Santana Vacations from $431

5-star staff. The check in ladies, the breakfast ladies and housekeeper were all very friendly and helpful. The room was cold, dark and damp. I had trouble sleeping because the mattress was uncomfortable as was the noisy A/C. I wore earplugs and used the extra blankets which helped. The location was great too. Everything (shops, gym, park, promenade) about a 10-20 minute walk.

What i liked: spatious room, clean, staff very kind and flexible , ready to help. I would say very walkable central area, close to everything you may need ( supermarket, Shopping centers, gyms, transportation, etc). Good breakfast, small but nice and clean common areas. One very important point for me: sport facilities: i would have given a nice grade if it wasn't for the fact that the gym cardio machines could use some checks, one out of service, another needing maintenance ; apart from that it would have been good, with good choices of weights and stretching equipment.

A bit outdated inside.

Hotel seems to be going in a downwards direction when it comes to staff, food (breakfast) as well as room and bulding facilities which are deteriorating. Still okay, but if not fixed soon, I'll avoid this hotel in the future. PS. I stayed in this hotel for over 7 years now in dozens of times. The location still remains the main positive point.

Had an excellent 1 week stay at this hotel. Clean room, nice staff, decent breakfast included and close to many restaurants .