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关于Aloft 圣多明各皮安蒂尼的点评

2.5 out of 5
Aloft 圣多明各皮安蒂尼
AV ABRAHAM LINCOLN ESQUINA, ANDRES JULIO AYBAR, Santo Domingo

点评

9.4

绝佳

10 分 - 超赞。23 条好评,共有 32 条点评" "
8 分 - 还可以。7 条好评,共有 32 条点评" "
6 分 - 一般。2 条好评,共有 32 条点评" "
4 分 - 很差。0 条好评,共有 32 条点评" "
2 分 - 糟糕。0 条好评,共有 32 条点评" "

10/10

清洁度

9.4/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Benny

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Mario

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff super professional and the hotel room is quite nice.
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 20 日 的回复
Thank you, Mario, for sharing your feedback with our team. We’re pleased that we were able to provide you with exceptional service. We look forward to welcoming you on your next visit.

10/10 超赞

Kennedy

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best place at santo domingo
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 20 日 的回复
Dear Kennedy, Your comment made our day! Our team is committed to delivering the best experience to all our guests and it fills us with joy to know we exceeded your expectations. Your feedback will be shared with all the team to celebrate their great service.

10/10 超赞

Ivan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. Beds were good. Water was good. Food was delicious. Two thumbs up.
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 14 日 的回复
Dear Ivan, We believe in the importance of individuality and strive to create a distinct experience for every guest. We are happy to hear that we connected with your rhythm and exceeded your expectations. Your comments remind us why we are passionate about what we do, and we will share them with the team to celebrate the great experiences they create.

10/10 超赞

Rafael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the hotel
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 13 日 的回复
Dear Rafael, We are happy that you loved the hotel. It is always encouraging to hear that our commitment to service excellence provided an outstanding experience to our guests. We will be delighted to serve you one more time when your travels bring you to the area.

8/10 还可以

Omar

满意:清洁度、员工和服务、住宿条件和设施
It ok!
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 8 日 的回复
Dear Omar, Thank you for the honest feedback! We’re constantly striving to improve our customers’ experience, so we’ll definitely take the necessary measurements to provide you with an outstanding experience on your next visit.

10/10 超赞

Paulette

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a good time!
2024 年 5 月入住 1 晚

10/10 超赞

Jan luis

满意:清洁度、员工和服务、住宿条件和设施
Ok
2024 年 5 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 7 日 的回复
Estimado Jan Luis, Gracias por elegir Aloft Santo Domingo para su estancia en la ciudad. Nos alegra saber que tuvo una estadía placentera. Estamos en constante búsqueda de la excelencia en el servicio y trabajaremos arduamente para brindarle una experiencia extraordinaria en el futuro.

8/10 还可以

carlos

2024 年 5 月入住 1 晚

10/10 超赞

CARMEN

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend, will definitely return!!!!
2024 年 4 月入住 1 晚
Lorna Feliz 于 2024 年 5 月 1 日 的回复
Hello Carmen! Thank you very much for taking the time to share your service experience. Your review makes our day and reminds us why we love what we do. We greatly appreciate your support and trust in us and we will continue working to offer the best service experience to all our guests.

10/10 超赞

Leonaldo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Neat
2024 年 4 月入住 1 晚
Lorna Feliz 于 2024 年 4 月 30 日 的回复
Dear Leonardo. It is always encouraging to hear positive feedback from those who matter the most. We are delighted to hear that you had a great experience. Your feedback will be shared with the team as a way to celebrate the great experiences that we create.

10/10 超赞

Jason

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were awesome !! Very friendly and made sure you knew of everything they had to offer ! Will stay there again .
2024 年 4 月入住 3 晚
Lorna Feliz 于 2024 年 4 月 29 日 的回复
Dear JasonWe are thrilled to know you had a positive experience with us. Your comment reminds us why we love what we do, and we will keep doing our best to provide memorable experiences for all our guests. We hope to welcome you to our hotel once again when your travels bring you to the city.

8/10 还可以

Elizabeth

2024 年 4 月入住 1 晚
Lorna Feliz 于 2024 年 4 月 30 日 的回复
Estimada Elizabeth, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que su estadía fue placentera. Apreciamos mucho su apoyo y confianza en nosotros y seguiremos trabajando para ofrecer la mejor experiencia de servicio a todos nuestros huéspedes.

10/10 超赞

RAFAEL

2024 年 4 月入住 3 晚
Lorna Feliz 于 2024 年 5 月 18 日 的回复
Dear Rafael, We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to welcome you to our hotel again.

8/10 还可以

Marina

满意:清洁度、员工和服务、住宿条件和设施
Súper ubicación
2024 年 4 月入住 1 晚
Lorna Feliz 于 2024 年 4 月 20 日 的回复
¡Estimada Marina!Muchas gracias por compartir su experiencia con nosotrosEstamos comprometidos a brindar experiencias auténticas y memorables a todos nuestros clientes y nos alegra que haya tenido una excelente estadía. Esperamos verla nuevamente a su regreso por Santo Domingo.

10/10 超赞

Michelle

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous property
2024 年 4 月入住 2 晚
Lorna Feliz 于 2024 年 4 月 15 日 的回复
Hello Michelle! Thank you for living the Aloft Experience and sharing it with all of us. We are thrilled to know you enjoyed your stay. Hope to see you once again when your travels bring you to the area.

8/10 还可以

nancydith

满意:清洁度、员工和服务、住宿条件和设施
Excelente
2024 年 3 月入住 1 晚
Lorna Feliz 于 2024 年 4 月 1 日 的回复
¡Hola Nancydith!Agradecemos sinceramente su tiempo y esfuerzo para brindarnos sus comentarios sobre su estadía. Nos llena de alegría saber que tuvo una excelente experiencia. Estaremos compartiendo sus comentarios con todo el equipo a manera de celebrar el gran servicio que brindamos.¡Esperamos darle la bienvenida nuevamente a nuestro hotel!

8/10 还可以

Landy

2024 年 3 月入住 1 晚
Lorna Feliz 于 2024 年 4 月 13 日 的回复
Estimada Landy,Agradecemos sinceramente su tiempo y esfuerzo al brindarnos sus comentarios sobre su estadía. Nos llena de alegría saber que tuvo una excelente experiencia. Sus comentarios serán compartidos con todo el equipo para celebrar el gran servicio que brindamos. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel!

10/10 超赞

Deiby

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
vwery good service
2024 年 3 月入住 1 晚
Lorna Feliz 于 2024 年 3 月 18 日 的回复
Hello Deiby!We sincerely appreciate your time and effort in providing us with feedback regarding your stay. We are pleased to know that you had a positive experience with us. Your comment reminds us why we love what we do, and we will keep doing our best to provide great experiences for all our guests. We'd be delighted to assist you once more when your journeys bring you to the area.

10/10 超赞

Eranny

Very good service!
2024 年 3 月入住 1 晚
Lorna Feliz 于 2024 年 3 月 12 日 的回复
Hello Eranny!Thank you very much for taking the time to share your experience. Our biggest commitment is to provide the best service to all of our guests, and we are happy to hear that you had a great experience. Your comments will be shared with all the team as a way to celebrate the great service they provide. It would be a pleasure to serve you once again when your travels bring you to the city.

8/10 还可以

Gisselle

满意:清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Lorna Feliz 于 2024 年 2 月 20 日 的回复
Estimada Giselle, Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Siempre apreciamos los comentarios honestos porque nos permiten mejorar. Estamos comprometidos a brindar el mejor servicio posible y sus comentarios serán compartidos con todo el equipo para tomar las medidas que nos permitan brindarle un mejor servicio en el futuro. Sera todo un gusto servirle nuevamente cuando sus viajes le traigan nuevamente por Santo Domingo!

10/10 超赞

Jendry

2024 年 1 月入住 1 晚
Lorna Feliz 于 2024 年 1 月 22 日 的回复
¡Hola Jendry!Muchas gracias por tomarte el tiempo de compartir tu experiencia de servicio. Tu reseña de 5 estrellas nos alegra el día y sirve como un recordatorio constante de por qué amamos lo que hacemos. Apreciamos mucho tu apoyo y confianza en nosotros y seguiremos trabajando para ofrecer la mejor experiencia de servicio a todos nuestros huéspedes.

6/10 一般

FRANCOISE

商务旅客
满意:清洁度
不满意:住宿条件和设施
Brand new hotel. I understand they opened the day prior to my stay. The room is very comfortable. Perfect bedding. Perfect air conditioning. Very clean. Very large corridors. No noise. However, the first day, there was no hot water, no pressure in the shower. That was fixed the same day in the afternoon. There is no handle in the shower door. They provide drinkable water but there is is no glass. No "do not disturb" sign. No coffee maker. No complimentary tea or coffee. No dental kit. They do not serve breakfast at this hotel. All these amenities and services, you expect to have in a hotel of that price and standing. The staff is extremely nice, from the front door personnel to the manager. They try to go out of their way to please you. They offered a simple "snacked breakfast" the second day to make up for the lack of hot water, but it took more than 30 minutes to get ready. I guess the infrastructure is not ready yet to open this hotel. They need about a week to get ready. That is why I am giving them an average grade. But they have a huge potential. And I would gladly return if the current issues are fixed. Waiting to see other people's comments in the next 2 months.
2023 年 12 月入住 1 晚
Rafael Otaño 于 2023 年 12 月 15 日 的回复
Thank you very much Mrs. Francoise for choosing us as your hotel during your stay in Santo Domingo.We appreciate your comments as it help us to keep improving every day, we will take your feedback into consideration for future occasions. We hope to see you soon again at our property and we wish you a safe trip back home.

10/10 超赞

Masao,Miami

2023 年 12 月入住 1 晚
Rafael Otaño 于 2023 年 12 月 15 日 的回复
Thank you Mr. Masao, for us it is more than a pleasure to have had your presence in our hotel.We are more than grateful for your review, which tells us that we are doing things right.We hope to see you again soon at our property and wish you a safe return home.