk of Chelsea Market, 5th Avenue, and New York University. Madison Square Garden and Times Square are also within 2 mi (3 km). 8 Av. Station (W 14th St.) and 14 St. Station (8th Av.) are within a 2-minute walk.

    Can I cancel my reservation for free at Hotel 309 and receive a full refund?

    Yes, Hotel 309 offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel 309 cancellation policy on our site for more details about any exclusions or requirements.

    Overall score and ratings

    2.7
    Rating 5 - Excellent. 65 out of 681 reviews
    5 - Excellent 10%
    Rating 4 - Good. 161 out of 681 reviews
    4 - Good 24%
    Rating 3 - Okay. 153 out of 681 reviews
    3 - Okay 22%
    Rating 2 - Poor. 132 out of 681 reviews
    2 - Poor 19%
    Rating 1 - Terrible. 170 out of 681 reviews
    1 - Terrible 25%

    2.8/5

    Cleanliness

    3.1/5

    Staff & service

    2.7/5

    Amenities

    2.5/5

    Property conditions & facilities

    2.9/5

    Eco-friendliness

    1/5 Terrible

    Jennifer
    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    1 star. Just got location. And the front desk guy was nice. But the place was filthy. Like disgusting. I killed a huge bug crawling on my door. The bathroom floor was gross. No washcloths. Dingy towels. Room not at all as pictured.
    Stayed 3 nights in Sep 2022

    1/5 Terrible

    Kathy
    Traveled with family
    Disliked: Cleanliness, property conditions & facilities
    The bed was terribly uncomfortable. Only half the electric sockets worked. !
    Stayed 3 nights in Sep 2022

    2/5 Poor

    Joshua
    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    The location is GREAT! Too bad that's all that's great. Is this truly even a hotel or a hostel? Each floor has two small restrooms shared between an estimated 10-12 rooms (no bathroom in the room). Stains on my sheets, saw two roaches in my room as well as a mouse. You read that right, a mouse. Also, don't even think about relying on the wifi - it barely works. I would not stay here again and would not recommend you do either.
    Stayed 2 nights in Sep 2022

    4/5 Good

    Lydia T
    Traveled with group
    Liked: Cleanliness, staff & service, property conditions & facilities
    This property was exactly what we needed. The room was not big but it was clean and comfortable. The staff was helpful and the location was great.
    Stayed 3 nights in Aug 2022

    1/5 Terrible

    Liubod
    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    I made a huge mistake booking this hotel. This was the worst hotel I have ever stayed at. I didn’t really paid attention what I’ve booked so it’s my mistake. I stayed for few hours but couldn’t sleep and left, I didn’t even care for refund for another night. It was loud, dirty (found hair on my sheets), poop floating in a shared bathroom, stinky bed and room and on and on. Horrible. I booked something else and went there.
    Stayed 2 nights in Aug 2022

    4/5 Good

    Abie
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Nice indoors,
    Stayed 2 nights in Aug 2022

    5/5 Excellent

    Kayla
    Liked: Staff & service, property conditions & facilities
    Disliked: Amenities
    I really liked everything other than the fact they have NO AMENITIES! NOT even regular soap.
    Stayed 2 nights in Jul 2022

    2/5 Poor

    Uyen
    Traveled with family
    Disliked: Cleanliness, property conditions & facilities, room comfort
    the place was really in need of repair. less clean than a motel
    Stayed 4 nights in Jun 2022

    3/5 Okay

    Kerry
    Disliked: Property conditions & facilities
    Improvement possible with little outlay.
    Staff pleasant. Back courtyard was a relief from very small room. Aircon variable. Kitchen facilities very poor. No kettle for boiling water or tea bags for making tea.- only coffee available. (Very little crockery or cutlery.) A kettle and tea bags more important than ironing facilities! Not everyone drinks coffee. One of the 2 shared bathrooms on the floor I was on, was in poor repair. Sharing 2 bathrooms amongst so many rooms surprisingly was not a problem.
    Stayed 2 nights in Jun 2022

    3/5 Okay

    Joy
    Traveled with family
    Liked: Staff & service
    Disliked: Property conditions & facilities, room comfort
    Photos were deceptive. This place is more run-down than it looks in the photos. Old uncomfortable mattress, and “sleeper sofa” is actually a futon covered in a sheet. Room itself was clean enough, bathroom updated and large shower.
    Stayed 2 nights in Jun 2022