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关于塞内卡瀑布欢朋酒店的点评

2.5 out of 5
塞内卡瀑布欢朋酒店
1950 Balsley Rd, Waterloo, NY

点评

9.0

非常棒

10 分 - 超赞。604 条好评，共有 1001 条点评" "
8 分 - 还可以。304 条好评，共有 1001 条点评" "
6 分 - 一般。53 条好评，共有 1001 条点评" "
4 分 - 很差。28 条好评，共有 1001 条点评" "
2 分 - 糟糕。12 条好评，共有 1001 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Sanjiv

满意：清洁度、员工和服务、住宿条件和设施
Front desk was very accommodating!
2024 年 4 月入住 1 晚

10/10 超赞

Rachel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was easy access to Seneca Falls and some great restaurants.
2024 年 4 月入住 1 晚

8/10 还可以

Laura

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was nice- giving it 4 stars because we stayed at a few other properties throughout our trip which were really unique and interesting.
2024 年 4 月入住 1 晚

10/10 超赞

Kim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location, cheerful staff, & wonderful breakfast
2024 年 4 月入住 2 晚

8/10 还可以

Steven

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I was in Rm 303 on 4/7 and there was something in the overhad room that sounded like a bowling ball being rolled into a pilow which occured most of the night, Most annoying. As it did NOT occur on the night of the 8th, I assume it was someone on the 4th floor. Another guest two doors away from me related the same experience, Jen, at the front desk, was a gem and was helpful in getting a dinner reservation on a very busy night.
2024 年 4 月入住 2 晚

8/10 还可以

Nicole

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the shuttle to the casino and local places
2024 年 3 月入住 1 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Lisa

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The shuttle was so nice! Easy way to get to casino and back!
2024 年 3 月入住 1 晚

10/10 超赞

cassandra

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We really appreciated the free shuttle to Del Lago for the Loverboy concert! Thank you😊
2024 年 3 月入住 1 晚

6/10 一般

Walter

满意：住宿条件和设施
Probably the cleanest room I've ever stayed in !!! BUT...(there is always a but) too much noise from outside and the hallway or other rooms (loud footsteps) car/truck noise, 8am TRAIN Whistle !!!! Remote for TV didn't work- had to go back to the receptionist and the elevator REEKED of cigarette smoke !!!! and 2 of the 5 lights did not work. Great location, nice facility Absolutely Spotless !! they did the important things SOOO very well...but can't everything work corrrectly ???? Most
2024 年 3 月入住 1 晚

10/10 超赞

Tracy

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are always nice!!
2024 年 3 月入住 2 晚

8/10 还可以

Ronald

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

6/10 一般

Dawn

与家人出行
满意：员工和服务
When I was looking for a hotel I was looking for something close to south Cayuga. We are still 38 minutes away.
2024 年 2 月入住 1 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
This hotel was perfect for us. Close to the concert venue and everything we needed including parking and a pool
2024 年 2 月入住 1 晚

10/10 超赞

Donna

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We got to meet AC~DC members and just was a great nite to visit.Del Logo Casino Thank you for the offer for shuttle service. We drove; Waterloo needs more lights from Hampton Inn to Casino
2024 年 1 月入住 1 晚

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Joseph

2024 年 1 月入住 1 晚

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Carlos

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We made an excellent choice staying in this hotel.
2023 年 12 月入住 2 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you so much for the great review, we hope to see you again in Seneca Falls!!

10/10 超赞

Anne-Marie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kudos!
Kudos to the front desk staff who worked over the Christmas holiday. They were pleasant and helpful. Also a shout out to the housekeeper and front desk associate who found my items that I had left in my room when I departed on Tuesday, Dec. 26th. They were so helpful!
2023 年 12 月入住 2 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you for the great review, we will communicate the positive feedback with the team. Hopefully we see you again soon!

10/10 超赞

Tyrell

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well maintained property. They had the little extras like coffee and tea always available in the main area. The staff was extremely accommodating.
2023 年 12 月入住 2 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you for taking the time to submit a review about our Hampton Inn. We are so glad that you enjoyed your stay.

10/10 超赞

Luz

I loved how they provide breakfast inside the rest of good service
2023 年 12 月入住 1 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you so much for the great review, we hope to see you again in Seneca Falls!!

10/10 超赞

Karla Angela

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly, helpful staff. Tasty breakfast options, comfortable seating area.
2023 年 11 月入住 3 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you so much for the great review, we hope to see you again in Seneca Falls!!

8/10 还可以

Lucy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you for the nice review!

10/10 超赞

STEPHEN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Disappointed that there wasn't a bar or restaurant
2023 年 11 月入住 2 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you so much for the review, sorry that we do not have a bar or restaurant.

10/10 超赞

Karen

与家人出行
Staff at the front desk were so professional and friendly
2023 年 11 月入住 2 晚
Hampton Inn Seneca Falls 于 2023 年 11 月 27 日 的回复
Thank you for the Wonderful review, we are so glad that you enjoyed your stay with us!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
All goid
2023 年 11 月入住 1 晚
Hampton Inn Seneca Falls 于 2023 年 11 月 27 日 的回复
Thank you for taking the time to give us a great review!We hope to see you again soon.

8/10 还可以

Jerald

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location.
2023 年 11 月入住 1 晚
Hampton Inn Seneca Falls 于 2023 年 11 月 27 日 的回复
Thank you for taking the time to submit a review.We are glad that you enjoyed your stay with us.

8/10 还可以

Claude

满意：清洁度、员工和服务、住宿条件和设施
Room service didn’t not come as requested. Ran out of toilet paper
2023 年 11 月入住 2 晚
Hampton Inn Seneca Falls 于 2023 年 11 月 27 日 的回复
Sorry for the inconvenience of not having stayover service. We do not automatically do service daily as before. We are going to convert back to automatic daily service soon. Thank you for the feedback.

8/10 还可以

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you for taking the time to submit a review for the Hampton Inn Seneca Falls. We are glad that you enjoyed your stay with us.

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：客房舒适度，住宿条件和设施
Disappointing one night stay
While our stay overall was ok (we were there only for one night), we were very disappointed with the room. For > $160 per night we expected much better. Problems: 1. The heating/AC unit had such a loud fan, we couldn't sleep until we turned it off completely. 2. One of the beds squeaked very badly, even for the slightest move. 3. There was no fan in the bathroom. The passive ventilation vent did nothing to remove the steam. The filter was clogged with dust.
2023 年 10 月入住 1 晚

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and comfortable
Just a stop over while traveling through. Pet friendly - we had to dogs - no problem Clean and comfortable
2023 年 10 月入住 1 晚

10/10 超赞

Amy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Susan

2023 年 10 月入住 1 晚
Hampton Inn Seneca Falls 于 2024 年 1 月 1 日 的回复
Thank you for taking the time to submit a review for the Hampton Inn Seneca Falls. We are glad that you enjoyed your stay with us

10/10 超赞

CASSANDRA L

The pool
2023 年 10 月入住 1 晚

4/10 很差

Tara

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Not clean....
Seemed clean at first but then noticed toilet not clean, hair on bathroom floor and then there was blood on the pillow... Gross.
2023 年 9 月入住 1 晚

10/10 超赞

Ginny

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location.
2023 年 9 月入住 1 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 5 晚

8/10 还可以

Ray

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Lady who checked us in a Day early spent extra time trying to set us up with the same room we had booked for the next 2 nights, it was a very pleasant experience to see exceptional nice people at their jobs
2023 年 9 月入住 1 晚

8/10 还可以

cesar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Entrance into the hotel driveway from the street is poorly marked and confusing. Excellent breakfast buffet, spacious room. Hotel does not clean rooms for a multi-night stay unless requested; I did request at check in but the service was not done - annoying . Pool water was very cloudy so we didn’t use the pool.
2023 年 9 月入住 2 晚

2/10 糟糕

Lynne

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
After an evening with friends, we came back to the hotel. As we were getting ready for bed, we pulled back the covers and there was a bug. My husband went to the front desk with a picture of the bug. Told them we were leaving. They said they would leave a message for the manager. We called today the manager was not in. The person on the phone said that we could not get a refund through them as we booked through hotels.com.
2023 年 9 月入住 1 晚

6/10 一般

Jack

与家人出行
不满意：客房舒适度
2023 年 8 月入住 1 晚

10/10 超赞

MARITZA

满意：清洁度、员工和服务、住宿条件和设施
Nice clean rooms, spacious, friendly staff.
2023 年 9 月入住 1 晚

4/10 很差

CLARENCE

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Maintenance was poor. Overpriced. Not up to Hampton Inn standards
2023 年 8 月入住 3 晚

4/10 很差

Susan

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Staff was very nice and welcoming, but we checked out a day early because it wasn't a very good hotel. Beds were extremely uncomfortable, very little water pressure in bathroom sink, and the air conditioner wasn't working properly - it was cool, but very noisy and rattled all night. I'm spoiled by other Hampton Inns and expected a hot tub in the pool area and outdoor seating area - this hotel had neither. There was construction going on in the lobby, they were out of shower gel, etc.
2023 年 8 月入住 2 晚

10/10 超赞

J Victoria，Carmel

2023 年 8 月入住 1 晚

10/10 超赞

Christopher

2023 年 8 月入住 1 晚

8/10 还可以

Faron

满意：清洁度、员工和服务、住宿条件和设施
Great location! Minutes from del Largo casino and outlet stores.
2023 年 8 月入住 1 晚

10/10 超赞

Christine，Amherst

与家人出行
满意：员工和服务，清洁度
Property had some minor issues (all 3 treadmills in the fitness center were inoperable), but staff was amazing—above and beyond, friendly & helpful.
2023 年 7 月入住 1 晚

8/10 还可以

Kimberly

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
There were a couple things that were malfunctioning on our floor and in our room, but the staff were amazingly attentive and took care of it. I would recommend this motel, two friends or relatives.
2023 年 7 月入住 2 晚